29 Jan 2017 · MoveAdvisor
1.0 out of 51.0
If you are thinking about hiring this company my advice would be not to. We contacted this company and provided a list of the items to be moved from the storage facility in Woodbridge, NJ to California. We were given an estimate by Bill, a friend at first but a ghost later, which was cheaper than the other estimates we had. We ended up hiring the company, big mistake, and scheduled a pick up date. Received a call from an Ana letting us know that the driver and his crew would be at the storage facility the following morning between 8 am to 11 am. We told her that there would be no way we could make it to the facility by 8 am. We agreed that the crew would arrive no earlier than 9 am. The following morning the crew calls me at 7:30 am saying they'll be there at 8 am. He tells me they have to charge me a $150 an hour waiting fee. It's Saturday and I can't reach anyone at the company. The storage facility had already rented the space to someone else because we informed them that Saturday would be our last day. We get to the storage facility at 9:00 am and was greeted by the foreman. The foreman looked at the items on the list and informed us that there would be no way they would fit in the 400 cubic feet of space that was in the estimate given to us by Bill, who turned out to be a dishonest person. To make a long story short the amount ended up being more than double the estimate and included the $150 waiting fee which he would not waive until I spoke to Ana, another dishonest person. I signed the Bill of Landing, along with other papers and was given December 27, 2016 as the first available delivery date. We ended up getting the delivery on January 17, 2017. It gets better. The foreman collected the remaining balance, wrote paid on the invoice, then proceeded to tell me that there would be an additional charge of $700 + for stairs and distance. I told him the money I gave him was final payment and referred him to the Bill of Landing, which clearly read $4,463.00 Flat Total Price. He told me that the final price didn't include his fees for bringing the stuff up to the apartment. I told him that's not my problem because that's not what I agreed to or signed. He tells me it's not his problem either and he needs to get paid. He proceeds to call someone, who I assumed was his boss or the owner of Top Movers, and starts talking to him in Russian. As he's talking he's starting to take our things out of the truck and putting them in the driveway of the apartment building we had just moved into in LA. I asked him what he was doing and he said that he was only responsible for unloading the items, If he was to bring the items up to the apartment then he would need to be paid. I called Bill and told him what was going on. He told me he would get to the bottom of it and call me back (I haven't heard from him since). Frustrated and mad with no options, I told the foreman to just unload the stuff into my garage. I ended up hiring a couple of guys from home depot and paid them $100 each to move the stuff from the garage to the apartment.
There is a lot more that I could have written about including the telephone conversations I had with Bill and Ana, the number of times I was lied to, the number of mistakes made by the company, etc., but that would mean several more paragraphs. Bottom line, I would never use this company again even if they were the only moving company around. They are not to be trusted with anything they say or even write. As long as they have your things in their possession they will hold you hostage and pretty much do whatever they want. I for one will not take it lying down though, I will report this company to the BBB and all other government agencies. I will do whatever I can to make sure that companies like this that engage in deceptive practice in the way they do business don't continue to profit.
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