16 Nov 2017 · MoveAdvisor
1.0 out of 51.0
It was a nightmare to deal with this company. The senior coordinator, Adam Cohen is also the owner of this company and he has anger issues. He was always yelling, hanging up the phone, lying, not returning the calls. It was funny that when I asked him for his owner's contact information, he said that his boss is out of country. Later, I found out Adam Cohen is an owner and also the senior coordinator. MY complaints are: 1. They lost 9 boxes and they are not even trying to trace or replace for the lost items. 2. They deceived the volume of my stuffs: They don't weigh the boxes, but calculate with volume. They did not show me how they measured my stuffs but just told me that it was 770 Cubic feet. When my stuffs were delivered, someone else measured and it only came out 445 Cubic Feet. I paid three times more than Adam Cohen's estimate. 3. The company only sent two people to deliver my stuffs and asked me to find helpers.
The owner, Adam Cohen never apologized to me about my missing boxes (9), damaged items, over charging for over a month.
This company always lies and never gives straight answers. Almost impossible to communicate with them. Also, the owner is very disrespectful toward his employees. If he is not happy with his employees, he said, "I will fire his A**!" with very high pitch.
I have all the proofs and I can back up what I wrote here. I also reported to US DOT and I will post an update.
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