Milestone Relocation Solutions

Reviews

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1. B

   Brewster P.

   Source: MoveAdvisor · Durham, NC

   5 Feb 20243-bedroomPaid $579

   Great move!

   The movers were very professional and stayed on task.They showed up on time. They were polite and courteous. I will recommend them to my family and friends. I will definitely use this company for any future moves!

2. S

   Stacey R.

   Source: MoveAdvisor · Charlotte, NC

   26 Jan 20231-bedroomPaid $350

   Moving Experts

   They were quick and efficient. I called them on a short notice and was fast to reply. Jordan and his crew showed up and did a phenomenal job. I will call them first when I move again

3. B

   Bruce D.

   Source: MoveAdvisor · Youngsville, NC to Greensboro, NC

   25 Oct 20221-bedroomPaid $1,544

   Caution!

   Let me start off by saying that I have confirmed that Milestone Relocation Services outsources to any mover that is available. As a company, they do not provide a solid reputation and will not respond back, when really needed. As with other customers, the movers were late and only showed up with 2 rather that 3 movers. In order to save money on the move, I offered to help. Keep in mind that all the furniture was broken down and boxes were stacked near the from door. Even thought the movers were late, they were professional, and exhausted, but kept moving and moved my belongs 2 hours away. I helped unload the truck, had I not, the cost would have went beyond the $1544 and the original estimate was $944. I need to add that I was informed a few days befor the move, an additonal $118.00 to the original quote. How does on say no at the last minute? Find another moving company and avoid the anxiexty and exhaustion. I texted Richard about the situation and never heard back. Do yourself a favor, pay a little more and find a reputable company for moving.

4. K

   Kamal B.

   Source: MoveAdvisor · Apex, NC to Cary, NC

   9 Dec 20221-bedroomPaid $380

   Milestone Relocation are scumbags

   Had scheduled a move and they canceled last minute on me. Professional liars and frauds. Stay far away.

5. T

   Tiffany A.

   Source: MoveAdvisor · Raleigh, NC to Winston Salem, NC

   31 Jul 20223-bedroomPaid $1,700

   No Show

   My husband and I hired Milestone for the third time and were promised an arrival time of 9-11 am. By noon, we had called and texted several times with no response. By 4 pm, we were scrambling to locate our own Uhaul truck to load and move ourselves at the last minute. It has been a week since our move and we have heard nothing from anyone about why this happened, despite leaving numerous voice and text messages on every number we had. Beyond unprofessional, this was simply rude and disrespectful.

6. W

   William W.

   Source: MoveAdvisor · Tucker, GA to Stone Mountain, GA

   25 Sep 20213-bedroomPaid $350

   Terrible Movers, Damaged Belongings, DUI DRIVERS!

   MILESTONE RELOCATION is a terrible company. They sent 2 guys who smelled of Marijuana upon entry and they didn't cover or wrap ANY of my belongings as promised in the move. The movers took a Marijuana smoke break in the moving truck before moving my stuff to the new address and upon carrying my furniture in they damaged my sofa and ripped my laundry room door off the hinges where it has to now be replaced. Richard was my contact at Milestone. I filed a claim and 3 months after my move I've received nothing for $400 in damages. Ashley handles claims and she is completely useless and worthless as a representative of Milestone. STAY AWAY FROM THIS COMPANY. WARN EVERYONE YOU KNOW!!

7. L

   Lindsay M.

   Source: MoveAdvisor · Charlotte, NC

   4 Aug 2021Partial movePaid $430

   THE WORST PROFESSIONAL SERVICES EXPERIENCE I HAVE EVER HAD!

   I reserved milestone relocations in Charlotte, NC over a month and a half before my move dateI was moving from a house to an apartment 1.5 miles away. All communication up to the day of the move was fine. I was assigned a moving coordinator (Richard Gordon) who set up the move, helped me reserve a time and took inventory of all the items I needed moved (note: it was 2 bedroom sets and a couch, so not much at all). The movers were to arrive between 9-10 AM, but never showed up. I contacted Richard, who put me in touch with Yonathan, the head of my moving team. Yonathan told me they had tried to contact me the day before but got a busy tone, so because they did not get in touch with me, it was protocol to not show up as sometimes people cancel and the office does not let the movers know?!?!? I had no missed calls, no text messages and no emails from the company. He said they were in the middle of another move and would be there afterwards. I had to contact him 2 more times before he told me around 11:30 AM that they would be there between 2-3 PM because they were waiting on their 3rd man (the original quote was for 3 men, so they knew the entire time they would need 3 people). This would now have them arriving 4+ hours AFTER the original booking!! I explained to both Yonathan and Richard that this would not work as I had move out cleaners scheduled to arrive at 2 PM. They assured me they would do what they could to get there ASAP and let me know they would contact me with an updated ETA. This is where it goes from bad to worse - starting around 12:30 PM, both Richard and Yonathan straight ghosted me. They stopped responding to all texts, calls, voicemails and emails. I ended up having to rent a UHaul at the last minute and move myself. Words can't really express how unprofessional, ridiculous, infuriating and inconvenient this experience was. I have no idea how they are still in business.

