26 Jul 2026 · MoveAdvisor
1.0 out of 51.0
Having served in the military for 30 years, my family and I have experienced plenty of difficult moves over the decades. We know what bad moves look like, even when the government goes to the lowest bidder. However, our recent experience with Weststar Relocations (sub-contracted through American Van Lines) was easily the worst move we have ever had in 30 years—and that is saying something.
From start to finish, Weststar demonstrated a total disregard for us and our personal belongings:
• Inadequate Equipment & Ignored Concerns: The crew showed up on day one with a truck too small for our household goods. When I pointed this out, the lead guy completely dismissed me. Unsurprisingly, everything didn't fit, and they had to return for a second day.
• Zero Labeling & Misleading Inventory: They packed without labeling a single box or inventory sheet, creating a massive "scavenger hunt" during unpacking. When my husband questioned this, the lead guy condescendingly assured him the boxes were marked correctly, even claiming, "Dish packs come from the kitchen and hold dishes." We later opened "dish packs" to find an air compressor, garage equipment, books, and random items.
• Extensive Damage & Loss: Due to their reckless packing, we ended up with over two full pages of damaged or missing items. And the joy of Hot Chocolate, Brown Sugar and sugar spread over several boxes.
• Gross Unprofessionalism: At one point, I walked into the kitchen and caught the lead crew member eating my cereal directly out of the box with his hands!
• Extortion & Payment Demands: While enroute to our new home in Oklahoma, WestStar called demanding $14,000.00 in cash, cashier's check, or money order before they would deliver—threatening to dump our belongings into storage if we didn't comply. Our original contract with American Van Lines specified credit card payment, but WestStar refused because they couldn't process transactions over $5,000 via credit card.
• Rude Customer Support: After scrambling to secure the money to free our shipment, we lost contact with the driver. When I called WestStar for an update, the representative rudely asked me, "How do you even know the delivery is happening?"
The Silver Lining: The team at American Van Lines was responsive and worked hard to help resolve their sub-contractor's mess. Additionally, the final delivery driver and unloading crew (who were not affiliated with WestStar) were courteous, pleasant, and professional.
Bottom Line: If you are moving out of state, stay far away from WestStar Relocations. If you hire American Van Lines, ensure you explicitly request that WestStar Relocations does NOT touch your move.
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