California Movers Local & Long Distance Company

Reviews

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1. E

   Erin E.

   Source: MoveAdvisor · Angwin, CA to Cedar Rapids, IA

   17 Jul 20212-bedroomPaid $14,000

   Not everything arrived

   They moved my mom to Iowa from California. Although most everything arrived safely, the one box of very expensive wine straight from Napa Valley went missing! WE we reached out multiple times and got crickets!! It's not like we can replace those bottles by going to the grocery store here! Checked everything when the truck is empty and didn't see it, so where did it go?? They also asked for their tip which I thought was very unprofessional! They got one, which now wish I would have reduced...but seriously who asks for a tip! Would not recommend!!

2. T

   Tee B.

   Source: MoveAdvisor · Mountain View, CA

   22 Feb 20212-bedroomPaid $210

   Moving

   Out of the three guys that were sent, only one (Mike) deserve 5 stars. The other two were garbage. One (Guy 3)was late, and the other (guy 2)stole my Mango Drinks, drank them and left the empty cans in the cabinets. Not only that he texted on his phone for the entire time. Mike on the other hand, was very professional and never once did I see him on his phone, he had his own water, although I asked if he wanted something else to drink. Now getting to the packing, Guy 2 was apparently responsible for the kitchen, well then tell me why were items still left and not packed. My microwave, mirrors, wall photos, (and not small ones), decor, and a plethora of items in the laundry room, to include my carpet cleaner. He was to involved in stealing my belongings instead of doing his job. Trash was left in the apt, so now I have to clean up. I WILL BE SENDING THE BETTER BUSINESS BUREAU this email as well because i also caught Guy 2 about to steal my alcohol that he was to pack. This company sent a thief to pack an ACTIVE DUTY MILITARY SERVICE MEMBERS BELONGINGS. Let’s gets to the truck packing. So Guy 3 was supposed to be in charge of this I presume. Well let me just say, if I can post the picture of how my precious items were almost falling out of the truck. He didn’t shrink wrapped my couch pillows, and so they were just left out. I mean I was by myself so I could only be in one place at a time. My peloton was thrown about in the truck. I went off slightly. However, neither one of them at this point gave a dayum about damaging my property. I’m active military and I needed this move prior to my official orders coming down the pipe, and this is how I was treated. I forgot to mention, they had a 26ft truck and guy 3 was just that dumb, he didn’t know how to pack so that my items could fit. Now let’s get to the actual storage. What an EFFIN DISASTER. When they opened up the truck, my bicycle was bent, my peloton was thrown about due to their drive to the storage. I mean my anxiety and my level of anger grew so fast. I stood to the side and watched them with the mark of..... well you know what I mean. When I tell you Guy 2 & 3 were rushing and throwing my items to the point that I had to say something. Poor Mike turned so red, but he definitely tried to fix the situation. I took photos of the events and STILL while off loading the truck, guy 2 was texting. I decided at this time I needed to go up to my storage box and watch how Guy 3 was packing the 10x20 storage box. Now keep in mind I had a two bdrm apt, with only one bedroom set, my second bdrm was a small day bed set, one full living room set and more military gear than anything. ANDDDDD I bought bins from Lowe’s to pack myself prior to them coming to my apt to avoid them packing boxes. The point is, the yellow and black buns that I purchased were stackable. So any person in their right mind would know to pack all of the bins on top of each other.... well you noticed I said someone in their right mind. Ok, so when I suggested to him to do this, guy 3 told oh no everything will fit, it’s ok. I got it. I SHOULD HAVE used my better judgment, but I still gave him the benefit of the doubt. When Mike FINALLY came up to the storage box from unloading the truck, I saw in his face that he knew that storage box was packed horrible. I began to lose it. I once again suggested that the items from the back was not packed correctly. And Guy 3 didn't want to listen for whatever reason. Mike told me he would fix it. One hour later: I walked to my car, called the office and explained how much of a disgrace their company was to send a texting thief and non packing individual than has no concept of how to pack. When they charge you $210 you expect $210 worth of professionalism, not $2.10. The manager Alice that I spoke to did not help the situation at all. I would suggest to NEVER utilize this company because if they continue to charge so much for substandard people, then they win. One good note is, Mike tried to do the best that he could, after being so disappointed, I tipped Mike, ONLY.

3. R

   Robert S.

   Source: MoveAdvisor · Pleasant Hill, CA

   26 Jan 2021Partial movePaid $1,400

   Will never use this company again

   We hired this company for packing only, as we already had a moving company lined up. The packing team was friendly, but their packing skills were atrocious. Fragile items were inadequately protected and mixed in with heavy metal objects. Most requests were ignored. Bubblewrap sleeves purchased by us specifically for stemware were later found used as loose padding in a single box. Boxes were often crammed so full they bulged at the seams, and almost all were sloppily taped. In the end we spent several days repacking 80% of what the team had packed. The owner of the company has been unresponsive despite receiving multiple pictures of badly packed boxes. To add insult to injury, I strongly suspect one or more team members of sampling our liquor as thy packed it.

4. M

   Monica R.

   Source: MoveAdvisor · San Francisco, CA

   19 Dec 20201-bedroomPaid $1,600

   charlatans

   I fired them on the day of the move after I saw how poorly and slowly they were packing things. I requested white glove service and college grade movers showed up. They were surprised by the size of the move, a 1 BR. They were not packing anything properly, eg, stacking 8 dishes into one paper wrapping or wrapping only the top part of a furniture piece and not the bottom. Totally unprofessional. The office was completely unhelpful. The raving Yelp reviews on their site must be fake. Their Yelp page is not publicly accessible. Yelp needs to put a stop to that.

5. S

   Sun K.

   Source: MoveAdvisor · Oakland, CA to Emeryville, CA

   4 Sep 20201-bedroomPaid $465

   Do not use this company.

