1 Sep 2013 · MoveAdvisor
1.0 out of 51.0
Disgraceful doesn't even come close to describing the 'professionalism' of this company.
Right off the bat, I was charged $75 for a deposit. I was securing a slot, so no problem. However, I received no receipt despite the charge.
Fast forward, three weeks later to the day of the move. My time slot was between 12- 4pm with a 30 min call advance. At 12:30pm, I called to confirm if everything was still on schedule since I had not received any communication. Tom responded as though I was inconveniencing him by bringing business to them. By 3:30 pm, I had still not received my 30 min call ahead meaning any call made after, would be for an after 4 pm pick up ..after my scheduled time. I called again for an update. Like the last reviewer mentioned. Tom implied it was my fault they were overbooked and they couldn't update clients about potential late pick ups. Obviously, I was not amused since it's a company's responsibility to ensure it takes on responsibilities it can handle especially if it requires clients to prepay. Clearly, Tom cannot handle the business because his solution was to cancel the job, forgetting they are contractually obligated.
In summary, this was a no show and I will be reporting this to the Better Business Bureau.
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