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Recent reviews

S
25 Jul 2018 · MoveAdvisor
1.0 out of 51.0
DO NOT USE!! I rarely write reviews, and I can't take back the poor decision I made by choosing this company, but if this helps someone in the future, then it's worth it. This was a NIGHTMARE experience that started off as poor customer service and worsened to many missing items and ZERO response. The sales guys (Johnny J.) are great at getting you in, easy to start with, etc. But then when it comes to fixing problems or providing the expected customer service, they are useless and full of BS excuses. The organization and communication with this "company" is horrendous. They don't respond to emails, they schedule times and dates and then cancel them. I received notices of pickup and delivery at the last minute with no prior communication. There seems to be only one person (Daisy) handling dispatch or questions, who is either overloaded with work or just incompetent. Either way, don't expect what normally passes as customer service or responsiveness or basic courtesy. Prior to delivery, I sent a list of complaints and received no response. After a HORRIBLE experience with delivery, and realizing that many of my things were completely missing or damaged, I again reached out several times by phone and email, and no one responded or answered, or called back after messages. The guy who unloaded my truck basically forced me to sign papers before unloading, and then completely ignored me when I asked about items that were missing. I know I was not smart by signing first, but I was scared I'd never see my things, and I was most definitely taken advantage of. I wont even get into damages on my things, or the state of the items crammed and stacked into the huge truck. People's lives and trust are in there, and there is absolutely no regard for that. What's most appalling is that someone should at least answer my enquiries or TRY to figure out what happened to my sentimental and valuable things. That doesn't exist, and they cannot call themselves a legitimate business. In short DO NOT USE this company, and be very smart and meticulous about anyone you choose.
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E
25 Jun 2018 · MoveAdvisor
1.0 out of 51.0
I don’t normally write reviews, but I wanted to warn other innocent people who are trying to move. Plain and simple, We Move You does business through bait and switch extortion. We moved from New York to Pittsburgh in early June. We had a trustworthy mover lined up, but Steve is a sweet talker (do not trust him!!) and convinced us to go with We Move You. We sent an itemized list of every item we were bringing and the exact dimensions of those objects to make sure that the movers knew what to expect and would give us an accurate quote. We had that in writing in the quote, in addition to the stops that would be made (we needed our things to be picked up from a few stops). Steve said if anything he was probably over-estimating the price, if anything. The day of the move, the movers showed up and decided they were going to charge $1,500 more than the quoted price. They will likely respond to this review saying that we had more items than they expected, but I will reiterate that the EXACT items with measurements were sent days ahead of time. We did not change a single item. In addition, the mover there (it was not Steve, but someone that We Move You contracted) simply said that he would not make the 4 stops quoted for $150, and that we would need to pay $600 for it, despite the fact that the exact addresses and the price were, again, in the quote. He wouldn’t even look at the quote. It was as if it didn’t exist and he pulled a new price out of thin air. At this time Steve claimed to conveniently be on a mountain without reception. It was very obvious that we were being scammed. Everyone was claiming that someone else was in charge, they brought my partner to tears, and after several hours of standstill we finally settled on a price $1000 above our quoted price, because we were emotionally exhausted and had no other choice. Then they tried to raise the price yet again at the 3rd pick up spot (my parents’ house, and yet AGAIN when they dropped things off in Pittsburgh. They know that they have all the power and you are helpless. The only reason we made it out with only $1000 stolen from us is because my father is a lawyer and modified their sham of a contract. Thankfully, our items made it to their destination unscathed, but please save yourself the trouble and find a different mover.
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D
29 May 2018 · MoveAdvisor
1.0 out of 51.0
So I had to move out the house I lived in forever and place items in storage until time to move to my new home.this was a one bedroom apartment with the basics of a young professional. Spoke to Steve in great detail. I was actually checking to see which company to go with in terms of price and reputation. After countless conversations with Steve, he convinced me he will have a smooth move and at the price point he quoted. I even went as far to inform him this is the first time I’m doing such a big move. When the movers came, 3 of them Leon being the leader who was very professional then informed me that the price went up because of size of my tv and glass table. I then showed him all the breakdown that was given to me by Steve and where the price was increased based on extra wrapping. When Steve was called the once friendly guy was not accommodating and gave me an ultimatum either I pay the extra or I lose my deposit. At this time what am I to do. Stuff packed up, plans made, my hands were tied. Had to surrender. Would I recommend this company? No because of Steve. His sales pitch is great but no follow through. Very disappointed customer. Now let’s hope it gets to my final destination without any more problems.
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J
21 Apr 2018 · MoveAdvisor
5.0 out of 55.0
My wife and two young boys recently moved from the Bronx to a nicer neighborhood in Brooklyn. We were recommended this company by a friend of ours and we must thank him twice! they were beyond helpful and took care of our stuff as if they were theirs. Hopefully we won't have to move soon but if for some reason we do -- we know exactly what company to pick help us move!
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L
7 Apr 2018 · MoveAdvisor
5.0 out of 55.0
Due to my husband's job, my family and I move a minimum of twice a year. I am so happy we chose We Move U to do our moving this trip. They were on time, nothing was broken, and they were extremely polite. We Move U will definitely be my go-to movers after this excellent experience.
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