Georgetown Moving and Storage Co.

Reviews

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1. R

   Rhonda A.

   Source: MoveAdvisor · Fairfax, VA to Woodbridge, VA

   16 Apr 2022Office movePaid $1,200

   Beware Beware Beware

   I had to take this organization to court, which was the only way to get to the owner. We came to an agreement during mediation. Otherwise, they would had swindled me out of whole lot of money.

2. K

   Kiyah T.

   Source: MoveAdvisor · Waldorf, MD

   1 Mar 20224-bedroomPaid $4,971

   DO NOT HIRE THIS COMPANY

   DO NOT HIRE THIS COMPANY!! They sent movers to move my belongings. One of the guys it was their first day on the job. This resulted in my desk with the glass center shattered to pieces, they put a gouge in my hardwood floor because items weren't wrapped appropriately. Wait, that's not it..... bent the back wheel on my bike, and scratched my freezer. Left my husbands weight bench pieces unattached and broke a piece off of my guest bed post. I had to call the company twice to complain about one worker on the job but not working. He was swiveling in my office chair and on periodically on the phone. The company sent 2 additional workers but for any 3 hours to complete the job. The sales manager, Ashley was supposed to credit me for the hours the non-worker was there which totaled 6 hours and they were supposed to only charge me $30 per hour for 1 additional worker. I haven't received the credit yet. She's been ducking my husbands phone calls and not calling back promptly. We have had to call her to reach her. POOR CUSTOMER SERVICE FROM HER AND SHE HAD NO INTEREST ON MAKING THIS RIGHT. It's a shame because we've used this company before and they were amazing. I thought I had found a reliable company but this last experience was horrific.

3. N

   Natasha K.

   Source: MoveAdvisor · New York, NY

   18 May 20212-bedroomPaid $2,500

   Thousands of dollars of damage

   Absolutely appalling and horrific service. The movers broke multiple pieces of furniture and tried to hide it from us (see the photo of my dresser with the leg taped back on). Nearly every box contained broken items - many of which cannot be replaced or claimed under insurance. My bike was dropped twice when being unloaded from the truck, bottles were packed upside down and spilled destroying other items, art wasn’t wrapped and was packed in a suitcase and all of my plants were smushed and killed. And the movers were late. When I attempted to raise these issues with the company, they did not return any of my phone calls and were generally unresponsive and unhelpful by email. Do not hire Georgetown Moving and Storage

4. B

   Bc L.

   Source: MoveAdvisor · Woodbridge, VA

   13 Jul 2018StudioPaid $700

   Poor Moving Experience.

   Worst move experience I've encountered in 30 years of military moving. Truck showed up three hours late, driver never called and I had to call twice to get a status. Since this was a small move they charge by the hour. Crew was nice but let me just say there was no rush to get the job done quickly on their part, what should have been completed in two hours took three. If I wouldn't of been watching them the entire time they would have probably taken four hours. The same day I spoke with Ashley and expressed my disappointment with the whole move experience and I was told they were to call me back - they never did and I had to call them to follow-up. Ultimately they gave me a $35 credit for my inconvenience. This definitely is not a moving company I would recommend.

5. K

   Kym

   Source: MoveAdvisor

   7 Sep 20172-bedroomPaid $4,200

   Do not book this company if you want a professional experience.

   DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. Pay the money and use a professional company that you can trust. I have moved countries 5 times for my work, as well as had to do interstate moves on a number of occasions and never in my life have I had such a terrible experience - both with the move itself and with customer service. Seriously, the customer service is atrocious. They DO NOT CARE about customer satisfaction or honesty. In addition to doing a poor estimate (that did not respond to my request) and failing to correct it even when I called them, this moving company LEFT a number of large items that I had requested they move behind!! Just randomly, for no apparent reason. Some of those things I had to throw away, and to move the others I had to go and rent a larger car (thankfully this was only an interstate move!). I emailed 3 times to try to get a resolution on this and did NOT GET ONE REPLY. Even when I was speaking to them later, they did not apologise and did not even acknowledge that they had done anything wrong. Overall, once they have booked the business, the staff are rude and frankly, I felt they were dishonest. Their quote did not match what I was charged (even when I queried it). They quoted for a 'partial pack' and then billed me by the hour - which if I had known they were going to do, I would have pushed the movers to go quicker (as they were really slow!). When they went to charge my credit card upon delivery, since the were charge was $1300 higher than quoted, they triggered a fraud alert on my credit card and instead of speaking to me or calling to find out why, the office ordered the delivery staff to STOP working. Finally, the movers damaged irreplaceable parts of my couch and broke the casing on a $1000 speaker. I urge you, use someone else.