Castle Express Moving

Reviews

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1. J

   Jodie H.

   Source: MoveAdvisor · Suffield, CT to Bloomfield, CT

   25 Oct 2019StudioPaid $410

   Highly Recommend !!

   I have used Castle Expressing Moving twice now, and they are FANTASTIC!! Staff are very professional, courteous, and concerned about safeguarding your possessions. I've never had anything damaged or broken. If they're going to be a little late, they notify you. Phone calls are returned quickly. They don't mind moving a piece furniture a few times within a room to get it right. The movers are upbeat, have a positive attitude, and hard working. One time, one of the moving staff got sick mid move. Within 20 minutes, Joe and a different crew came by to finish my move !! INCREDIBLE SERVICE. Prices are very reasonable. Don't make the mistake of going to a more expensive, national moving company. This is the only place to call for your move !! Jodie Hughes.

   Response from Castle Express Moving

   Dear Jodie Hughes, Thank you for sharing your fantastic experience with Castle Express Moving. We greatly appreciate your kind words and your high recommendation. It's heartening to hear that you've used our services twice and have consistently had professional, courteous, and safeguarding service. We take great pride in ensuring the safety of our customers' possessions and strive to maintain a high level of quality. Your description of our staff's positive attitude, hard work, and flexibility in getting things just right is truly appreciated. We're especially grateful that you highlighted the quick response and incredible service you received when one of our team members fell ill during your move. We understand the importance of reasonable pricing, and we're glad to have met your expectations in that regard. Your recommendation means the world to us, and we're here to assist you whenever you need our services in the future. Thank you for choosing Castle Express Moving, and we wish you all the best in your new location. Warm regards, Joseph Caronna Owner Castle Express Moving LLC

2. M

   Michele K.

   Source: MoveAdvisor · Suffield, CT

   24 Jun 20172-bedroomPaid $790

   Castle Express Moving.

   I highly recommend Castle Express. The whole experience from a quote with Joe to the actual move with Brendan, Brandon and Cain was flawless. We did a local move of furniture only, 2 bedrooms, a dining room, a living room, sun room and media room. Price quoted at 1,120.00. Everything was wrapped, disassembled and loaded with great care before lunch. After lunch, it was time to unload and reassemble. Again, flawless. At the end of the move, we even asked them to move the biggest piece (of course) from one wall to another. They didn't even hesitate. Actual price 790.00! They are all young men, but work professionally and with honesty and integrity in a way beyond their years. You are in good hands and don't need to stress about anything. I would hire them again in a heartbeat.

   Response from Castle Express Moving

   Dear Michele Kubetin, Thank you for sharing your exceptional experience with Castle Express Moving. We greatly appreciate your kind words and your high recommendation. It's wonderful to hear that your entire experience, from the initial quote with Joe to the move with Brendan, Brandon, and Cain, was flawless. Your detailed description of the care taken during the move, including wrapping, disassembly, and loading, reflects our commitment to providing top-notch service. We're proud of our young and professional team members who conduct themselves with honesty and integrity beyond their years. Knowing that you felt in good hands and stress-free during the move brings us great satisfaction. Your willingness to hire us again in a heartbeat means a lot to us. Should you ever need our services in the future or have any questions, please feel free to reach out. Thank you for choosing Castle Express Moving, and we wish you all the best in your new home. Warm regards, Joseph Caronna Owner Castle Express Moving LLC

3. K

   Kathy G.

   Source: MoveAdvisor

   4 Nov 2014Paid $250

   Excellent Company.

   Joe and Matt, very pleasant young men, arrived on time and got right to work. They looked over the area before starting to decide the best plan of action and got the truck loaded in no time. They took great care to make sure everything was protected during the move and everything arrived in the same condition as it left which was no easy task given the twists and turns my stairway has.  I would highly recommend Castle Express Moving for any kind of move big or small. Make sure you have a bag of candy corn for Joe.

   Response from Castle Express Moving

   ar Kathy Guzzo, Thank you so much for taking the time to leave such a positive review for Castle Express Moving. We greatly appreciate your kind words and are delighted to hear about your excellent experience with our services. We're pleased to hear that Joe and Matt, our dedicated team members, arrived on time and efficiently managed your move. Their careful planning and attention to detail are qualities we highly value in our team. We understand that navigating stairways can be challenging, and we're glad to hear that everything arrived in the same condition as it left. Your satisfaction is our priority, and we're thrilled to have met your expectations. We truly appreciate your recommendation and thank you for choosing Castle Express Moving. If you ever require our services again or have any questions, please don't hesitate to reach out. And thank you for the tip about the candy corn for Joe – we'll make sure he gets his sweet treat! Warm regards, Joseph Caronna Owner Castle Express Moving LLC

4. M

   Marjorie S.

   Source: MoveAdvisor

   26 Sep 2014Paid $300

   Our Local Move.

   We had a short distance, light move, but wanted a professional mover for the larger furniture pieces. Castle Express did exactly as promised, and actually got the move completed in less time than quoted, and saved us $50. Everyone was very professional and courteous. It was especially comforting to have a local moving company. I knew the owner, and that was also helpful in communication. We would use them again. Thanks Joe and crew. Marjorie .

   Response from Castle Express Moving

   Dear Marjorie, Thank you for sharing your positive experience with Castle Express Moving. We are delighted to hear that we were able to meet your expectations during your local move. We appreciate your recognition of our professionalism and courtesy, and we're pleased to have completed the move in less time than quoted, saving you money. It's reassuring to know that our local presence and your familiarity with the owner, Joe, added to your comfort and ease of communication. We're honored by your willingness to choose us again for your moving needs, and we look forward to assisting you whenever you require our services in the future. Thank you for trusting Castle Express Moving, and we wish you all the best. Warm regards, Joseph Caronna Owner Castle Express Moving LLC

5. M

   Marlene G.

   Source: MoveAdvisor · Colchester, CT

   26 Apr 20212-bedroomPaid $1,900

   one of the worst moving company

   This company moved me and despite purchasing full insurance coverage I have not receive compensation to the damages done to my furniture. the moving coordinator Joe corona is very ignorant, unprofessional and racist. If my skin color was white this would have been handled much differently. My emails and phone calls gets no reply. My furniture are Drexel heritage and he wants to pay me $300 for all damages done when the estimate I received is $2180 plus $372 for the company coming out to conduct an assessment. The movers do not pad the furniture prior to moving them. The padding is only done on the truck. I have contacted channel 3 on your side to expose this company, the better business bureau and I am filing a lawsuit against them. Joe argued with me on the phone and Hung up the call. When I informed him that I will get my money from the company he asked if I was threatening him. I informed him that I do not do threats I only make promises. When I get finish with my case they will have no choice but to fire the unprofessional bastard

   Response from Castle Express Moving

   Dear Marlene, We appreciate your feedback and are sorry to hear about your negative experience. We apologize for any inconvenience you've faced and understand your frustration. Regarding your insurance claim, we are committed to resolving it fairly and promptly. We will ensure a comprehensive evaluation of the damages and will work to address your concerns. We take allegations of unprofessional behavior seriously and will investigate thoroughly. We respect your intent to seek resolution through legal channels. We appreciate your feedback, and we aim to improve our services continually. Sincerely, Joseph Caronna Owner Castle Express Moving LLC