BR Movers

Reviews

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1. M

   Melcolem G.

   Source: MoveAdvisor

   28 Jul 2014Paid $5,600

   Rep was very nice and informed me of the price. They were able to pic.

   Rep was very nice and informed me of the price. They were able to pick up the items exactly when I wanted - that and the price made up my mind. The movers packed my items very well - I wasn't as prepared as I would have liked to be so thank goodness they brought materials. I received the items after 8 days (1 day after my new lease began). Everything was very well handled. Professional and efficient.

   Response from BR Movers

   Thank you hope to serve you again in the future. BR-Movers,.

2. T

   Trev S.

   Source: MoveAdvisor

   15 Jun 2014Paid $2,200

   Used once and will use next time, A service.

   We used BR Movers in the beginning of this year. We had 2 story house with basement and I go better job so me and my family had to move. Really a lot of stuff we had, but movers were pretty fast and finished to move the same day. So we packed the small stuff, left them big items. Our furniture was almost new, less than a year so my wife was very afraid it will be damaged during the move, but fortunately really great guys came so we ended up with no damage, stains or rips. The thing I liked the most was that movers were really open minded so we cooperated on some ideas how to save some time and money. It was a great experience.

   Response from BR Movers

   Thank you hope to serve you again in the future. BR-Movers,.

3. L

   L. D.

   Source: MoveAdvisor

   19 Apr 2014Paid $400

   Highly recommended for a personal touch.

   BR movers proved that moving can be a pleasure. Their ability to be better than most is epitomized In their prompt and attentive service. I am still beyond impressed with their dedication and complete reliability. Having had last minute changes, they adapted with no problem at all. To this, day I have still complete confidence in this company. They packed everything in the shortest amount of time, seamless and effortless. I had no worries or concerns. Everything arrived and was neatly put away. I would reuse and recommend them anytime.

4. J

   Joseph W.

   Source: MoveAdvisor

   6 Jan 2014Paid $882

   Excellent service!

   Overall my moving experience was very satisfactory. I have had some horrendous moving experiences before with other companies. Thankfully, BR Movers did not add to my nightmares.  We chose three companies to get estimates from. BR Movers was the choice because of the estimate and a good price. The manager was relaxed, knowledgeable, and courteous. We all got a good feel from him. The actual moving crew was awesome! Friendly, everyone likes a smiling face. Each piece was well covered. I had a dining room set delivered and they arrived at exactly 9:00 to pick up the set (I thought they would run late like most companies do). The pick up was in Fairfax and was to be delived in Rockville. Movers handled each piece with care. They assembled it making certain it was exactly where I wanted it to be. The next time I need movers, I will call BR Movers and I will ask for the same guys to do the move. Thanks guys! I am very pleased. Thank you BR Movers for running such a quality business. I will refer you to my friends and family,,, and should I need a mover again in the future, I won't hesitate to call on you.Happy New Year!  Blessings,J. Walker.

   Response from BR Movers

   Thank you for your respond.

5. T

   Tiffany

   Source: MoveAdvisor

   4 Nov 2015Paid $572

   Worst Company Ever!!

