10 Aug 2020 · MoveAdvisor
1.0 out of 51.0
Two complaints over moving a sofa bed from NC to NJ.
First overcharging. Until I received delivery notification email, the price to move and deliver sofa bed was $827.41. In that email the price was increased by $150 or about 20%. When I challenged this in a phone call with the home office, I was told the increase was due to the Coronavirus increasing the mover's costs. I responded that I told the mover when booking the shipment was not time sensitive, cost was important to me, and, therefore, the sofa bed should not have been picked up if there were increased costs. Mover responding by reducing the increase to $75. Having no choice since the sofa bed was on the mover's truck in New Jersey, I agreed.
Second complaint is the substantial damage done to walls when delivering the sofa bed. Mover did not collect the additional $75 apparently because of damage it caused. My repair estimate is for $1100. Mover ultimately offered $75.
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