ML Movers

Reviews

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1. J

   Jorel T.

   Source: MoveAdvisor · Menlo Park, CA

   1 Sep 20213-bedroomPaid $1,400

   Very Professional

   They moved us today and it was great. They worked hard, quickly and were very pleasant. They carried a lot of boxes down stairs and stayed cheerful through out the job. We don't intend to ever move again but if we were to move, we'd hire them again. Before the move, I found them very responsive to my questions, answered the phone promptly when I called. I think it's a good company. I really liked fact they charged an hourly rate, not based on weight of the contents.

2. C

   Charlie

   Source: MoveAdvisor

   19 Jul 2011Paid $2,800

   Good experiance moving.

   They moved my five bedroom house from Portola Valley to Los Altos Hills Ca. At first I was scared to have my stuff moved by strangers, but still looked for a moving company. I didn't know what to choose at first. So many different prices and many had good reviews. One company caught my eye it was Ml Movers they have more than 100 reviews most are 5 stars. I was like wow I have to choose them. I called Lina answer she was nice and respectful. She explained to me the hourly rate and flat rate. I asked which one do you recomened me she said "the flate rate because at first it looks expensive but you have to remember that in the hourly rate you pay for material, number of hours. After my move I add up the 15 hrs that the movers worked on my move and looked at how much material they had wasted. I saved atleast $1,000 on my move with the flate rate. I really recommened This company to everyone!

3. X

   Xavier

   Source: MoveAdvisor

   18 Jun 2011Paid $4,000

   Excellent Movers.

   I used ML MOVERS to move my 2 bedroom house and my car, from Palo Alto to Los Angeles. My experience was smooth, efficient and effective. They have a very high focus on customer satisfaction and work to build a persona relationship with you beforehand. Also like the fact that they clearly list their prices on their website. Moving is expensive and it's nice to be able to clearly budget what movers will cost when tallying all move expenses. By far the best moving experience in my life. If I move again, I'm definitely using ML--they exceeded my already high expectations.

4. K

   Katrina O.

   Source: MoveAdvisor

   30 Dec 2011Paid $631

   Overcharged and not reimbursed.

   So disappointed. The movers themselves were so-so. My main issue is that after notifying the main office of my concerns the customer service was terrible and I was not compensated for the inaccurate charges. A word to the wise -- their flat rate option may be the better choice if you must go with this company. For the hourly Mon-Thurs rate, it is $89, plus $30 per roll of plastic plus I think $3 per roll of tape. They use their tape, plastic, and time liberally, as it's all on your dime, or Benjamin. I have used professional movers on at least four other occasions. I have always been amazed at the speed to which most movers operate, despite being paid by the hour. (See my review of Corrib Movers) These movers were very different. They were unusually slow throughout the process. Scheduled for 8am, they arrived at 8:30am. Not a problem, except that they billed me as though they arrived at 8am, so I paid an extra $45. Ultimately they took 6 hours to do what the last movers took four hours to do. When the movers arrived they forgot the metal brackets that go inside the wardrobe boxes. Obviously that is an essential part of the wardrobe box. After debating for awhile what they should do they decided to break off pieces of nearby tree limbs to serve as a substitute. They then wrapped the tree limbs several times in the plastic covering and used ample tape to secure it. In all honesty -- this was a creative solution that worked quite well. If only I wasn't charged for their time and their supplies to make that happen. When it came time for the "bill" at the end of the unloading, the lead guy had scribbled down the numbers on the back of a piece of torn cardboard box. I did not receive any sort of printed or official bill. I was concerned and expressed surprise at the price, but figured I would/should address my concerns to the main office. I called the main office today. I spoke with Elias the office manager. I was completely shocked by the terrible customer service. Initially he said because I did not document my concerns on a piece of paper the movers had me sign the insurance would not cover any losses that were now claimed. Eventually I got a copy of this form -- the form clearly states to declare Damages, and, if everything went well, to give my feedback. The bottom of the form says if there are any questions or concerns to contact the main office. That is exactly what I did. Then I was told that it was strange that I waited ten days to contact the office. (Not unusual to me for any move, let alone a move the week before Christmas) Overall -- I was charged for 30 minutes of service that never happened, I was charged the hourly rate while the workers tried to figure out how to fix their mistake with the wardrobe boxes, I was charged for the supplies for them to wrap the tree limbs they used. I suppose I could get over the disappointment of it taking six hours to do what the last movers did in 4 hours, but I cannot accept the fact that I was charged for work that was not done and was charged for work they did while fixing and dealing with their own mistake. Elias the office manager then assured me there was no one else I could speak to, that he was the office manager. He offered me $50 in a check and told me the employees would likely be terminated. (I don't want them to get fired, I can understand their mistakes, I simply want the company to NOT charge me for their own mistakes.) After they finally sent me an invoice (today, after I called) I replied with an email expressing my concerns about my move. Elias called me back and said he did not understand the point of my email and that the funny part was that I had said $50 was better then nothing, and now I was seemingly asking for more, which he didn't understand. He then, again, chastised me for not documenting on this form my concerns, and for waiting 10 days to call to complain about it. My lesson learned -- never hire ML movers again.

   Response from ML Movers

   We moved this client's 1 bedroom apartment from Sunnyvale CA; to Fremont CA we started the job at 8:00 am and finished the job at 2:00 pm. We are human beings that of course we do make mistakes, in this case our movers happened to forget the handles for the wardrobe boxes. After each one of our jobs are completed we call our clients to make sure they were satisfied with the services, this particular client whom did not answer; we were unable to find out the problem until 10 days after the incident, we try to compromise with her and give her a reimbursement of $50. We cannot accommodate to what she wants just because she is saying that the other moving company did the job for only 4 hours for us to charge her the same amount. We understand that every moving company works differently. When every client makes a reservation with us, we send them out the confirmation for them to read carefully and make sure that they understand the terms and conditions of the agreement. The day of the move, our movers ALWAYS are sure that they take a copy of the agreement so that the client signs it before and after the job is completed. In the HOURLY RATE we are unable to give the client a formal invoice because we do not know the clients total. When the movers are back from doing the job we send out the invoice through via email.