Alliance Relocation Systems

Reviews

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1. J

   Jim

   Source: MoveAdvisor

   26 Apr 2013Paid $1,800

   Bad service, damaged items, insurance runaround.

   They damaged multiple items, damaged the walls at our new home, delivered a lot of items dirty, and we think their storage infested our furniture with bugs. When we tried to contact them to claim insurance on our damaged items and walls, they were completely unresponsive. Did not return calls or emails.

2. M

   Marylou M.

   Source: MoveAdvisor

   17 Apr 2013Paid $846

   Poor interstate service.

   Horrible service - I wouldn't use this company again if they were the last movers on earth. I read reviews prior to hiring this company and overall they were positive, but my experience is less so. My furniture was picked up on December 12th.   I hadn't received any information from them so I sent an email asking for delivery information on December 18th.  I finally wound up calling on the 20th to get information.  When I told them that I had sent multiple emails before getting a response I was told I should have called.  I told them that I was busy and email was easier to keep track of and was told that I must have used the wrong email address, to which I said I used the email address they wrote me from.I was speaking to Joseph and when I told him I was getting frustrated since it was 8 days since my furniture had been picked up but had no idea when it would be delivered.  He said of course it would be delivered, did I think they wanted to keep it?  He was such a [EDIT] I hung up and left a voicemail for someone in sales since that was the only other number I had.   They finally decided to respond to the earlier emails and said that my stuff was being loaded from the warehouse and would leave soon.  Since I didn't leave my boxes in a warehouse I wanted to know where it was - they never bothered to respond to that.The delivery was made Christmas Eve in a huge truck that was clearly crammed with belongings of multiple people.  The boxes I sent were almost all new and in excellent condition, the boxes I received were bent and split from being poorly loaded.The delivery man had hired a local mover to assist him.  When they started unpacking they placed something that I suspected was my screen leaning on the truck and started putting stuff that was associated with a different move in front of it.  I tried to tell him that I thought that it was my screen and he said 'Lady, I'm a professional and know what I'm doing." My bookcase was unloaded and when the blanket was removed it was clearly damaged.  My bathroom storage unit had been taken apart (not in my presence when loaded), and a shelf on the screen had been removed but the screws were not there.  His comment was that he didn't load it, it wasn't his fault.  The two movers moved everything in the garage and didn't give me a chance to look things over.  When I asked the driver he was going to mark down what was damaged, he said yes, which  I assumed meant he would go over the boxes to mark down damage, but he got in the cab of his truck and drove off.  He did not put anything taken apart by your movers back together and did not mark down any damage I found.I called them after the delivery regarding the damage and left a voicemail and they didn't respond.  I finally sent them an email on the 31st to follow up and was told that the move was insured and I needed to file a claim.  I filed a claim on December 31, 2012, the movers called and requested that I send them pictures on January 29 - I forwarded the earlier email to them again.On February 2nd I was notified by the insurance company that their agreement with the movers had been terminated and they would  no longer be handling the claim.  They indicated that the movers would be responsible for the damage.  It is now April 17th and I still haven't received any additional information from Alliance despite three requests for status. .

3. R

   Richard P.

   Source: MoveAdvisor

   24 Jul 2012Paid $2,600

   Rip Off Alert.

   This company is not only a rip off but completely unprofessional.They arrived 4 and 1/2 hours late after numerous phone calls claiming that they were 'right around the corner', '15 minutes away', 'stuck in traffic' and my favorite 'the truck was broken down'. The original quote was for $1000 but the job ended up costing me over $2600.  They attempted to extort another $975 when they finally arrived in order to move my things into the house. They flat out refused to reassemble the furniture or even unpack it from the furniture clothes.  I had to move everything myself and torn the meniscus in my knee doing it.  I now require surgery to get it fixed.The company ignore any and all attempts to contact them and even ignore complaints from the Better Business Bureau.  I have also filed with the Attorney Generals office in the State of Maryland in addition to writing reviews anywhere I find these snakes. AVOID THIS COMPANY AT ALL COSTS!! They damaged the following items:Brand New 46" LED TV ripped the cushions of my sectional sofa missing boxes missing pieces of my queen bed so it's useless. I would include photos but I'm having issues uploading them.  Feel free to contact me for more information. Protect yourself and avoid this company!

