20 Nov 2020 · MoveAdvisor
1.0 out of 51.0
Absolutely the worst experience imaginable!!!
This Company is one of the most unprofessional and dishonest co I have dealt with. The only reason Tiger was used was because they were hired as a third party, which we were not aware of. After reading other Tiger reviews at least they stay consistent. Terrible Reviews !!! It started when a quote was given for this move of around 9K. We were very careful to confirm this price since another moving Co had changed their original price. This Co understood our concern and guaranteed this price. They also understood the house was closing the following day and needed to be vacated. When they arrived they changed the price because they indicated that there were more items than they expected. THEY SAW EVERYTHING IN EVERY ROOM WHEN THEY GAVE THE FIRST QUOTE. They brought a 27' truck which is more than enough for a 3 bedroom 1500 sq. f00t home They increased their quote 5K.. There was no choice but to pay this amount under duress on account of our time sensitive closing date. The Co was well aware of this and used it as leverage. We were told the truck would be leaving straight for NY. They picked up contents last week of October. It was delivered Nov 15th. It took over 3 weeks!!.When we finally did hear from them we had a 4 hour notice, also they wanted to deliver it at 5PM. When they did arrive, there were only 2 people. One of them was new so in this review it does not include him. The driver was rude when I asked if he had plastic or floor coverings to protect the floor, since it was raining, and he said no he has never heard of such a thing. Next the driver said they would not take anything anything upstairs without an extra cost. (2nd floor was known in quote). He said either pay the money or everything goes to downstairs or we will leave without unloading the truck. It took 45 min of calls to their boss to get them to take a few items upstairs. We asked what process is best to determine which room to place items. The driver responded by saying "we do not separate the load, everything is placed in one place. He said we don’t have time to determine these things we only have to bring them to one area." My wife was still trying to talk to him when he just ignored her and started walking off. I then had to inform him he was rude and to listen to her. Later we found items that belong in a garage (marked barbecue grill) we asked them to place it in the garage. He said no we only place everything in one spot. I asked, "so if you unload a lawnmower you are putting it in the house?" He said, "yes, or we'll leave it outside." Now things are starting to get heated. I strongly suggested he do his job and place things they belong, as per the contract! He said if I keep talking like that, they will just unload everything outside and leave it (It was raining hard outside). I told him go ahead and we will see you in court. His response was strange, he said, "you don’t know my name", I said I know the company. He said, "but you don’t know me." By this point we were so tired of it all, and tired of the time they were wasting on their phones & arguing, we just let them place everything piled up in one place. They finally left around 11:30 PM. They left all their trash scattered in the driveway, as well as several pieces of various broken items, that we were on aware of until they had left and found the parts in the driveway. They broke an antique mirror, which they did show us, but also many boxes were torn up, crushed, or partially opened, the damage was unbelievable. By the end of it, we were just glad they were gone.
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