Intraglobe

Reviews

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1. J

   Jocelyne S.

   Source: MoveAdvisor · Rimouski, QC

   17 Feb 20251-bedroomPaid C$5,000

   My move to Malaysia from Quebec

   The price I was quote was much lower than expected, I kept on adding n removing items And in the process, help was always available. My belongings were packed and handled carefully, my questions and preoccupations were dealt with rapidly, the whole process for this move of mine in Malaysia was stress free. My things came to destination in the given time and in perfect condition. Nothing missing and nothing broken. Thank you so much for the great service.

2. S

   Shrisha M.

   Source: MoveAdvisor · Montreal, QC to Toulouse

   21 Oct 2024Partial movePaid C$4,300

   Good experience for a first long-distance move

   Overall, I had a good experience with IntraGlobe and IMS Moving Network for a move from Canada to Europe. I selected the options of bringing my packed belongings to the Montreal facility, for the company to deliver the shipment at my new address at destination, and to handle customs procedures at both ends. Since I had never shipped my personal belongings in this way before, the agents who worked on my file were knowledgeable, professional, and helpful with the paperwork, and the process was smooth afterwards. I greatly appreciate the care put by the staff at the facility in Montreal during "palettisation" to minimise damage during transport, and to facilitate my shipment's passage through customs. I had already numbered each box/package and had a detailed record of their content; bringing this information with me on the drop-off day definitely helped with this step. I was given an estimate of how long shipping and customs clearance would be, but was immediately notified when the shipment was ready to be delivered at my new address. All my belongings were intact. I did not take the insurance coverage as I did not ship anything of great value or that was irreplaceable. I also did not bring any furniture during this move. However, I had packed all relatively fragile items carefully and in a sensible manner for my own peace of mind. In general, I am glad and relieved the whole process went well for me; I had not done a move of this scale before, and had to make an informed decision based on online reviews and after contacting several companies. The only advice I would give would be to properly estimate the volume of your shipment prior to finalising the contract, as I had largely overestimated mine and the price cannot be adjusted after.

   Response from Intraglobe

   Hello Shrisha, Thank you so much for your detailed and positive feedback regarding your experience with IntraGlobe for your move from Canada to Europe. We are delighted to hear that the process went smoothly and that you appreciated the care our team took, especially during the palletization of your belongings. Your recommendation means a lot to us. We also take note of your advice on carefully estimating the shipment volume before finalizing the contract. We're always looking to improve our services, and your comments help us better inform our future customers. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We wish you a wonderful settling-in process in Europe, and thank you once again for trusting us with your move.

3. S

   Steve P.

   Source: MoveAdvisor · Maple Ridge, BC to Phuket

   29 Sep 2024Partial movePaid C$5,800

   Relocation move

   So, I already had relocated to Asia, I had gotten rid of a lot of things, but, I still had a lot of things I wanted with me in my new life. So I did bite the bullet and tried to find a moving company that suited my needs. I picked Intraglobe, I liked the door to door service, kinda traditional moving style. It feels like all moving companies have their fair share of bad reviews in general, so it’s not an easy choice. Anyway, from start to end all went well, from picking at my friends house where I had been storing my belongings to storing in their warehouse (so my stuff would arrive not too early) packing, shipping, clearing customs (that was a bit worrisome as the country I live in has difficult customs clearance procedure but all went like a charm) and finally delivery to my home (new home) Communication was good and all was pretty simple. I had chosen door to door service and I am glad I did, I didn’t really have to do anything except make a list of what I was shipping and cross my fingers for all to go well. Glad it did. I know many people had bad experiences with shipping companies, I personally know of some from friends who had difficulties. I think its a good idea to take insurance if you are shipping valuable things (I didn’t, although my items were valuable, they were not replaceable so insurance would not have worked or helped in my case) I think you also have to be realistic, a lot can happen when you ship from one corner of the world to another one. Be specific, if something is fragile, indicate it, maybe pack that item yourself, if you decide to pack yourself, dont mix light and heavy things together, maybe better leave it to the pros, dont ship stuff you can easily replace in your new location, that will only inflate your final bill,. Realize that once your stuff is packed, and crated if needed or put on a palette, the volume to ship is going to increase. More volume, more cost. All this might be self evident to some but reading some of the reviews I read from various companies, it is not self evident to some, more than some… But, if you have your things in order, organized, a list of what you ship, a window of when you can expect to receive things (mine arrived later than they were supposed to) but I was told that the date of arrival might change. I was okay with that. (I think that has to do with wether you ship a full container or not, I was not) On the other hand, I could not receive my things too early because I was visiting family in another country. That was clearly specified and respected. Anyway, this company did well for me. I still have some more items to ship and I will use this company again. (I wanted to see how this shipment would go first with customs here) Well, enough said, I hope this helps some people to make their decisions, or maybe better understand what they need.

   Response from Intraglobe

   Hello Steve, Thank you very much for your honest and detailed feedback, as well as your valuable advice! This will certainly help future customers make an informed decision. We truly appreciate you taking the time to share your experience with us. We’re thrilled to hear that your move went smoothly from start to finish, despite the ship delays. We always strive to keep our customers informed in advance, and we’re glad that everything arrived in good condition and that the door-to-door service met your expectations. International moves can indeed be complex, and we’re proud to have been able to support you throughout the process, ensuring a smooth and seamless experience. We would be happy to assist you again with any future moves! Thank you again for your trust. Kind regards, The IntraGlobe Team

4. D

   Dominique D.

