29 Jun 2021 · MoveAdvisor
1.0 out of 51.0
Could not have had a worse experience with this company. I cannot believe they are still in business. The initial set up was done without incident - after that it was lie, after lie, after lie. I called one week prior to the move and was guaranteed, 100%, that the movers would be there on either May 23rd, or 24th without exception. Received a call on May 24th at 4pm - the movers would be there at 7:00 am on the 25th. The movers arrived (with an already half filled truck from another move) at 8:00 am on the 25th - the driver stated they were there at 7am but didn't want to start until 8am, so they waited in a parking lot down the street. There were only 2 men with the truck - they stated more movers would be arriving shortly - about 10 am 3 men arrived, spoke with driver, they discussed their pay rate and were not satisfied with what they would be paid so they left. (They found these people on Craigs' list.) They then had to call for more help, which arrived 3 hrs. later. 4 trucks(already half filled) had to be used.
The movers finally left at 11pm stating that the move would take at least 3-5 days. After a week we began calling the moving company, would not return calls and when we were finally able to talk to someone there were multiple excuses - truck broke, no crew etc. The furniture finally arrived today, June 29th - furniture was dirty and damaged, lamps broken, legs missing from couches, 2 leather chairs slashed, mattress & box spring missing, just to name a few.
I will tell everyone I know and will post in as many places as I can so no one else would have to go thru what we went thru with this company.
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