Brothers Moving & Storage

Reviews

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1. J

   Jamie G.

   Source: MoveAdvisor · Milwaukee, WI to Muskego, WI

   16 Oct 20262-bedroomPaid $1,400

   Amazing Movers

   Brothers Moving &Storage helped me with my move from Milwaukee to Muskego and the crew did such a great job. They protected my furniture and were so friendly. The customer service from the start was great, estimate was right on.

   Response from Brothers Moving & Storage

   Thank you so much for the 5-star review! We're glad our crew made your move from Milwaukee to Muskego a great experience. Taking care of your furniture and making moving day a little easier is exactly what we aim for. We really appreciate you choosing Brothers Moving & Storage and taking the time to share your experience!

2. M

   Mary M.

   Source: MoveAdvisor

   10 Aug 20192-bedroomPaid $670

   Move from Home to Apt.

   I have used this company 2 time before and always have an excellent experience. This time is no exception. They were fast and efficient. Great price for the best service.

   Response from Brothers Moving & Storage

   Thank you for choosing Brothers Moving & Storage again! It means a lot to us that you've trusted our team with three moves. We're glad to hear the crew delivered another great experience and that you were happy with the service and pricing. We truly appreciate your continued support and taking the time to leave us such a great review!

3. D

   Diane

   Source: MoveAdvisor

   16 Apr 2014Paid $1,700

   Truck broke down and estimate doubled.

   Don’t ever use Brothers Relocation, they are the worst moving company ever, mostly due to the rude owner who has awful customer service. I used them for my last move which took over 17 hours because their truck broke down on the side of the road.  They brought a smaller truck to move my furniture into, which meant they had to make several trips. We spent over 5 hours waiting for the movers to return with my stuff so we could start unpacking. We had several people helping us unpack and we were all waiting around because we didn’t know when they would return.  The movers took many many smoking breaks, which I paid for. They left behind a very large picture on my living room wall, which I had to go back for. They put together my dining room table incorrectly, even though they were the ones who disassembled it. It was so late when they left at 1 a.m. that they didn’t finish putting together some of the furniture. The owner gives you a reasonable estimate, but it more than doubled. I met with the owner personally and he did not apologize or offer a discount for the awful experience that took over 2x longer than he estimated because his truck broke down.

   Response from Brothers Moving & Storage

   We're sorry to hear that you were disappointed with your moving experience. We understand how frustrating unexpected delays can be, especially on an already stressful moving day. Equipment problems are never something we want our customers to experience, and we recognize the inconvenience they can cause. We take concerns about service quality, furniture assembly, and billing seriously. While estimates are based on anticipated moving time and actual costs can vary, we understand your frustration with the length of the move and the final bill. At Brothers Moving & Storage, we work hard to provide dependable service, and we're disappointed that your experience did not meet your expectations. We appreciate your feedback and the opportunity to address these concerns.