25 Jun 2020 · MoveAdvisor
1.0 out of 51.0
1. Underestimated the cubic footage! I held several big items back and it still ended up paying way more!!
2. Never on time! The delivery window means absolutely nothing.
3. When seeking help - can't get hold of anyone! When finally get someone on the phone - they fail to follow up, time and times again!
4. Delivered one week after the promised date! The truck driver blames the main office, the main office blames the truck driver!
5. They picked up my furniture in one truck, to my regret brought it back in a totally different one!!
6. Never gave me a list of the items they picked up!
7. They dropped everything in my garage and drove off! Did NOT take things where they are supposed to be! They didn't even unwrap some items!
8. After they left, I realized I was missing an item! Called the office - they asked me if I had the list, but I was never given that list! They are still looking for it!
9. The customer service is horrific! They are treating you like they are doing you a favor and I still owe them, even after I PAID EVERYTHING UPFRONT!
10. I moved into a new home, so when they brought the furniture, I asked if they had a face mask and shoe coverings. They asked me if I had those items for them to wear. I said no. Then they said if I didn't like it, they could just get in the truck and drive back!!
11. While unloading 4 boxes out of the truck, they dropped all of them. The guys looked at us, smirked, and didn't even apologize!
12. My garage fridge came scratched and dinged, my corner writing desk's corners are gone, and the desk's hutch is completely ruined! When I asked them what happened - they simply said to call the office and fill out a form!
13. I called customer service numerous times! They told me they would send a local crew to put my items in place - never heard from them again! I totally have a feeling I got scammed. All the way! From the very first sales call, to my very recent and ongoing communication with the customer service.
Horrific experience! Customer service only exists during the initial sales calls. Once they get that initial deposit - it's a totally different world, where you are treated with nothing but straight disrespect! They do get you on the hook, then fail to deliver every step of the way.
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