4. S

   Stephanie T.

   Source: MoveAdvisor

   18 Jul 2012Paid $1,300

   Canceled with less than 24 hours notice.

   Canceled on me with less than 24 hours notice. Never, ever use this company. They will bald face lie to you.I was scheduled to move on the last Wednesday of June. I had booked the move a month in advance and had spoken to the company the previous week with no problems. The day before they were supposed to arrive, I got a phone call that afternoon saying they were canceling. Their reason: "We won't have a truck in the area."When I asked how that was possible since I had made the reservation four weeks earlier (which implied they would have planned their schedule to have a truck in the area) I got no good answer. The dispatcher, Mike, promised he would send me some information of other companies that might be able to help me, and of course I never heard anything."Lenny" my alleged customer service person (888-818-2714) was, unsurprisingly, unreachable by phone that whole afternoon. Note that they require you to inform them 72 hours in advance of any changes. Clearly Alliance makes arrangements to move people and then picks the most lucrative jobs and doesn't give a [EDIT] who gets screwed in the process. This company is not to be trusted. .

5. B

   Brandi

   Source: MoveAdvisor

   15 Jul 2012Paid $1,975

   Absolutely Terrible.

   DO NOT IN YOUR LIFE CONSIDER THIS MOVING COMPANY!  Incredibly unprofessional and they are CHEATS.  I write this to you as they are moving my stuff (finally) to its destination.  First, they gave us an estimate about how much it would be to move our stuff.  Then, when they pick the stuff up from the pickup location, they say it's going to be $1000 more!  WHAT!  Then they take our stuff put it in storage until we are willing to pay it.  So I FINALLY get these people on the phone (after a week of no returned calls) and after my husband mentions he's an attorney, they decide to give a $300 discount which is NOTHING.  Fine, we give them the money when they finally get to the destination and then they try to charge an extra $75 for having to walk up the driveway!  WHAT!  I am like are y'all serious?  I refused to pay it so then I had them bring it through the front door of the house (mind you, it's just boxes!) and they wouldn't even bring the stuff INTO the house.  Right now my husband is working like a rent mule bringing all these big boxes in the house which is what we paid these people $2000 to do themselves!  And also our desk was damaged and so were our wedding gifts!  I'm so fed up with this place and their bait and switch.  That little $300 is doing nothing for me.  So here is their review.

6. J

   Joy

   Source: MoveAdvisor

   20 Jan 2012Paid $2,000

   Alliance Relocation Systems.

   The pick up was great - timely. The delivery was delayed about 10 days because "the truck broke down." Driver delivering goods was rude, overbearing, nasty and a real [EDIT]! Dresser was broken and hardware for a platform bed was lost so the bed cannot be reassembled. I am STILL trying to receive a "claim form" to complete on these damages/lost items and Dispatch keeps telling me he will have "them" email it to me immediately - it's been 23 days and still no form. DO NOT use this company! Their word cannot be trusted.

7. T

   Tamara

   Source: MoveAdvisor

   7 Jan 2012Paid $2,100

   Alliance Relocation Systems has horrible customer service!!

   These movers are horrible. They told me they would show up on one day, plans were cancelled to accomodate and they did not show up at all. When they finally did show up the next day after calling to complain one of the movers complained about having to move for most of the time and I had to keep having to tell them to get back to work. Afterward when they finished they tried charging me $700 more than I was quoted and threatened to hold my items in storage if I did not pay the entire amount. When they finally showed up to my house I called the company to question the price and the movers left with my items and threaten to charge me even more if they had to bring it back to MD and charge me if they have to bring it back to VA even though they left when I questioned the price. Please beware of this company and A.B.S moving and storage the company they sub contracted.!!