   So, I hired BR-Movers to move my family from a townhouse to condo that was 2 streets over. They came early, which was fine. They MADE me sign the paperwork saying that the house was empty when they left and the truck was empty when they were done BEFORE they even began work. When I asked why I was signing it early, he got aggravated and said it was the policies. I asked if I could sign it as they did the work, he said no! They then had difficulty getting my chaise lounge chair out of my bedroom, and the let out love seat out of the 3rd bedroom. They scuffed up the walls and doors, badly (scratches in the wood and walls). They wound up having to remove the doors to both rooms. When I showed him where a few of the wall marks and door marks, he ask to used MY paper towels and cleaning agent - which was packed. So he used a paper towel I did still have out. They were closing up the truck when I noticed that they still hadn't loaded a few lightstands, heaters, nor had they fixed the scratches on the walls. We get to the new place and as they come in with boxes, I try to tell them where they go (even though they were marked with which room they belonged to), but was advised that they decided it would be easier to bring all boxes to living room, then sort them out. Well, the problem was that when my 4 hours was up, they still hadn't moved all the boxes to their destination. Now, in all fairness, there were about 4 boxes that were not labeled, but all the rest were. I went through them all. They also said they could not get the sofa on the elevator to the 4th floor and it was going to cost me an extra $150 to bring it up the stairs. Not happy, but fine, I paid that. At the end of the 4 hours I asked if they were still going to move the boxes, he said it was going to cost more for the additional time (rates are per hour). He was still trying to leave when I advised him that the living room tv stand hadn't been put together. He was very agitated and the option for them to stay longer was not available. He was on his cell phone (I interrupted his call to tell him about the tv stand because he was literally walking out the front door), so he put his phone down - not disconnected the call, and put his bag down, and begrudgingly unboxed the heavy glass and put the stand back together. He had me go out to the truck to ensure there were no boxes left and used only his cell phone tiny light to peer in to the truck. I couldn't see in there - at all. It was pitch-black, so I trusted them AND gave a generous tip not knowing about the still existing scuffs back at the old house nor the boxes still left in the living room that belong elsewhere. Also of note, not all of the furniture was wrapped in blankets, only one side and they used tape to hold it together. I hadn't seen that until they got to the new place. To make matters worse, I called this morning to complain and spoke to Jennifer who, instead of transferring me to someone in management, transferred me to the man that was at my house yesterday! Then we began speaking, he starts arguing. I advised that I no longer wanted to speak to him and asked for Jennifer again. They said she was on the phone and wanted me to leave a message, when I said no, they put me on hold and then finally transferred me to the owner. Turns out while I'm speaking, the mover was in the background yelling to the owner, and then the owner calling me a liar. He asked if I signed the paperwork, and as I tried to explain that they made me sign it BEFORE they did any work, he then asked if I went through the old house to ensure all items were out. No, I'm paying them and had to come up with a moving list, so I would think they collect everything on the list. Then I'm trying to explain about the boxes and I can hear the mover still in the background yelling to the owner, who's still yelling at me. When he tried to say that it was MY idea to bring the boxes to the living room instead of where they belong - I just lost it. That's a ridiculous idea I never would have said, and really who moves like that. You would essentially be moving the boxes twice now. I tried to have them move to the right rooms the firs time was TOLD no. By this time my family had arrived and did hear this entire conversation. I asked the owner (Prosper) what he was going to do about it and he said he could send me a claim form because he was trying to help me, but that he knows his guys and knows how they operate and the mover is telling him that I'm lying - about everything - and that it must be MY fault that I didn't check the old house before we all left AND it was my fault that the boxes didn't get to where they should have gone. He got very belligerent and nasty, so I advised that I was going to file a BBB complaint and hung up.

6. G

   Geri

   Source: MoveAdvisor · Laurel, MD

   9 Mar 20173-bedroomPaid $2,900

   Grossly Overcharged, Untrained Movers, Careless Handling.

   BR Movers provided me an estimate of $887 to move from my townhome to a two bedroom apartment and to take my other items to Cube Storage on Ft. Meade Road in Laurel, MD. I moved in the same development with the storage 10 minutes away. The movers broke imported china and crystal, art pieces, damaged my entertainment center, china cabinet and my wooden Secretary. They also left heavy pieces of glass table tops in my house and my apartment which meant, I had to pay two men to take those items to the storage. They also overcharged me, $2,900; 3 times the estimate I received. Mind you, I moved in the same development. I requested that they pay me $1,000 which was an underestimate because my laptop was stolen as well. I have not received a responsible response from them yet, my move was in December. In addition my custom made fabric sofa with rolled arms is upside down in the storage with a rolled arm on the bear floor when I provided them with furniture covers. They are completely ignoring my complaint and request. I have gotten feedback from other movers who refer to BR Movers as mafia behavior. I agree wholeheartedly after looking at the numerous complaints they have online. I sent them a full description of damages with pictures over 30 days ago and never received an apology or a responsible response. I would not recommend them for anything. They need to be more business-like and responsible and stop grossly overcharging people. Geri.

7. J

   Jyothi

   Source: MoveAdvisor

   21 Sep 2016Paid $1,557

   BR Movers steal customer Items.

   This company should not be in business. They are essentially predators who prey on people at a vulnerable moment. They don't serve the customers properly. The truck driver is not in a situation to identify what all the items to be delivered at the destination. He places some else's items at the destination and says that our job is completed. My situation is completely different. They have packed all my belongings from the origination. They have made all the inventory. At the destination, as I am out of state I have asked one of my friend to accept my delivery on my behalf. When driver has arrived, my friend was asked to pay the amount even before they started unloading. They claimed that they will unload only when they receive the amount. Having no option my friend has paid total amount. After that they started placing all the items inside which are not mine. And when I have called my friend, I am able to find out that they were delivering someone else's stuff to me. Not at all one of my item is kept inside. When my friend has told them this information, then they checked the inventory and started to unload my items. During this interchange of items they did not deliver 3 of items. Among them one of the item is very valuable and personal to me. I am so sentimental to the items inside them. And my friend has clearly seen that particular item but as he is not aware of my stuff properly he did not ask the truck driver about my item. I forgot to mention that they have delivered someone else's item at my place. That is a Commode Plumbing stick, which I have kept aside. When have claimed about my lost items, they are saying that the truck is empty when it has gone back. And neither of the other customers have received my item. So they say that I am lying to them as I have not mentioned about the others stuff on the first day which I have ignored due to two reasons. 1. I am in great tension of my valuable items. 2. As it is commode plumbing stick, I have completely ignored the item. Now they are not even picking up my calls. They are also saying that I am wasting their time just for the sake of fake claims. They are not understanding the value of my items. I cannot afford to loose such valuable items. Also I cannot afford to get them back. I sincerely advice not to use these movers in future at all. They don't understand our concern and they don't even listen to us.