   Please do not use this company if you actually want to move on your move out date. I had scheduled my move between 12 to 2 pm but nobody showed up even if it was already 2 pm. I tried to reach them and called them multiple times but nobody answered my calls. After several attempts, I was finally able to contact them, and asked them why nobody showed up. They said there was a delay in the previous move, and their estimated arrival time now is 4 pm. They are going to be late for 2 hours, and they did not even bother to call me. Great. So I asked, I reserved my elevator at my destination from 4 to 6 pm, and if they come that late, we might not even able to make it. My new apartment does not allow elevator reservation after 6, so this was not a great situation. And their response was, oh we can reschedule your move to some other date. Are you kidding me? I am all packed up and need to evacuate by the move out date, and how can I possibly change the move date? So I decided to move a lot of things myself so that we can minimize the time once the movers arrived. I did a lot of moving myself until they arrived. The movers finally arrived at 4 pm as they said, and the moving was finished within 2 hours because I did the most of the moving already. But guess what? They charged me for the minimum 3 hours. In addition, when I checked the moved furniture, it was damaged. Overall, it was the worst moving experience. If you don't want to risk your move, do not use this company.

6. B

   Bryce B.

   Source: MoveAdvisor · San Jose, CA to San Francisco, CA

   25 Aug 20201-bedroomPaid $1,100

   2.5 hours late and smashed a $600 TV.

   Movers were supposed to arrive between 2-4 and arrived at 6:30. Received different reasons for lateness from the company and the movers themselves. By the time they were finally done at 1am, I saw the TV screen was smashed and they acted surprised like they didn’t know, although they set up the TV in the new apartment..they were just not going to say anything. Then I noticed all over the apartment the chipped paint and marks along the walls, they used a dolly on the stairs, which left long black marks. They also left all the trash up and down the stairs, which I had to clean up the next day. I’ve sent many emails and calls and submitted emails to their “claims department” but no word. The mover said because I signed up for basic insurance, I should get $0.60 per pound of damage. So they told me to sign up for basic insurance, smashed my TV without any liability, and now want to tell me “tough luck.” This place is a joke and a scam. Do not give them your money or business. I’ll keep this review updated if they ever get me some money back. So angry.

7. B

   Brian B.

   Source: MoveAdvisor · San Francisco, CA

   30 Jul 20202-bedroomPaid $1,810

   Late To Arrive, Non-Responsive Customer Service.

   They were supposed to show up between 4PM and 6PM with a 26 foot truck. Instead, they arrived at 7:30PM with a truck that was 25% smaller than was contracted. So much time was wasted ordering a second truck, moving things between the two trucks, and I ended up having to pack my own stuff in my own personal vehicle. By the time all this was finished, it was too late to unload the trucks at their proper destination so they put all my stuff in one of their own storage units (which of course they were going to bill me more for than I would have paid at the original destination) and didn't call me back for four days. I had no idea where my stuff was. To add salt to the wound, they billed me for all the wasted extra moving hours, charged me a ridiculous overnight fee, etc. Many calls, emails, and texts were ignored as I tried to resolve this situation. I eventually had to hire totally different movers to rescue my property from the storage unit they had put my stuff in. It was a total nightmare.

8. L

   Lynn A.

   Source: MoveAdvisor · San Diego, CA

   7 Jul 20203-bedroomPaid $2,350

   Scam! Avoid this moving company!

   We’be been charged over $2K cash for 3 beds and 10 hours local moving! They sent unprofessional and none efficient movers! They totally took over 2 hours breaks, plus playing my son's volleyball outside of my home during the working hours. Finally they did Not take this over 2-hour break out of my paymentaswhat they promised. I tried several times by phone and email for refunding the break time. No response! Tons of moving companies in the market, please avoiding this scam!

   Response from California Movers Local & Long Distance Company

   Hello Lynn! We are sad and sorry to know you are not satisfied with our service. Our manager is going to call you to discuss all the details. Yours Faithfully, California Moves.

9. T

   Todd S.

   Source: MoveAdvisor · Vallejo, CA to Rescue, CA

   6 Jul 20204-bedroom

   Truck too small & not enough bodies.

   We booked them to move our 3,200 sq ft 4-bedroom house. They said a 26' truck with 4 people would be fine..it wasn't fine. They showed up with only 3 people, and everything didn't fit. I had to rent a 10' u-haul on the day of, then another 26' u-haul the next day to finish the job.

   Response from California Movers Local & Long Distance Company

   Hello Todd. We are highly sorry you are not satisfied with our service. Our manager is going to call you to discuss the details. Yours Faithfully, California Moves.

10. J

    Julia C.

    Source: MoveAdvisor · Saratoga, CA to Sunnyvale, CA

    28 Nov 20191-bedroomPaid $800

    Stay away - company operating without a license.

    This company is operating without a license. The first time I used them was great, the second time I was scammed. The company tried to upcharge me (despite my all inclusive rate), they ruined property, and stole from me. When I contacted them they promised me a full refund then told me they never said they would refund me. They told me not to contact them again. When I reached out to the Attorney General, I was told that the company was operating without a license and that they would be investigated. I’ll never get my money back or my stolen belongings back (it’s not worth a lawyer or emotional stress after so much trauma/violation). My advice: find a company with a license, don’t believe the positive Facebook reviews. Their yelp was taken down (despite their claimed 5 star rating). So many red flags!

    Response from California Movers Local & Long Distance Company

    Hello Julia. We are sad you felt uncomfortable while moving with our team. Our manager will contact you to discuss everything personally. By the way, we would like to emphasize that our company is licensed, which can be checked pretty easily. We value our clients, their time, safety, and opinion, so we hope you will stop spreading false information. Yours Faithfully, California Moves.