16 Dec 2020 · MoveAdvisor
1.0 out of 51.0
Don’t be fooled! There is nothing affordable about student movers. We were charged close to $1,100 to move a bed, dresser, small tv, and tv stand 50 miles. When I called to ask for a breakdown of how this charge was calculated, the woman I spoke to was rude and evasive. Ultimately, she refused to answer my question. I followed up with two emails and received nothing but an invoice indicating that we were charged 8 hours. Because I never got the clarification I requested, I can only surmise that I was charged the minimum 4 hours labor (to which I agreed beforehand and with which I don’t take issue) plus FOUR hours drive time. During the very difficult conversation I had with the woman who mans the phone, I was told that the drive was 1 hour and 8 minutes long. Even though I was not notified beforehand, they must round up. Thus, 1 hour and 8 minutes became 2 hours which was then doubled according to DDT (Double Drive Time) regulations. So ultimately, I was charged 4 hours DDT for the actual 2 hours and 16 minutes of DDT actually used.
I will add that the company is called Student Movers for a reason. One mover was just out of high school. The other was a freshman in college. They were fine. They just lacked the wisdom and expertise that comes with doing a job for more than a few months. The move was an easy one, so they managed. Here’s my issue: COVID restrictions necessitated leaving a lot of the small items piled up in the common area of the assisted living facility. I did not want to leave these items unattended for too long but was forced to wait for final paperwork. I asked the boys to leave the final paperwork with the gal in the lobby- no signature needed and no restricted entrance. When I came down to the lobby after the move-in was complete, I discovered the boys DID NOT drop off the paperwork as requested. It’s a small thing, but telling.
If you want fair pricing and more experienced movers, do not go with Student Movers!
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