Skyline Removals

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. M

   Martina C.

   Source: RemovalReviews

   9 May 20202-bedroomPaid £450

   Excellent Service.

   Hard to find removal company in these difficult times. But you guys are amazing. All went well in the end and glad you guys helped us move.

2. J

   Jemma B.

   Source: RemovalReviews · London, UK

   27 Jan 2020Paid £1,250

   Excellent Service.

   We moved 2 bed house locally from Highbury to Holloway. 4 friendly guys turned up with large box van, packed all the stuff in couple of hours, loaded everything in the van and moved us to the new property. Very friendly team everything went very well.

3. L

   Luthor

   Source: RemovalReviews · London, UK to Stoke on Trent, UK

   27 Jan 2020Paid £1,450

   Best Service.

   Great service by Skyline Removals. we moved from london to stoke on trent, removal team arrived early morning and we were done by 3pm plenty of time to sort things, everything was put in its specified place removal team was very helpful and friendly aswell I would recommend them !!

4. S

   Shazumar

   Source: RemovalReviews · Croydon, UK to Slough, UK

   12 Nov 2019Paid £1,490

   Very professional.

   Fantastic job everything was right on time.them removals team was very professional I definitely recommend Thank you so much.

5. M

   Mike

   Source: RemovalReviews · Bromley, UK to Epsom, UK

   28 Sep 2019Paid £1,550

   Happy to recommend.

   A Great service above expectation. All the guys were brilliant especially Lyla in the office.Move my house after five years and had a great service with pack,move and unpack my belongings with no damage at all.

6. E

   Emma

   Source: RemovalReviews · London, UK to Luton, UK

   5 Sep 2019Paid £1,845

   Best service we could expect.

   Very good service by Skyline Removals, they packed the stuff a day before and moved the second day from dagenham to luton, no damages at all every single item was packed so nicely we actually got tired unpacking all in all best service I would recommend them.

7. S

   Simon T.

   Source: RemovalReviews · London, UK

   11 Apr 20212-bedroomPaid £954

   DO NOT USE!

   Had someone over in order to give us a quote, & I can’t fault Lyla in the office who I had dealings with; but that’s where it stops! 2 guys turned up an hour late without a van! They then complained they thought we were moving to a house & not a 3rd floor flat (all noted as part of the quote). A van eventually turned up & the driver demanded payment (despite having already paid in full) In total it took over 8 hours to move us 1.5 miles down the road! Paid for furniture to be dismantled & reassembled, but they failed to rebuild and had to do ourselves after they left. Bookshelves and one of the beds were also damaged. Absolutely terrible service.

   Response from Skyline Removals

   This is a really unfair review. Yes, there was a misunderstanding between the porters in the beginning but it is not correct to say they turned up without a vehicle or failed to fulfill their duties. If there really was damage done we could have put that through insurance but we were not informed of that. The move did take 8 hours but that is normal especially since the customer moved to the 3rd floor without a lift so of course, it took time for the porters to go back and forth but we completed the move within the time frame.

8. J

   Joe D.

   Source: RemovalReviews · Chislehurst, UK

   6 Nov 20204-bedroomPaid £800

   Please do not use this company!

   I am writing this review to try and save people the stress of using this appalling firm. They caused over £1000 of damage to my personal goods, damaged to the property i was leaving and then when i reported this to them, they called me a liar (that is a direct quote). The "team" did not wear PPE at all during any of the move when they were face to face with me which is obviously a massive concern, but then when i challenged them over this they called me a liar. the ironic thing is that they smashed the back of a £750 child wardrobe, then put it back together with masking tape to hide the damage rather than own up to it. They knocked a light switch off of the wall at the old property and caused 5 or 6 deep digs into the wall as they clearly didn't know how to move furniture properly. None of the the settees or mattresses were wrapped in protective covering (as is standard practise) and as a result we ended up with dirt smears across both mattresses and one sofa. They also did not wear foot coverings, instead opting to tread mud throughout the carpets They also took a very expensive Lego of my young sons, and threw it into a box smashing it to pieces which my son is distraught about. They actually admitted to doing that on the day which in hindsight is quite surprising seeing as they have denied everything else, as have the company despite me providing photographic proof. Pleas stay well away from this company, they are truly awful, know nothing about customer service and you will risk your goods being damaged by using them. A true disgrace of a firm and one you should not touch with a bargepole.