   Source: MoveAdvisor · Belleville, ON

   3 Apr 2023Partial movePaid C$10,000

   International move France to Canada

   From the initial contact with Yaelle Godot to the final contact with Phillipe Masabo, everything was done with extreme professionalism. My belongings in France were packed with care and proficiency. Once they arrived in Canada and passed customs, they were unpacked with the same efficient attention. Everyone I was in contact with was polite, courteous and friendly. Questions were answered in a timely manner and I am very happy with the service provided. I wouldn’t hesitate to use IMS/IntraGlobe again should the need arise.

5. A

   Alexindutch

   Source: MoveAdvisor · Gatineau, QC to Utrecht

   31 Mar 20231-bedroomPaid C$2,800

   Done and done!

   I received several estimates and contacted many for my overseas move. Intraglobe was one of the few companies that made it simple- not asking for complicated math and spreadsheets ages before the move, but they also provided rates which were well below some of the others I received. They went out of their way to book my pick up in a time that worked for me, since I was leaving the country in days. They arrived on time, they were clean, tidy, careful, and helpful. They provided copies of paperwork and tips on additional questions I may receive from customs. My email correspondence while the shipment was in process was quite clear and helpful. I did get a bit confused at one point but once both the shipping and receiving side responded it was clear- I have never moved overseas so of course it was new to me! They were patient and my shipment arrived and they charged only a few Euros to bring the shipment up to my apartment. What could have been a nightmare (from what I have read) was so clear and not that hard. They were amazing and I appreciated their work on all ends. Thank you so much! I really appreciated the care!

6. S

   Sandrine T.

   Source: MoveAdvisor · Montreal, QC to Lyon

   25 Jul 2022Partial movePaid C$1,900

   Montreal Lyon

   Honnêtement dès le premier appel le service a été parfait. La personne qui m'a fait la soumission était serviable et rapide, puis le service d'accompagnement pour les documents à faire super efficace, les personnes qui ont emballés nos affaires serviables et professionnels et le suivi de notre dossier jusqu'à l'arrivée de nos boites a été professionnel. Tou est arrivé en parfait état, même pas un verre de cassé et les délais et les prix ont été respectés.

7. S

   Solen P.

   Source: MoveAdvisor · Montreal, QC to Melbourne, VIC

   18 Jul 20222-bedroomPaid C$11,745

   Montreal - Melbourne

   Overall, it was a pleasant experience. My personal effects were packed on the 16th of December 2021. 3 or 4 guys, nice and polite, was there for 15 cube meters, it was well packed, and I globally didn't check their work because I was busy working on my laptop! It's not a surprise with the current worldwide context for Maritime transportation, the truck left Montreal only on the 9th of February 2022. My point of Contact in Montreal was Clemence Nougein and she was reactive to my messages (I decided at the last minute to go with IntraGlobe due to an important change of quote of my initial choice), helpful and transparent about the price and inclusions, like the preference to not include the destination broker cost to pay the actual cost instead a maximum price. The volume evaluation was perfect (it was a concern with other movers with over evaluation and minimum volume costing more). I have been in contact with the operations to follow the situation about boat availability and to know the vessel's name and itinerary (to be able to track online). In Australia, everything was managed by OSS World Wide Movers. There was some cost at the arrival, not a surprise for most of them, some unknown ones, but all cost was still in my budget estimation and still, the cheapest of all the quotes received. The final delivery was done on the 27th of May 2022 by 3 nice guys (2nd floor without elevator, this is one of the extras I had to pay). Yes, it was long, but I was prepared for it and some inspections by Australian authorities were mandatory adding delays due to a lack of staff. There were some damages, but nothing major and it was not valuable items. I can recall 2 items missing (one cheap Bluetooth speaker and good headphones), I don't know if one box is missing (but I can't recall more items missing and it's too small for a full box). They tried to check if there was a box with my name in their depot, but they found nothing. And unfortunately, the initial counting of boxes/items/furniture wasn't done properly in Montreal (undercounted). So, overall good service and communication, I am now well settled down!

8. P

   Pierre G.

   Source: MoveAdvisor · Montreal, QC to Veracruz

   6 Jun 20224+ bedroomPaid C$10,000

   Quebec - Mexico

   Great experience, smooth from the beginning to the end. Very good packaging, sustained the transport on the ship very well, nothing broken... friendly staff, nothing to complain about

9. A

   Adrien L.

   Source: MoveAdvisor · Sherbrooke, QC

   21 May 20222-bedroomPaid C$8,000

   Great moving company

   Hi moved from france to Quebec and it was perfect. The people came to package our stuff, very pro. Then good tracking and it arrived in time, with a delivery inside our new house. The price was awesome as well as the communication, I recommend!

10. Y

    Yannis M.

    Source: MoveAdvisor · Toronto, ON

    1 Feb 20221-bedroomPaid C$2,200

    Internation moving from Toronto

    Great experience. I used IntraGlobe in October-November 2021. They are very professional and they know all the required document and processes to follow international destinations. I had a tight schedule to meet and their partners were perfectly on time.