27 May 2019 · MoveAdvisor
1.0 out of 51.0
Our horrendous experience started with Joshua Haber. He promised the moon and “worked hard” to come up with a discount for their services. I walked room by room through the house while on the phone to tell him what we had for the quote. I was confused that he kept asking about the number of boxes we had. We weren’t done packing so I had no idea how many boxes we would have. The boxes we did have were all sizes. I told him what furniture we had in each room and what items we had in our sheds. The quote he ultimately gave me for our 2100 sq ft home with two sheds was $8938.
We had been promised 4 workers. Only 3 showed up and they were 2 hours late. They walked into our house, began speaking to each other in Russian and shaking their heads. The lead almost instantly told me that it was going to cost us A LOT more. An hour and a half went by and he said it would be more like $11,000.00. I was furious. We were closing on our house the next morning at 9am. The man said we could not pay and get someone else. Obviously, that was impossible. That, apparently, was the point. They knew we had no choice.
Because they were not adequately prepared in manpower or equipment, they came back the next day. They did not show up until noon. I called Joshua several times and emailed him with no response. I talked to his “boss” who was completely useless. They did not finish loading until 4:30 in the afternoon. By that time, the new owners were already there. At the last moment, the lead handed me a document that said they were adding even more to the bill. It ended up being $12,953.00.
The delivery was worse. Once we set the delivery date, per the contract, they have up to 10 days to deliver. I made several phone calls to Angel that week attempting to get a definite date and time. She was unable to provide that. The eleventh day would have been a Monday. On the Friday before that, I received call from a Colorado 970 number stating their equipment had broken down and they were unsure when they would be able to repair it. I mentioned that Monday was the last day per contract. He said his concern was his equipment. On Sunday, we went to a town an hour and a half from our home. My daughter got a call that said they were ready for delivery. They were supposed to give us 24 hour notice. I called them and told them we weren’t home and they did not give us notice and that they would have to schedule for Monday. They said they would call the guy with the 970 number. I called back a half an hour later and they had not spoken to him but gave me the number. I was not able to get in touch with him immediately. When I did, he started by being exceptionally rude. I told him we were not home and had not been given notice. Eventually, after being unimaginably rude, he hung up on me. I called twice before he answered again. At that point, he started by calling me an f**ing b**h numerous times. He said he was going to throw our stuff in storage for 45 days just because he could do it. I told him I would contact a lawyer and that they could listen to him threatening because the phone was being recorded-the message when you call any Uptown number says the calls are recorded. He claimed it wasn’t recorded. My daughter finally called him and pointed out that she was listed on their invoice as the recipient and had not been notified at all prior. They agreed we would drive back. The drivers called and said their equipment had broken down again. They didn’t end up arriving until after dark in a snow storm. We were trying to mark things off as they unloaded it, but they would not put things in a manner that allowed us to do that. Ultimately, some items were broken and missing. We have no way of knowing how many things went missing because they do not check things off as they are delivered.
Uptown is every nightmare you have ever heard about moving companies. I intend to file a complaint with both state and federal agencies.
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