8. M

   Michelle

   Source: MoveAdvisor

   15 Sep 2014Paid $3,300

   Worst Moving Experience Ever.

   I am sorry to say that this was the worst moving experience I have ever had, and I have moved overseas before.  1.  The final price was three times what they had originally quoted me. 2.  While packing stuff up, extra charges kept piling up on top of their original quote. 2.  They didn't show up to deliver the items during the time they were scheduled for and had to rescheule for WEEKS after. 3.  Over 50% of the boxes were wet, dirty, completely smashed, and had to be retaped throughout the moving process. 4. My furniture was not broken, however everything was scratched up and chipped that I could no longer bear to use it. 5.  They were not very responsive throughout the process and very hard to get in contact with. I will never go with movers ever again because of this experience.  I will always move myself from now on.  Do not be fooled by the original great priced quote they have for you. .

   Response from BR Movers

   Ms. Michelle, As a business, we are trying to provide a supreme customer service to all of our customers. Moreover, by reading your on-line review and searching all our customers date base we did not have any long distance customer under the name “Michelle”. Please don’t hesitate to contact our office or me directly in order to resolve your claim. Thanks.

9. P

   Pat M.

   Source: MoveAdvisor

   27 May 2014Paid $3,300

   Horrible Experience.

   After reading the reviews on line, I decided to go with BR Movers to move from PA to GA.  What a horrible decision that was.  The drivers were 2 hours late which was a problem seeing that I had to be out of the townhouse that day and was unable to get another truck.  When Nicole quoted me the price but was given another price after they had loaded my furnitures on their truck.  I was so upset because the price was double what I was originally given.  I told the driver if I had known it was going to cost that much, I would have rented a UHAUL and moved myself because I don't have $3300.   The other issues I had was: broken items and a missing dolly.   I did my due deligence and made sure that every box that had fragile items in it was clearly marked with big red FRAGILE on it.  Not to mention, when my belongings were loaded on the truck, every box was intact, not one was broken or damaged.  Yet when I received my belongings, several boxes came crushed and opened. In all the activities about moving, I gave the driver a hand dolly who told me that he had put it on the invoice and I didn't check to ensure that it was placed on the invoice. So as a result, they're claiming I never gave it to them, but my teenager was there when I did.   I tried to resolve this issue with the company and Mr. Biton the Operations Manager who sent me a letter stating that since I packed my belongings myself, BR Movers is not liable for damages.  Can you believe that? They are not liable because all claimed boxes are marked as "P.B.O" - pack by owner. The only thing they can tell me is that they are sorry.  By bringing my belongings to me in broken boxes does not signify supreme customer service.  Regardless of whether or not I packed my boxes, care should be given that the boxes are not crushed or damaged.  Also, I should be compensated and wants to be paid for my broken items.  I tried to upload photos but was told invalid image so enclosed is letter from BR Movers.  .

   Response from BR Movers

   Ms. Martin, Thank you for your review, as a company we do all in our ability in order to resolve any claims / complain. Therefore we thank you for putting this issue on-line for other to Judge by their opinion after we provide you all the available solutions that were possible for your case. Please contact us with any additional information you have in order for BR-movers to newly assess if we can help. Thank you in advance,.

10. T

    T W.

    Source: MoveAdvisor

    3 Jan 2014Paid $1,900

    Sort distance move.

    DISHONEST MOVERS,  THEY TELL YOU ONE THING AND THEN HAVE HIDDEN, EXORBITANT FEES.   They estimated that my two bedroom apartment would take a few hours to move and would cost me approximately $500.  In actuality, it took them about 7 hours and they charged me nearly $2000.  They were also a hour late.  When I tried to resolve this with company, it took them over four months to determine that they were not going to reimburse me even a fraction.  I had to follow up several times before I got a response each time. The movers who came were nice and did a good job but the company is unethical with its fees.  I ended up paying what most companies charge for an across country move.  I moved less than 5 miles.  They force you to use their materials and then charge insane prices for their materials.  RUN AWAY.  USE A DIFFERENT MOVING COMPANY.  .

    Response from BR Movers

    This is a fake costumer.