31 Dec 2014 · MoveAdvisor
1.0 out of 51.0
Told furniture would be delivered in 3-5 days. Furniture picked up 8/24, delivered on 9/17. Every time I called they said 3-5 days. Only one person showed up to deliver extremely large furniture to a two story house. My family spent 2 hours helping lift furniture. Driver arrived 9/17/2014 after 7pm. While the time was acceptable, only one person showed up. The driver asked had his helped arrive. His company contact told him that they forgot to send helper. The person was not able to move the furniture alone. My family and I spent 2 hours helping the driver move the large piece upstairs. This was totally unacceptable because I informed John at Top Priority that the furniture had to be placed in a room upstairs. Upon inspection of the items, the glass shelves were missing from the dresser stand and a night table had a large chunk of wood missing from the top. The cover it was wrapped in had a hole in the same area. I contacted John at Top Priority on 9/18/2014 at 10:26 am moving to inform him of my experience. He scoffed at me for talking too long to complain. After I got him to listen to me, he finally realized that my compliant was less 24 hours old. He did not know that my furniture just came the evening before. I left my name and number for his manager to contact me. At the time of this letter he has not return my calls. I tried filing a claim for my missing shelves and damaged night table. I cannot file a claim process because TP moving is having financial problems with the insurance company. I was told 8 weeks ago that they would fix their issues, but I cannot follow up because TP moving wills not my answer calls. I tried to work with my credit card company but they cannot help because max reimbursement is only 60 cents a pound. Basically I will not use this company again and warn customers to believe the reviews about this company. John told me his competitors wrote these reviews due to their low prices. While I cannot attest to the validity of his statement, I do agree this is a not a reputable company that values quality and return business. They pitch a low ball price and sacrifice quality for volume. Also I am a real customer who is really disappointed with this company. I cannot get my money back or items fixed, but at least I can WARN others about this company 'In closing this is a very UTETHICAL company and WOULD NOT USE or RECOMMENDS them to anyone.
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