8 Sep 2013 · MoveAdvisor
1.0 out of 51.0
Yes, they have wonderful quotes, and yes, the person you initially talk to sounds wonderful. Everyone sounds wonderful! Anita, in my case, sounded wonderful. After I paid the $500 deposit everything was terrible.Truthfully, this was my first big move. I'm not an expert and I should have been more thorough in my research. I guess it just seemed to me that NO moving company was loved by everyone or even anyone, so I figured it was sort of a coin toss. I was wrong, big mistake, don't make the same one. So there you have the acknowledgement of my own naiveté.I was moving from Madison, WI to Baltimore, MD. Everything was packed and ready to go, and despite the fact that there was not much that Worldwide Van Lines WOULD guarantee, Anita assured me that they would definitely pick up my items within a 48 hour window. That was a solid guarantee. Saturday June 29 or Sunday June 30. I was told by Anita that I would be given at least 24 hours notice before that weekend, so that I would know which day the movers would arrive. Specifically, she said: "If you don't hear from someone by Thursday, call me and I will help you." This was the beginning of no one picking up the phone. Up to this point, everyone had called me back and kept me updated. Friday rolled around..no updates, so I called three or four times before their office closed at 4pm eastern, and finally someone picked up the phone. "Saturday at noon," they said. "Okay," I said. And I also said "Thank you," because you should be nice to people driving your life across the country.My mom drove up from Milwaukee with all my leftovers from my hometown. We waited. I called at 2 pm. We waited. I kept calling. All of the phone numbers, which is only like two. Around 4 or 5, someone answered and said "That's weird, we have you down for Sunday at noon." Okay. To be clear, I did not mishear the pick-up date the first time. 0% chance of a mistake on my part. On Sunday, no one came. And no one picked up the phone. All day, no one picked up the phone. On Monday someone told me that there had been storm damage to the phone lines. There was no storm damage to the phone lines; I have internet access. At this point I was only threatening to cancel, because who am I going to hire at this juncture? They got me on the phone with a manager, who I don't remember, because this was June and we just got the deposit back today, in September. I said I will keep you if you guarantee to pick up my stuff tonight (she said sorry, Tuesday it is), and if you give me a discount. Because I was already violating the terms of my lease, which ended June 30. And then I cancelled, because stuff just wasn't sitting right with me? Duh, you say. Well, I'm 27 and a half now, not just 27. Lesson learned.Anyway, long story short, U-Haul is, in fact, totally wonderful if you can make the drive yourself. And their contracted moving helpers are wonderful. Smooth sailing once I kicked the clowns to the curb. Don't hire World Wide Van Lines. Shouldn't even be an option. .
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