16 Apr 2024 · MoveAdvisor
1.0 out of 51.0
Unified Moving Services, LLC Review
RUN AWAY FROM THIS COMPANY!!! Don't be fooled by the so-called "Veteran Owned Company" line... there is absolutely NO honor or integrity with this company- perhaps we should have asked exactly WHO was a Veteran and IF they were actually discharged with an Honorable Discharge or not? They are a TOTAL disgrace to Honorable Veterans. My husband and I are BOTH USAF Veterans and we are completely disappointed with this company.
Baskar Vaiyapuri and Ovid Sekhar are the owners. Marc Zammichieli is the manager. This review is for the Unified Moving Services in Hyattsville. Don't let them tell you these bad reviews are for another company.
Where to start??? Marc is a smooth talking operator, both before the move and after, but despite all his smooth talk, nothing EVER gets resolved. We received a quote - with someone showing up and doing a household walk-through so that it was as accurate a quote as possible. Then, on moving day, the crew showed up and instantly began saying there was "way more than we planned on" and "this is going to cost a lot more because of...." and the complaints and excuses started. They sent out a "Manager" who was rude and condescending and he declared that the move couldn't possibly be done without another $2,500.00 charge!! The move is held up until you agree to pay additional money.
Meanwhile, the "packers" and "movers" were not experienced packers and movers and failed to pack our items correctly or pad our furniture correctly. As a result, we ended up with approximately $3-5,000.00 worth of damage to our household goods. We have a file with pictures of all the damage to back up this claim. China, Plates, Dishes, Collectibles, Desks, Bar Stools, Tables, Lamps, Pictures.... you name it, it was damaged. Many items were one of a kind items we got as we travelled the world in the military.
They damaged our brand new house's walls, floors and door frames. When we summarized and itemized the damage done, complete with pictures, we got the ultimate runaround. Marc seemed sympathetic and then ultimately stopped taking our calls... our emails and forms that we submitted for insurance purposes was constantly rejected and we were told we needed ridiculous items of information in order to process the claim... like "how much does each individual item weigh" "how much was the original price" "how much is the current price" "what year was the item purchased" (keep in mind many items were 20+ years old and had been bought around the world and couldn't be priced currently because the items were no longer available!!!) - you name it and they were asking us to provide unreasonable amounts of information for each and every item (including quotes from a company to have the walls, door frames, floors, etc... fixed) before they would even consider the insurance claim.
Needless to say, we were unable to provide every little detail that they demanded and, therefore, our insurance claim was deemed invalid and we were never compensated one dime for all the thousands of dollars of damage to our house and personal items.
Total scam. Total Disappointment. RUN AWAY!!!! Do NOT use this company. If at all possible, I would give absolutely "Negative Stars" or "No Stars" for this review. Unfortunately, you have to give at least "One" Star or you can't submit your review.
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