Rio Moving

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1. J

   John A.

   Source: MoveAdvisor · Atlanta, GA

   12 Feb 20251-bedroomPaid $1,500

   BEWARE OF UNETHICAL BUSINESS PRACTICES, OVERCHARGING & CARELESS HANDLI

   I feel compelled to share my experience with Rio Moving I had a while back since there appears to be numerous self-reviews inflating their rating across sites. This review includes Rio Moving's responses to this review as posted on Trustpilot, which is quick to take the side of their customers and remove unflattering ratings/reviews. TLDR; My experience with Rio Moving was nothing short of a nightmare. From their unprofessional and inefficient movers to the damage of my belongings, the exorbitant overcharging, and their unethical attempts to silence criticism, I strongly urge anyone considering Rio Moving to look elsewhere Rio Moving actively suppresses negative reviews, at least on Trustpilot, by making false claims, including baseless extortion accusations, to have them flagged and removed. This unethical practice should be a serious concern for potential customers. I made multiple attempts to post my review on Trustpilot, only to have it removed—something I’ve never experienced on other platforms. In their response, Rio Moving falsely claimed: |“This review is either an extortion attempt or was posted by a competitor to defame our company.”| However, just hours later, at 1:34 PM on February 12, I received a voicemail from Brad at Rio Moving *acknowledging* the move: |I'm calling "to discuss the avenues in regards to [my review] for one of the moves WE DID FOR YOU."| This DIRECTLY contradicts their initial denial and competitor defamation allegations exposing their attempt to discredit my review. I found their indiscriminate use of flagrant falsehoods to get my review removed loathsome, unethical and self-serving. THE ACTUAL MOVING EXPERIENCE: 1. Gwen and her 2-person team took excessive breaks - each member took over 10 smoke or other breaks - that significantly increased the cost as the service was billed hourly. 2. Their lack of focus and organization was staggering. At one point, they attempted to leave for the destination without fully packing the bathroom and kitchen cabinets. 3. My wife and I personally witnessed Rio Moving tossing boxes to one another, showing complete disregard for our belongings. 4. The final cost was well over $500 more than the original quote for a one-bedroom apartment. Gwen specifically demanded cash payment, and I was forced to pay the remainder via cash or Cash App/Zelle. ADDITIONAL FALSE ALLEGATIONS LEADING TO REMOVAL OF PRIOR HONEST REVIEWS 1. Rio Moving also attempted to discredit my review by stating that they *only* accept credit and debit card payments (I stated Gwen the lead mover demanded cash or Cash App/Zelle for far more than agreed). I possess an email from Rio Moving instructing me to make final payment using these dubious/no recourse methods. 2. Rio Moving claims in their TrustPilot reply, "Who is Gwen?? We do not have any employee with the name Gwen." Although Gwen may not be currently employed by Rio Moving, this doesn't mean she wasn't at time of the move. Also possible she was technically a "contractor," not an employee. Furthermore, I possess text conversations and phone logs proving Gwen's association with Rio Moving. Rio Moving’s mud-slinging and misinformation are transparent attempts to dodge accountability for their disastrous service. FINAL VERDICT: DO NOT HIRE RIO MOVING!! Given Rio Moving's misleading statements, untrustworthy business practices, and poor moving service, I strongly recommend against hiring Rio Moving. Rio Moving’s conduct is a disservice to their customers and a stain on the moving industry. Do not make the same mistake I did—choose a company that values honesty, professionalism, and accountability.