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Recent reviews

N
3 Aug 2017 · MoveAdvisor
1.0 out of 51.0
Terrible on all counts: Customer experience, damaged items, storage and final delivery. Do not use, under any circumstances!
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T
4 Nov 2013 · MoveAdvisor
1.0 out of 51.0
To the customers that are considering using Viking Moving and Storage: Viking Moving and Storage is owned and operated by one, Eric Hilson. VM&S has previously operated under the name West Coast Moving and Storage and it was only when their reputation with the Better Business Bureau was so tarnished through bad practice, and their unwillingness to work with the BBB, Department of Transportation, and the Public Utility Commission, that they became Viking Moving and Storage. They are also looking into changing their name again, as Viking has a very bad reputation ALREADY! Please don’t get me wrong, Eric Hilson is a FANTASTIC salesman. He will promise you the world, and tell you that because he is the COO, he can deliver. The reality is that he COULD deliver, but absolutely will not. The people that he employs are all great people. They are genuinely interested in helping their customers with their moves. Unfortunately, once the move is booked, with a credit card deposit of $100, Eric will now have the upper hand. It will be only after the move begins, or your belongings are picked up, that you will be charged 1.5-2X the price quoted. I’ve seen it happen over and over again, and he has continued to operate without any consequences. The small fines from the DOT are just a drop in the bucket to him and thus he doesn’t mind paying them as long as he is allowed to continue STEALING YOUR MONEY. He has even charge customer’s credit cards, without their knowledge. in the excess of $500 FOR NO REASON! Please do not fall victim to Eric’s scam. Save yourself the time and money. There are many choices for a moving company and not all are good, but if you do the proper research and check the BBB and DOT sites, you will save yourself a great hassle. Please heed this warning, regardless of what Eric tells you. He will say that every one of his disgruntled employees are drug addicts and drunks and that is why we are so unhappy, when the reality is that the only person Eric cares about is himself and filling HIS wallet. I will continue to post daily as YELP filters the reviews and I want to make sure that I can help as many people as possible. You can contact me via YELP if you have any questions.
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C
17 Sep 2013 · MoveAdvisor
5.0 out of 55.0
Spoke with Robin, about my move from san francisco to palm springs,he gave me an honest estimate, 2 months later on the specified day and time of move, movers showed up on time. movers wrapped all furniture loaded up the truck with 40 huge boxes plus furniture in 2 hours the house was completely empty and cleaned up. Robin the salesman called later to follow up on the progress of the move. The next day in Palm Springs, furniture and all belongings were delivered on specified time of delivery, unloaded the furniture to specified places in the house. Within 2 hours the new house was in order. All the movers were very courteous and professional. No goods got damaged nor lost. The amount quoted was what I paid, no extra charges. Will use them again in the near future. I highly recommend Viking Movers.
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S
11 Jun 2013 · MoveAdvisor
1.0 out of 51.0
To begin with the three man crew for loading was a two man crew and I ended up having to help them myself. Therefore it took much much longer to load than it should have as was sated by the movers themselves a number of times. Then of course the damages and lost/stolen items. This company has shown nothing but total Disregard for damaged, lost/or stolen items, for damages movers did to the home. Boxes marked fragile CRUSHED at the bottom of the stack, expensive coffee and end table set all pieces damaged one extensively. Brand new bed, ruined by straps cutting through padding to the metal underneath and a number of other things and then of course the things that never arrived. Like an expensive hand truck, (convenient they can use that in their business) as well as boxes of kitchen and bath items. Disregard for their contract stating 6-8 weeks for claims settlement. Its been much longer than that over 3 months now and they still will not respond. I call twice a week or more on attorneys advice and document every call, and they will not respond, there is no way to get to anyone but dispatch and she just says she will pass along the message AGAIN!! I have severely damaged items, lost or stolen items and door frames damaged by the move in crew. I sent the required photos 29 of them to be exact and still no response to many many emails and calls. This company is a rip off and I believe if you disregard your own contracts stated claims process that is fraud after all its partof the contract and the assurance people are paying for. ALL IN ALL THE WORST MOVING COMPANY EXPERIENCE I HAVE EVER HAD!! AND THEY STILL WILL NOT REPSOND TO MY CLAIMS!
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M
14 Aug 2012 · MoveAdvisor
5.0 out of 55.0
I used Viking to move from the Bay area to Los Angeles last month. The whole process was pretty simple from start to finish. My sales person Richard was very thorough and upfront about all the costs associated with my move. He gave me a great, not to exceed price, and that was exactly what I paid. The quality of the work was great too, the team the sent was professional and courteous. They wrapped up all my furniture with blankets and shrink wrap, and my stuff arrived in LA well within their time frame of 10 business days. I would definitely recommend their services to anyone looking for a hard working, professional team to help with their move.
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