24 May 2012 · MoveAdvisor
2.0 out of 52.0
Ufortunately, I very recently had my household moved by TRU-PAK. I say that because without my insistence, they did not plan to hold to the contracted delivery date and as part of the fixed price contract, TRU-PAK included a charge of $337.00 for specialty boxes. Payment by certified check was required, so I brought one with me in the contract amount. When they arrived to load the truck (which was undersized), I questioned where the boxes were. The driver told me the crew was instructed NOT to bring boxes. I discussed this with the driver and was told I'd need to take it up with the office with a sound of assurance that the situation would be corrected (by price adjustment, obviously; it was to late to return for boxes..IF they would have provided them. Upon deliver of most of my furniture, I gave the driver the certified check for $3300; what else could I do?. Then followed up with the salesperson regarding this situation. I was told she'd look into it and get back to me soon. 5 days laqter. I had no response, even to a follow-up reminder email. I tried to take the issue up the chain, but ultimately, I was told that tro-pak had underestimated the weight and that I should have charged more, therefore they would not refund the $337 I was charged for the boxes. They seem NOT to understand, or are not willing to accept the idea o9f a service contract. My thought is that I was in NC and now I'm in DE, so what am I going to do about it. As an aside, one bookcase out of 4 failed to be delivered to my new home. The response was outright denial referring to "facts" as reported by the driver that were completely erroneous. The bookcase was not of much value so I'm not making an issue of it; I'm much more concerned with being ripped off for $337 by overt refusal to follow the contract. The bottom line of this is that tru-pak is unethical in its business dealings and to avoid a headache and/or financial loss, you'd be wise NOT to do business with them. Buyer beware- be VERY aware. I wish I'd known this before trusting tru-pak to somehow nominally approach the possession of business ethics. Their website does not reference membership in the BBB and I can see exactly why not. This appears to be the only alternative, but these are probably never read. I'll retract this review (or modify it), if tru-pak acts ethically and refunds the money for the un-provided items sold to me. I hope some of you take this review to heart. My loss can be your gain (or lack of loss, perhaps) Bob Reuter, North Carolina .
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