11 Aug 2025 · MoveAdvisor
1.0 out of 51.0
Very professional sales process that positions the company as a "premium" company, high focus on reliability and well-trained own personnel that (at that time) convincingly explained the high price tag.
Packaging started on the agreed upon day, took one day instead of the advertised 3 (causing expenses for two hotel rooms for two nights)
The team marked everything(!) as damaged without evidence, I can only recommend to ask for proof, before you sign the bill of lading. Also take care of "IKEA beds" which will not be reassembled (we do not have any IKEA beds ...).
I observed the first damage caused by the movers already when they loaded the truck (several broken boxes.
The agreed upon and expected delivery date becomes the first day of a 3 week delivery window. Take care of this clause and have it removed.
Liability exclusions exclude liability for everything short of gross negligence or willful damaging of belongings.
There is no communication at all about the expected delivery date. The company either does not know where the drivers are or does not want to inform. The first information about the delivery date comes a day in advance of the delivery, when the driver is supposed to call. This was also the time when we got the information about an additional 3,000 dollar fee as the truck can't get into our residential neighborhood and our belongings need to get repackaged.
Unpacking:
The team placed clearly marked cartons at random places.
The team caused considerable damage to our hardwood flooring.
Additional items got damaged (office chairs, coat hanger, vanity, ...)
Many items that should have been reassembled (as not excluded in the bill of lading) were not. Arguments: "We do not do IKEA" and "We do not do shelves" - after not reassembling the excluded items because "I only care about what's in the paperwork".
Basically, the foreman (who is also the driver) who hired the local crew paid off his team, let them leave and then left himself without finishing the job.
As per yet, I haven't found all of my belongings.
All boxing and debris got dumped in the garage in a haphazard manner, in a way that still filled boxes that they also deposited in the garage, are covered with debris (we are talking about the debris of 300+ line items in the bol.
A same-evening call to Triple 7 yielded that I need to submit a claim to get the job finished as "the team is already too far away".
The claims process is organized in a way that only one claim can ever be lodged for a move. This includes the non-assembly and has the consequence that it can't be done in a timely manner.
My recommendation is to stay far off Triple 7.
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