17 Oct 2022 · MoveAdvisor
1.0 out of 51.0
BEWARE! They sent a friendly rep. who was very reassuring and gave a low estimate of ca. $3100. But their charges came to ca. $6000. I had to pay other movers ca. $2000 extra to finish the job. They said the move would take 2 days, it took 4 days total with a gap of 3 days between, yet the move was only 2 miles within Vegas. They charged me $41.00/hr for their workers who were supposed to be trained professional. Two of them were day workers probably picked up from home depot who spoke no English and were paid $11.00/hr by UM. The other crew members knew no Spanish so there was constant misdirection and waste of time. They knocked two large (15 Inches across) holes in the sheetrock of the house that I was leaving for which the new owner charged me $200.00. I had witnesses and video, yet they flatly denied any damages. Items worth around $2000 were missing or more likely stolen including a 4 foot long replica sword worth around $800. How do you loose something like that? They disassembled a $700 ceiling fan, parts were missing, and no one will attempt reassembly. They damaged floors and walls in the new house. They referred me to a website which they said was their insurer. First I got only a busy signal, then finally I was able to leave a message, but got to response. Their "insurer" required submission of an inventory in electronic form, but United kept no inventory and did not give me the other papers the "insurer" said they required. They made me pay by cc at the end of each day. On the 4th day I refused to pay until they accounted for missing items like the sword and all the remotes. They said they would park the truck in from of my hour and not leave until I paid. I had to call the Las Vegas police to order them to leave. Since my house is in a private gated community they were illegally present. I am 79 years old, live alone and have a heart condition. I believe they took advantage of my age anyway they thought they could get away with.
In their response the movers did not address my criticisms directly. One example is the ceiling fan they took apart rendering it useless. There was absolutely no reason to take it apart, it did not come disassembled from the factory. No experienced mover and no one with common sense would have taken it apart. I asked to handy man and a fan installer about re-assembling it. They said it should never have been taken apart and they refused to touch it now that it had been pointlessly disassembled. I could go on with a long list of there evasions of my criticisms, but there would be not point since they are not interested in honestly addressing anything. But let me close with an example of that. When I first complained of damage to the walls of my house sending pictures and a video, Vladimir Shalin the manager sent back a retort that there had been no damage to anything. So where was Vladimir, in Russia at the time. In fact there was never any management on the site during the move. I have posted photos of both the holes knocked in the walls and of the disassembled fan.
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