24 Jan 2023 · MoveAdvisor
1.0 out of 51.0
I am not one to write reviews but our experience with VanGo Van Lines, was so frustrating that we hope to save others from such a BAD experience. We were very displeased with their work and feel scammed out of ~$2000.We booked our move with Proud American Van Lines who told us it was OK to pack items in sealed plastic tubs. But when VanGo movers arrived on May 7 to take our items,they charged $300 to repack the tubs.This is when we first became aware of the poor communication between VanGo and the co. that booked our move. The biggest issue was that the truck was scheduled to arrive May 28 but didn't until July 27. For these 2 months,we were having trouble getting answers as to what was going on. VanGo, and P.American, weren’t picking up our calls nor returning messages. When we did reach people from both companies, the information about a broken truck and its replacement, didn’t agree. We believe that VanGo was not being honest with us. Meanwhile,we had to buy items that were on the truck so that we could get along daily. The truck that arrived was an extra-long,18-wheeler,even though VanGo was warned that a large truck could not fit on the receiving property.We were then charged an extra $500 because they had to walk things in due to the truck not being allowed close enough. Several boxes never arrived. By contract and according to a Department of Transportation law, the movers are expected to pay $30/day that the items arrive later then the thirty-day grace period that they get to transport. P.American told us to file a claim with VanGo for these monies and washed their hands of this, even though they had set up the move. This claim with VanGo was for several missing boxes and the refund for the delay past what is allowed by law. We have yet to see this refund more than a year after filing the claim; we were told by VanGo that it would take 2 months. Despite numerous attempts to reach out, we get no replies to our calls and messages. We don’t expect to see this money at this point. We’re just hoping to prevent others from the same loss and frustration.
Read more