Silverback Moving

Reviews

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1. S

   Steve

   Source: MoveAdvisor

   21 Jun 2016Paid $79

   Damaged furniture and did not pay for it.

   This moving company damaged my furniture and knew the furniture was damaged, said they were going to pay for it and did not pay for it. Owner of moving company strings their customers along and not accountable. Avoid them. Not recommended.

2. P

   Peter S.

   Source: MoveAdvisor · Columbus, OH to Cleveland, OH

   27 Jun 20172-bedroomPaid $3,200

   AVOID - So much property damage.

   Silverback Moving did well over $10,000 in damage to our property, and has not responded to our claim of damages; screening phone calls and ignoring emails for 30+ days. Schea Van Lines managed our move from Columbus to Cleveland; however, Silverback Moving showed up to execute the move. During the move, the staff ran out of shrink wrap, and could only cover our furniture with blankets. They promised to fully wrap everything when it went into storage. This did not happen. Upon arrival to our new home, pieces came off the truck unwrapped, chipped, broken and damaged beyond repair. The boxes packed in the truck were dropped and handled in a less than professional manner; based on the significant dents, collapses and tears in the cardboard. This is beyond the damage consistent with normal handling. Upon opening the boxes, the damage to our property continued. The added pleasure has been the discovery of multiple cockroaches in our belongings. The worst personal violation was finding that our property had been rummaged through. We found items from latched bins scattered about the truck, purses and personal property turned inside out and searched and jewelry boxes had been ripped apart. The appearance of the truck, and the treatment of our property is nothing short of negligence. Since our move, we have filed a claim for damages with Silverback Moving, and the owner Cam Schea. To date, we have had no response from the company in any form. They have screened our calls and emails go unanswered. I have escalated this case with the Public Utilities Commission of Ohio and will pursue legal action if necessary.

3. S

   Shane H.

   Source: MoveAdvisor · Pataskala, OH to Newark, OH

   24 May 20173-bedroomPaid $83,500

   Ripoffs.

   Wouldn't let me give them no stars or I would have.. Gave a low ball price which then almost tripled.. Not only did they damage our stuff and a month later still haven't been compensated for it also had our check book stolen and drain our account.. Talked to much on their phones. CROOKS!! Wouldn't hire them to move a dog house.. Also wanted paid in full before they would finish unloading everything at new house..

4. S

   Steve

   Source: MoveAdvisor

   31 Jan 2017Paid $857

   Horrible Movers.

   This company broke many items including my 55" television. They parked on my front lawn and left foot and a half ruts 6 feet long. The owner refused any reimbursement. You don't have to believe me. However, check their rating with the Better Business Bureau (F) before you hire them.

5. B

   Bobbie

   Source: MoveAdvisor

   6 Jan 2017Paid $3,000

   Our Move.

   Movers are nice and pretty good with the care of furnishings when moved. Move was timely. However the Owner is unethical in his invoicing, as the invoice presented that gives a false impression of what is the real final cost. When the final invoice was presented with the amount due, I paid in full, however he made a unauthorized credit charge immediately following for another ~$700! He was unapologetic, arrogant and unprofessional in attempting to address this issue. I would not recommend Shea Moving at all as the pricing and invoicing is misleading and unethical.

6. S

   Shu

   Source: MoveAdvisor

   12 Jul 2016Paid $3,350

   Do not use this company.

   I got several estimates from different companies and this was in the average range, thought it is a company can use. The move estimated for one day between 1200 to 1700 and 8-12 hour So I was expect one day and in these range. But things go to different direction, the first day run 7 hours may be 1/3 moved and not night cloth box and needed thing goes to gather, and I have to pay 1100+ plus tip, I do not have sleeping and change cloth in new place but all mattresses moved, can no take shower, no towel find, and one bed missing part can not assembly. They demand the tip above certain amount or will not come next day, and next day no one come, I have to call to get someone come in the afternoon, second day run long hour till middle night and had problem can not delivery last load, and third day (my work day) had to wait truck coming with different crew. The manager ask to pay 1600+ for second day before my furniture can unload. That will start the clock for third day with unknown hours, estimate was 4.5 hours. That could put the total charge to 3200+. Do you expect the cost beyond estimated that much. And that is cash price. If you paid credit rad 5% more plus tip. Do you have cash on hand at that time double the max estimate? When I questioned the manager, how the cost be come that high. I need explaination, since I moved several year ago from this house ( just move back) by other company with extra sofa set for basement that I sold before this move, in one day one load. So I know it can be done in one day one load. Other company estimated Same. Now I am in the third day with delivery furniture unassembled, boxes all in one place unsorted. But I was asked to pay before they can unload. When my wife did not agree and asked me to get police to present, they drove away my furniture. Later texted me to their office to pay first. The latest text I got was they will starting charge me storage fee. They took my furniture without my agree and want to start charge storage fee. Do you want to use such company that would not give you a earnest estimate and keep adding price and if you want to question, they will take your furniture to force you pay in order to get your stuff?

