26 Oct 2023 · RemovalReviews
1.0 out of 51.0
I chose Three Shires for my move in August 2023 because of the positive reviews and competitive price however I had a very bad experience and have only just been able to fix everything. They were friendly guys, but I felt they agreed to a job that was far too complex for them. It started poorly; they arrived well over an hour past the agreed time. I had sent them pictures of an IKEA wardrobe before the move, and they had confirmed they would be able to disassemble and re-assemble it. However, they were unable (see photo of how it was left). Although they knocked some money off their fee it has been very hard to find a joiner to come and do a half-finished job. The wardrobe also had marks left on it (See photos).
They had agreed to re-plumb the washing machine, however they did not do this correctly (see photos of the leaks on my kitchen floor). I ended up calling out a plumber and he confirmed the removals company had not positioned the hose correctly.
The desk drawers were also not attached correctly (see photo). They did however come back and fix this.
It has been a very stressful time, I just wished they would have said when I first made contact or even on the day when they arrived that the job would be too much for them so I could have gone with another company.
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