8. L

   Liz F.

   Source: MoveAdvisor

   20 Jul 20211-bedroomPaid $310

   No call, No show on moving day

   Very disappointed, this company was my go to, I do not like writing negative reviews. I have used them 2 years in a row and recently hiredd them to complete 2 moves. Well the subcontractor "Tee Movers" showe up late for first part of move, and for the second a no show said it was raining. Called this comany spoke to my agent, said he woud see what's going on an maybe dispatch new crew, no callback, no email, no text, no rescheduling. Ironically I noticed I was forwarded to voicemail twice. I literally gave them a raving review recently on google then this happens. Very unprofessional, had to hire a same day moving company.

9. L

   Linda S.

   Source: MoveAdvisor · Blue Ridge, GA to Marietta, GA

   14 Jul 20212-bedroomPaid $2,000

   Mirror

   3 days later (my move was for July -12). I’m still waiting on a mirror delivery! Do NOT use these guys!!! Linda Scott

10. A

    Andrew L.

    Source: MoveAdvisor · Raleigh, NC to Wake Forest, NC

    24 May 20213-bedroomPaid $618

    Too Small of a Truck for the Job

    We were moving out of a 3 bed 2.5 bath house with a garage and requested a 26 foot truck. We have moved a few times this past year and knew we would need a truck of this size to move everything (since we had this size truck when we moved to NC and had bought furniture once we were down here). We made sure to have all of our furniture wrapped, boxes all taped up and labeled with the room they were to go to and whether or not they were fragile in order to ensure a smooth and clear move. The morning of the move 3/18/21 I was notified the movers would be an hour late which added even more stress as we made sure to be ready for the movers on time and also had planned our day accordingly (as my wife had taken time off for the move but had to return to work later). When they showed up they arrived with a 15 foot truck which was not the appropriate size for the size house we were moving out of --I discussed with them that we would require a 26 foot truck. They continued to ask us what needed to be moved to the new house—we let them know EVERYTHING had to go (with the exception of the living room furniture—couch, coffee table, entertainment system stand and end table)—otherwise all of our other belongings needed to go with us since we were moving out. They continued to ask us to prioritize what needed to go because it would not all fit—this is not appropriate as we are hiring a moving company to move all of our items (with the exception of the above living room furniture—we should not have to prioritize because they brought an inappropriately sized truck). They also refused to move two cat scratching posts/trees because one of the movers was allergic—however these were vacuumed/cleaned off and the mover had no issue moving any other item (that is in the same household or where the cats had been). The other mover could move it as he was not allergic—but chose not to. Neither mover had any issue handling other furniture/belongings all of which had been around the two cats--and they had masks on for covid purposes (but this would also help prevent inhaling potential allergens). They ended up filling the truck and leaving multiple furniture items and boxes/bins. They brought everything to the new house and I had to request they return to the old house after to complete the job--thereby costing me a significant amount more because they did not plan appropriately for the size house we were moving out of. We discussed this at the beginning that we would need a larger truck and they said "based on your itinerary we fit everything," which was not true. They went back to the old house to get some of the remaining items, but knowing that we were still on the clock, I rushed through everything and some items were still left behind. I was so mad that I was going to be charged for an additional hour because they failed to bring the right truck. Back at the new home, they also did NOT put the items in the rooms that they were labeled. They left the majority of items in the garage and first floor office (first room when you walk in the house). This was also NOT appropriate as they left multiple heavy boxes for my wife and I to haul to the second floor on our own. We are not only disappointed but are also unsatisfied with the lack of service that was provided as this is not good business practice. We did not receive the service we paid for and I hope we can come to a resolution. The movers did not bring the appropriate size truck costing us a lot more money, time and frustration. They did NOT handle items with care (that were marked fragile), they did NOT move all the items in the house (even after making a second trip costing us more money--and then requiring us to continue to bring our things throughout the week and then have to hire another moving company to complete moving items since we can not fit these items in our cars). They did not place the items anywhere near the requested locations (as all of the boxes and bins were clearly labeled. This became a much more expensive endeavor and cost more money to move 30 minutes away than our move from NY less than a year ago. I originally sent my concerns to Jim--who we had booked the service through however I called yesterday as I had not received a response in days only to find out he is no longer with the company. Would not recommend this company to anyone.