7. E

   E P.

   Source: MoveAdvisor

   13 Feb 2016Paid $795

   Silverback moving and storage.

   They quote a price then add "hidden charges". Very unethical company..we asked twice about any extra charges but they totally lied and then claimed they had told us. Would suggest recording your conversation. Would NEVER use them again. Very disappointed. The guys who did the actual move were good but you will pay a lot more than you expected.

8. K

   Kristen

   Source: MoveAdvisor

   4 Jan 2016Paid $650

   Terrible Service.

   In December 2015, I contacted Schea Van Lines to get a quote to move a one-bedroom, 500 square foot apartment across town and they provided a good, competitive quote. Several other moving companies I looked into estimated a three hour move from approx. $450. Shea Van Lines quoted around $430 and three hours so I decided to go with them. On the day of the scheduled move, the two young men arrived just a few minutes late, but complaining of exhaustion and in need of a break before even starting. I let it go and decided to help them in anyway I could to move items from the apartment from the truck to make the process move faster. A friend of mine was over helping as well and it seemed as if we were moving items to the truck faster than the two "professionals." They were finally done..3 hours later, after taking numerous breaks and working at a tremendously slow rate. I was furious at the unprofessionalism occurring during the moving process so I contacted Shea to discuss other options. The woman on the phone was very compassionate and stated that she would contact the owners to follow up with the issue. In the meantime, the two men continued to take breaks, complain of how tired they were and bump furniture into walls, etc. The move was finally over after 6 hours and a SUBSTANTIAL amount more cost than estimated. At end, while completing paperwork, the mover called his boss to confirm total costs and while on speaker phone the boss asked, "Is she happy now?" as if them giving me a small discount would help with the almost double amount of the quote. I don't understand how people are in a business and A. Cannot accurately quote and B. hire unprofessional and clearly unqualified individuals and C. do not follow up with customer complaints. I have tired several times to follow up with both Schea Van Lines and Silverback Moving in regards to this matter and have received one text message stating they would call, yet they never did. My phone messages, also have not been returned. I surely hope this terrible scenario does not happen to other customers.

9. J

   Jb S.

   Source: MoveAdvisor

   28 Sep 2015Paid $1,000

   Almost killed by Silverback truck.

   Had I not been an alert driver and anticipated that the truck in the left turn lane next to me intended to go straight instead of turn left as both of our lanes were intended, I wouldn't be here to write this "review" of "my experience with your company." Although I didn't get a truck number or license plate b/c of the speed at which this happened, this was a white box truck with the Silverback Moving Company (which I had never seen before in Columbus) moving westbound on Goodale Blvd. through the Neil Avenue intersection in Columbus, Ohio at 8:38 a.m. this morning, Monday, Sept. 28, 2015. Had I not yielded, I would have been hit on my driver side and experienced significant injury. I request the company track down the driver who proceeded recklessly through this intersection and discipline him/her. I would be embarrassed that such behavior occurred when my company name was on the side of truck.  .

10. W

    Walter K.

    Source: MoveAdvisor

    17 May 2015Paid $1,709

    Don't use this company!

    This is just about the worst company you would retain. The company had hidden costs. When filed complaint, it didn't respond to emails. Matter of fact, Better Business Bureau of Detroit & Eastern Michigan determined twice that "the company's response does not adequately address all the issues or make a good faith effort to resolve the dispute." The crews were slow, inefficient and ill-equipped. Hire this company at your own risk.