Last Mile Moving Solutions

Reviews

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1. S

   Susan

   Source: MoveAdvisor

   13 Jul 2015Paid $2,750

   Moving Household Goods.

   Beware!!  Beware!!  The owner, Jeff Annett is not what he says he is!  They stole from mel!!  They will damage your things beyond repair and not replace them!  The owner will tell you that he has insurance but will not return calls or replace items that he and his crew destroy after your move!!  Jeff will promise a low bid and then overcharge you all due to his own incompetence!!  They will make any move into the most stressful time you have ever spent with any mover..this is what they have done to me and my family and I have seen other reviews that state the same things.  They literally stole from my garage and completely tore off and broke a side panel of one of my couches and tried to hide it by taping it!!  They maliciously took the hardware needed to put together for my son's bunk beds and other items needed to be able to use furniture beds, etc. and won't return them or my calls begging to get the hardware back!!  Jeff was late both days of the move causing his men to sit around and wait for him and also crippling our ability to get another truck to move some excess items.  Then he wanted to charge for all that time and the effort needed to work around the issues that came up because he was late.  When I refused he and his men became surly, rough with my items and would not reassemble items they had taken apart to move. Jeff the owner was such a [EDIT]!  He spent hours complaining, would not listen to any direction - went on and on about his "recent divorce"!  Just made you want to run screaming from the building!! (and then knowing you would have to pay him for all of the stress, broken items - jiminey) The move was a complete disaster!  Now my daughter is in tears over her items that they broke.  :(  If you choose to use them - don't say you weren't warned!!

2. M

   Melissa

   Source: MoveAdvisor

   24 Dec 2013Paid $900

   Take your money elsewhere.

   Steer clear of this company. We set up our move over two weeks in advance, communicated with Jeff about the items we needed moved and the three locations we were moving from. Agreed to the prices on the website and thought we were good to go –NOPE. Morning of the move, the guys show up, 4 not 3, like we planned and gave us a totally different price scheme. They said if we didn’t agree to the new pricing they would just leave, leaving us high and dry without movers on our moving day. We didn’t have any other choice but to agree. Tried calling Jeff all day with no answer, no calls back. The moving guys had no idea we were moving two apts and one storage unit into a house so they were pissed because they were told just one apt. We had also arranged for our 1,000 lb. gun safe to be moved that day, Jeff assured us it would be no problem –NOPE the guys didn’t have the equipment to move it that day. Had to take off two hours from work Monday for the moving guys to come back to move the safe. STILL have yet to hear back from Jeff, avoid this company! On a positive note, the guys that actually did all the heavy lifting were efficient and did the job well, I feel sorry for them having to work for such a poor business owner.  .

3. T

   Tony M.

   Source: MoveAdvisor

   12 Sep 2012Paid $833

   Honoring terms of contract and damage and pricing.

   After reviewing several companies I selected Last Mile moving because the company projected the right credentials to me at a great price. We used then on September 3rd, 2012.  I feel now that my only benefit was a great price as they did not honor the terms of the agreement and have not returned phone calls. The terms of the contract included moving everything I wanted moved from my previous residence.  Once I left the premises to be at the new home for a delivery from another company, they packed up and shut the truck telling my wife they were done.  There was a TON of things left behind.  It took my wife and I several more trips loading our own vehicles to get it done. Also, the terms of the contract were to break down and re-set up all furniture.  This also did not happen.  The men just DUMPED everything they could into the garage and did not set up part of our bedroom set.  They did not even tell anyone where the hardware was for it.  The crew also broke my office chair, which was quite expensive and completely shredded my King size mattress. The crew showed up on time, but they all were wearing clothes with the logos of different moving companies therefore making me wonder what company they actually work for. As far as damages go what upsets me is that Jeff, who seems like a boss or owner of the company never returned my phone calls about the situation and the crew pledged to bring me a new or replacement office chair and as expected, has never come back. Lastly, they said they could not move a particular piece of furniture into the basement.  They said it would not fit.  In this case, we changed our furniture order and plans for furniture in the new home.  The furniture company came by and had no problem moving the piece in question down into the basement prompting us to once again change our furniture order back to the original plan.  I know that part is confusing, but they are the movers, I expected more from "the professionals". They did discount me by two hours at $119.00 per hour but now I am out of pocket much much more to replace a King mattress and an office chair.  No call back from Jeff, the owner??  Unacceptable.  If you are looking for rock bottom pricing, maybe a good choice, but it could cost you more in damages.