   Response from Skyline Removals

   We moved this scoundrel last week and yes there was some damage to minor items which we offered to put through our insurance. We can put any damages through our insurance but of course, he could not provide any evidence, especially of his so called expensive Lego. The fact is the move actually went well aside from a few minor impairments but the customer wanted a 50% refund which we refused so hence this ridiculous review.

9. L

   Lesley B.

   Source: RemovalReviews · Egham, UK

   4 Sep 20204-bedroomPaid £2,150

   Chaotic, more money paid on day and items damaged.

   No PPE used. Items damaged and unable to claim on insurance as seemingly there is a form I did not fill out. Some items still unlocated at new house! Personally I would NOT recommend at all - look for a more professional firm rather than a group of men in unmarked vans!

   Response from Skyline Removals

   This is really an unfair review. The move was a substantial one requiring an 18T truck and 5 removal men who did arrive on time and worked very hard (on the hottest day of the year). The customer's only real complaint was regarding what she herself called 'small damages' , it is true we could not put them through insurance as she did not read the terms and conditions on our website ( but she had booked with us in mid June so she plenty of time to do so, regardless, we did in fact offer her compensation which she rejected as being 'paltry'. Also, of course the removal team were wearing casual clothing and shoes as they do physical labour and not expected to turn up in a tie and suit.

10. S

    Sean

    Source: RemovalReviews · London, UK to Liverpool, UK

    27 Sep 2019Paid £850

    Untruthful Business, avoid this company.

    -They came to my house 30-minutes late without any notice and nobody answered when I tried to call to check what happened. -I have booked a 3.5 ton Luton Van and additional porter (1 driver + 2 men) as they suggested as I have many books and to bring things down from 3rd floor -When they finally arrived to my flat a guy looked around stuffs at our rooms (all packed in advance and ready to remove) and started to load the stuffs to the Van -In the middle of job they told me my stuffs will be over weighed so they may get the penalty if they were caught by police. They asked me to sign that I shall pay for the penalty if it happened, I did. -They did carry it out but again soon after they told me they can not the job so I have to hire another van or big truck. -They stopped the job and I talked to the office. They asked me to hire another Van and man for additional cost of £750. I refused. -The guys on the site offered me that they can do the job if I pay extra £500 when they finished the job without being caught by police. Later lowered to £400 when I refused. -It means that they could do the job as planned but they were trying to rip off by manipulating the situation and threatening no removal today if I don't accept the offer. -I offered £100 as a bonus if they did the job without paying the penalty but they refused and run away after leaving all stuffs in corridor of every floors. I did not even see their leaving. -The office man refused to return my deposit as I did not help them to bring the loaded stuffs back to my flat. -I said that loading and unloading is their job although I have offered to help it to finish asap but it is not my obligation. -They again to refuse to return deposit by saying that I did not give full details on the removal but I have given full addresses and floors of the both flat. Also I noticed that I have many books but all my stuffs could fit into one Luton Van as I did it same some months ago. (Furthermore I have thrown away many boxes of books as I have experienced a bit hardship last time.) Anyway Skyline actually reconfirmed all my details when they asked me pay a deposit. -This is a ridiculous excuse and untruthful business attitude that left us a mess. Whether I booked with them a month ago or a day before my moving, if they are in doubt whether they could fulfill the job they should have inspected my stuffs and suggested any other options before asking me pay a deposit and starting the job.

    Response from Skyline Removals

    All deposits are non-refundable. The only reason we could not complete the move was that his goods were too heavy and we could not have loaded them up in the vehicle without exceeding the weight limit which would have resulted in a fine of around £500. We explained this to the customer who was not willing to pay the additional cost and we told the other option was to hire another vehicle which would have obviously cost more money. Of course we do appreciate that customers do not want to pay more but that was not our choice.The situation demanded either extra payment for the fine or the additional vehicle. The customer initially seemed to understand the situation we were in but it was only because we did not give him a refund that he has written this unfair negative review. Furthermore, this customer had booked with another company but called us on Wednesday because that company had cancelled the booking at the last minute and I am guessing they knew this move would be problematic, we should have been suspicious too.