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Recent reviews

A
21 Nov 2022 · MoveAdvisor
5.0 out of 55.0
Sam, Jason, Diego, and Alex were amazing! They got right to work and went full-speed for the whole move.
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S
25 Jul 2022 · MoveAdvisor
1.0 out of 51.0
Beware if the higher ratings you see listed. Any damage settlement offers require you to remove negative reviews. There were a large number of hidden costs and a 4 person crew did not come prepared with shoe coverings (I either had to allow shoes on new carpet or purchase plastic to be put down. This plastic left a sticky film and wasn’t even placed on all the places walked leaving dirt stains). I was promised experienced movers and care and did not receive this. Because I didn’t purchase the premium insurance they offer .60/pound depreciated 5% per year. So the thousands of dollars in damage I received an offer for $355 even though the damage was not due to jostling during the move in the truck out lack of experience, neglect and lack of care. For example would an experienced mover drag a beanbag across a garage floor and driveway? Would an experience mover unwrap your mattress and then step boxes that had been unloaded on a driveway/garage floor on those mattresses leaving dirt/oil? Would experience movers leave empty water bottles on the floor yard? Would experienced movers take 8 hours as a 4 man crew when the previous move was 2 man and 6 hours (when this move was a shorter distance?). Trying to communicate with the GM was pointless as when I requested a copy of the insurance they are required to hold, he kept sending me the list of insurance I didn’t purchase. So either they do not hold insurance or they lack honesty/integrity. Considering they claim to be a family and veteran owned company they definitely would not take accountability for not providing the level of service promised. If I wanted to accept the damage offer settlement I would have been required to remove any/all negative reviews therefore continuing to deceive consumers. I would never hire this company again. I thought being honest about the damage and property itself I would have received a claim offer that was fair. But apparently all of the exceptional care and expertise/experience during your move is only there when you upgrade to their premium insurance. So proceed at your own risk
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J
20 Feb 2022 · MoveAdvisor
5.0 out of 55.0
I was very pleased with the moving crew of Derreck, Jonathan and Myles (I'm sorry if I got any of your names wrong). They moved me about 20 miles away on February 5th. It was an extremely COLD day, yet they were very gracious with all the work they provided. Derrick was the lead and I felt he was very professional, very friendly and very nice. Jonathan and Myles were very friendly and good workers also. If I need to move in the future, I would definitely use them again and specifically ask for Derreck and team.
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D
10 Nov 2021 · MoveAdvisor
2.0 out of 52.0
BUYER BEWARE: Before booking a move with USA Family moving please reconsider. I am currently going through a claims process for furniture that was damaged by the 3 movers that USA Family Moving provided end of August and it is a complete pain (see attached images of two damaged columns that belong to my Entertainment Center and the middle section of a 3-seat couch). Don't waste your time booking the basic insurance as you are only reimbursed for .60 cents per lbs for whatever your damaged item is worth. Also they calculate depreciation for the age of your items (5% for every year) so you are literally reimbursed pennies for expensive furniture that they damage. We booked moving for 5 hours. The move ended up taking 8 hours because they only provided 3 movers and they were practically teenagers who had trouble carrying heavier items, thus, resulting in the damage seen in the attached photos. The response to my claim has been very delayed and not helpful at all. Matter a fact they argue with you via email, how unprofessional! I would not recommend this moving service. Lastly, I highly recommend that during ANY move with ANY company that you keep a close eye on your personal items to avoid personal items being stolen, this is a very common occurrence during moves so be careful!
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B
3 Aug 2021 · MoveAdvisor
1.0 out of 51.0
Beware! What a mistake I made hiring this company. $2,000 to move 30 miles only had boxes and furniture. Small 2 bedroom house!! Do not hire this moving company What a rip off. Less than 0 stars for my rating UGH.
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