Key Moving and Storage

Reviews

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1. D

   Diana S.

   Source: MoveAdvisor

   10 Nov 2015Paid $1,600

   Key movers.

   The merchandise arrived damaged.Some items were missing ,while we got an item which did not belong to us.When wanted to see if the damage could be reduced from the charge we were told to file a complain,and at the same time they insisted we pay all cash. this was not our agreement. when we clarified that we did not agree to pay cash,the movers started to take the tv and furniture out of the apartment thretening us to take all away unless we payed cash first. The movers were rude,and very unprofessionals. I would never recommend them.

   Response from Key Moving and Storage

   We are sorry to hear about your recent experience. Our policy for deliveries from storage is to be paid in cash. We apologize for not making this clearer in advance. We had no intentions in having you as an unsatisfied customer.

2. A

   Arun B.

   Source: MoveAdvisor

   22 Aug 2015Paid $8,500

   Absolute thieves.

   They are a scam company - don't trust them at all. They will everything possible to increase your cubic foot in the truck to increase their price on the moving day, their personnel are unprofessional , will ask for inflated tips else threaten to damage your stuff, will complain all the time and for moving days and beyond don't expect any customer service. Their packing and moving quality is shoddy at best. People to watch out for are Sam and their sales guys including Bobby Tebele. I made it a mission to protect people from these horrible company since I have moved with this company cross country from NJ to CA.

   Response from Key Moving and Storage

   We are sorry to hear about your recent experience with us. Even though we don't agree to all the points you made in your remarks, we have made some changes in how our lines of communications with our customers is operated. We are sorry for your experience.

3. W

   William

   Source: MoveAdvisor

   1 Mar 2015Paid $2,000

   Thieves.

   Job # 106262 They packed my house for move across the country. I tipped the movers very well. The driver arrived at my new house by himself. I had to unload all the furniture with the driver as he had no help. Couch, bedroom set, mattresses, etc. I noticed my snowmobile bag was missing that included all my very expensive gear like helmet, boots, bib, jacket, undergarments, gloves etc.valued at least $3000. The bag was marked on moving checklist as making its way on the truck at original location except it never got to my new residence. After months of contacting key moving they offered me $135 in return. Stay far away from this company As their insurance is non existent and the owner will not help you when robbed of your belongings.

   Response from Key Moving and Storage

   We are sorry to hear about your recent experience with us.

4. J

   Jules

   Source: MoveAdvisor

   21 Jun 2011Paid $1,200

   Very unhappy.

   While they seemed good at first, courteous, responsive, gave me an excellent quote and had an excellent rating on BBB.com - I completely regret signing a contract with them. I signed with them months in advance only to find 4 days before I was set to move that they would not move me since I was not a large move (not worth their time), they decided that they couldn't find anyone to move me. I was doing a long distance move and luckily, had given myself enough time in between actually packing up my things into a van and flying to my new home. At least they were nice enough to call me 4 days before to let me know to research other movers. I wished that they'd told me sooner since I already told a lot of the movers I'd contacted previously that I'd already found someone to move me. Don't bother with this company if you're a "small move" because they'll conveniently find a way to encourage you to find someone else if they decide that you're not worth it.

   Response from Key Moving and Storage

   We are sorry about your experience with us. Even though we disagree with your comment about you being a "small move" and " not worth our time" we could have done better in updating you in advance or even during the reservation process. We apologize for this.

5. S

   Sean C.

   Source: MoveAdvisor

   28 Apr 2011Paid $1,600

   Key should be avoided.

   These guys refused to take apart furniture as promised and were abusive to my belongings in front of me. They were rude to the point of being openly insulting and aggressively insisted that I tip them. They also stole of all things a towel from my former home, making it rather difficult to shower once I was done packing. Key Moving shouldn't be in business.