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Recent reviews

K
11 May 2023 · MoveAdvisor
1.0 out of 51.0
I was assigned third party mover, University Moving and Storage by North American Van Lines on 12/8/22. I met with Blake Bruns who assured me that my move would be treated as if I were family. I requested packing services for garage items only. On 12/27/22, 7 movers from University arrived with no truck and no packing supplies. They proceeded to repack items inside that I had ready to be loaded and then told me that they needed to pack items inside my master bedroom drawers. They left after 4 hours and came back 12/28/22 with a truck and loaded all contents from my home. On 12/28/22, I told driver Nick that my house in Wilmington was ready for the items at that time but he said that he had already scheduled another job so 1/9/23 became the agreed upon move in date. On 1/6/23, Jacob Black of University contacted me that Nick was not able to deliver until 1/10/23. I complied with the delay because I needed my furniture after waiting that long. On 1/10/23 Nick arrived with 4 movers from Wilmington. Immediately the movers from Wilmington began telling me that they could return the next day to finish the job. The move became chaotic as boxes kept coming in before furniture. The driver Nick was not present in the house until 6PM at which time he said that everything needed to be off the truck because he was leaving. He told me that he was going to leave items on the driveway. Key pieces of furniture were slammed into the garage. I refused to sign the inventory sheets that Nick shoved at me because the move was not complete. He stormed out taking the inventory lists with him. He left with no beds or tables assembled and the house in complete disarray. I couldn’t find lamps or bulbs. I tried to get in touch with my move coordinator Jacob Black but he did not pick up and did not return my message. Two of the Wilmington movers came back 1/11/23 and told me that they expected to be paid by me to finish the job. I had them call Nick who screamed at them that the moving coordinator Jacob Black had already called me three times that morning. Blatant lie because the Wilmington movers were sitting with me near my phone. I called Nick then who said “Not my problem” and he hung up. I called my moving coordinator Jacob Black again who had me speak to the operations manager Robert Shofstall. I FaceTimed him the condition of my home. He did arrange for 3 movers to assemble items but not until 1/14/23. I had to continue staying at a hotel due to the condition that the home was left in. On 1/15/23 I was able to finally locate and open a University packed box from my master bedroom drawers. It contained my jewelry box with several high value items gone. I contacted the company immediately and Robert Shofstall told me that he would meet with Nick and find out what had gone wrong with the move. He asked me which movers I suspected were involved with the theft and he gave me his own opinion. I did not hear anything for a week and contacted him again. He deflected during this conversation and told me that Nick had said that I had asked for the delayed delivery and he himself was not responsible for the theft because he was operations only. He told me to file a claim with North American as they were responsible for claims. That was the last communication from him. He quit responding to emails or calls. North American denied my claim and told me that I needed to file a police report (which I had done the first day). Victoria Gaskill of North American told me that I would have to address the stolen items with University. North American Melissa Frey also denied my Late Delivery claim saying that I had requested the late delivery, which I did not. This is the worst move that I have ever had and the worst customer service that I have ever experienced. I would never recommend this company to anyone. They hire LIARS AND THIEVES. They definitely do not treat you like family and I would never trust them with a safe move period.
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T
7 Nov 2022 · MoveAdvisor
5.0 out of 55.0
They were wonderful. They kept us informed of what to expect every step of the way. Definitely use them again
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R
28 May 2021 · MoveAdvisor
1.0 out of 51.0
BUYER BEWARE: DON’T BELIEVE A WORD COMING OUT OF THEIR MOUTHS. GET IT WRITTEN IN THE CONTRACT! IF I COULD GIVE THEM A ZERO STAR I WOULD but let’s start by going over some basic facts: Moving Date: 05/03/2021 – 05/04/2021 Delivery Date: 05/10/2021 – 05/15/2021 Moving from Ann Arbor, MI to Austin, TX: 1,350 mile Partner Used: University Moving We requested the stuff to be delivered by 05/13/2021 and before we signed our contract, the coordinator assured us that it will be done. Stuff picked up: 05/03/2021 Stuff put on truck: 05/13/2021 (yes, the day we requested things delivered) Stuff Delivered: 05/18/2021 (3 days past delivery the window) IT TOOK THEM 16 days to move 4,000 lbs. across 1,350 miles. These facts do not include the hundreds of calls both my wife and I had to make to get the required information and the emotional distress of moving to a new city, starting a new job, and that too without any of your stuff. We decided to go with a bigger company despite the premium because I thought they would be professional, will ensure that our stuff is delivered on time and will have good customer service. Sadly, none of that was true! They have expert sales folks ready to sell you and promise you the moon and the stars. But once you sign the contract, they will non-committal on everything. They will not make any commitments on when you can expect your stuff to arrive even within the delivery date window. In my experience, I believe this company is reactionary and does not have a contingency plan for anything. The day before our stuff was supposed to arrive, (after the delivery window had already expired), the driver called us and told us that he is 30 miles away but his truck broke down. We tried reaching the delivery coordinator to get an update but couldn’t get hold of her for the next 4 hours. Instead of acknowledging their mistake or coming up with a plan for when things go wrong, this company’s response was “things break down, we can’t control that!” Final note: If you get Rachel as your delivery coordinator, ask for another one. She doesn’t know what the job of a coordinator is. We were running after her all the time and she would never be in the office or available to take our calls. She did not know how to prioritize her customers and was unavailable when we needed her the most. I could go on forever. TLDR: RUN THE OTHER WAY!
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R
10 Dec 2020 · MoveAdvisor
5.0 out of 55.0
We cannot say enough about University Movers and Storage's attention to service and detail. In particular, I want to signal out Susan Berger and Mark Chambers. From the office, Susan was in constant contact with us to ensure planning and execution of the move was going well and that we were happy after the move. Mark Chambers is a team lead/driver; Mark is a ROCK STAR! Great communications skills, and outstanding logistic management skills to compliment his great personality. I highly recommend this company and compliment Susan and Mark in particular.
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R
5 Nov 2020 · MoveAdvisor
1.0 out of 51.0
Double move with storage . Rescheduled original pack three times due to other "priority moves". Resulted in unnecessary additional expense at hotel. Gave us no choice even though we had contract. Driver said we already paid in advance. Had to contact office to have him take Cashiers Check. Four days later were notified they could not find cashiers check even though they had seen it. Told not to worry they would locate it. Four weeks later contacted us to say check was still missing. Long story short were told we must pay again and it was up to us to stop payment and receive a refund even though they lost check. Must wait 90 days to stop payment on a Cashiers Check. Informed we must double pay prior to the 90 days if we wanted furniture delivered. Requested to speak with manager and was told "we have many managers" and asked for direct report was told they "would not feel comfortable" divulging this information. We can only wonder why. We double paid and eventually received a refund. Also very difficult to get any call backs. Their follow up was very very poor. Customer satisfaction was certainly not a priority. Original moving crew was fantastic. The driver that delivered to Florida was very rude and uncooperative. Very upset they had to put down rug pads and rugs prior to setting up furniture, Said if we wanted this done we could pay extra or they could leave it in the middle of the floor and we could arrange. Driver said they had a schedule and they had to go. Also forgot to deliver a glass table top which was finally delivered eight days later. Draw your own conclusions and make your choices carefully.
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