Aloha International Moving Services Inc

Reviews

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1. C

   Caleb L.

   Source: MoveAdvisor · Honolulu, HI to Colorado Springs, CO

   7 Sep 20194-bedroomPaid $5,000

   Terrible attitude, product of the islands.

   Just used this folks as they were contracted through the company. Review may change pending their follow-on actions. They were used for a 2-day pack and ship. The packing was good, friendly, I even tipped them up front although you're not supposed to for government contracts. Then to get boxes from the second floor to the first floor they started sliding them down the stairs and that's when the damages occured. Chips on the side wall and chips on the stairs as you can see in the photos. They also droppped a box on my router. The lady that was present gave me attitude about why I was "being so loud" regarding the damage. The router was the final straw. They is no assumption of responsibility with these island folk. The process itself is bad, they ask me to fill out a piece of paper for claims and feedback. Both pieces of paper I later found out didn't make it back to the head office because of course, the lady was the daughter of the head mover and the other man that was present was their friend. Probably was thrown in the nearest trash can. I had to call up to their higher, REBL FORWARDING to get a response. Three days I called and finally they sent out an assessment team. Keep in mind I'm PCS-ing and have limited days to seek resolution on the front end. All paperwork only provides counseling guidance for resolution at destination. Assessment team came out, although friendly didn't produce many results and even offered to "marker cover-up" the damage. The material has to be replaced since it's not a paint job. I'm now awaiting final resolution. Things don't move very fast for this company. Find an alternative if you can.

2. R

   Robert E.

   Source: MoveAdvisor

   29 Jun 2012Paid $7,000

   Avoid Aloha International at all costs.

   I booked with Aloha International  and it was a huge mistake.  The packers were unprofessional and they did a terrible job.  Boxes were poorly packed and there were many broken and damaged items upon arrival.  They told me it would be less than 3 weeks to deliver and it was almost twice that.  I never got satisfactory answers and no one at the company seemed to care that there were problems.  I reported them to the department of transportation.  Do not do your move with aloha international.