Top Quality Moving Services

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. W

   Wendy

   Source: MoveAdvisor

   27 Mar 2016Paid $4,098

   Do Not Use Top Quality Moving Services.

   First I would like to note that this company does not even deserve a one star rating, but since it is required to rate the company I had to select at least one star! DO NOT USE TOP QUALITY MOVING SERVICES!! We have moved several times in the past twenty years. We have always packed our own boxes and then handed them over to professionals to move long distances. Yes, an item here and there has been damaged or broken; accidents happen; but we have never before experienced property damage and destruction on anything like the scale we experienced in this move with Top Quality Movers, either in number of items affected or in degree of damage. Several items were destroyed entirely beyond possibility of repair. We knew there were going to be problems as soon as the delivery truck’s cargo door was opened: our boxes were stacked without regard to orientation: many were sideways and upside down, and many were crushed by the weight of several layers of boxes on top of them. Perhaps that could be explained as a desperate measure to use every inch of space in the truck – but then, when the movers brought our things in off the truck, they stacked them in exactly the same way in the house, as well! This is just plain carelessness, highly unprofessional, and very disappointing. It has been alleged that such damage is due to items having been packed by us rather than by Top Quality Movers – but several of the damaged items were packed – both wrapped in pads, and put into boxes – by Top Quality Movers, so there was a serious deficiency in handling, in any case. There are so many broken and damaged items that I literally do not know where to begin estimating replacement costs. For one thing, I don’t have that kind of time (It has already taken several hours just to find online replacements for a set of broken plates.) We have spoken to the claims department trying to get some resolution and the best they were able to negotiate is $200, which is an insult especially after they themselves admitted their staff has been seen mishandling clients' household goods, including climbing on top of piles of boxes. I will spare you the rest of the story at this time. We are on a quest and will not give up until we get some form of satisfaction. We plan on using every means available to get the word out about this company--social media, the Better Business Bureau (BBB), word of mouth, attorney general's, company owner (Jeffery Fields according to Google), CEOs of the company, etc. DO NOT USE TOP QUALITY MOVING SERVICES!!

2. L

   Lynda P.

   Source: MoveAdvisor

   26 Oct 2015Paid $4,132

   Moving services.

   I was given an estimate by Robert one of the supervisors, and continued to update my detailed list with him. At the time of the move three guys show up and proceed to produce tape and extra boxes. The items were already packed and placed into a storage unit. Only a double bed and2 dressers were packed at the house. I even had a box and mattress that was thrown out rather than moved. Roberts estimate was 634 cubic feet, for an agreed price of 2292.76. When they finished loading all items the grand total was 1100 cubic ft. and the price was now 4132. Even Josue stated that my item list and the final list was not that far off, and that the estimate done by Robert there Company Supervisor was grossly understated. Had I know that this would b e the cost I would have never hired these people. Two days later they call and say that deliver would take place that day. We were told at min 3 day max 7 days . We were not yet in Fla and I left a message to that effect with dispatcher Juane. I was left hanging for a week before I was contacted again for delivery. As you can well image my good were thrown around and a lot of items were broken, and smashed. I have left messages with dispatch and the company phone lines, and to this date no one has had the good grace to even return a phone call. I would NEVER RECOMMEND this company to anyone. I can understand why the changed their name.

3. D

   Dan C.

   Source: MoveAdvisor

   10 Oct 2015Paid $7,700

   Scammers with 50 + complaints !

   This company has now changed their name to “Elite moving services” and. also Meridian moving services. I think you will grasp the reason for the name change by the time you have finished reading this and the supporting documentation. These charges were the result of overcharging me by means of coercion and threatening to hold hostage my furnishings..This company has acted in bad faith from the day they arrived at my home on August 2 to pick up furniture until now; the original estimate was $2620.78 per Robert Stevens, a senior moving consultant. And it was explained to me the estimate was binding. We had an accurate inventory, box count and actually removed several items from that list. I gave a very detailed box I called Robert back and explained to him, I was removing a very large triple dresser, a huge matching mirror, a large metal glider, a full size grill, a dresser, and a few chairs.He said “great that will save you money from the original estimate" I had spoken with him directly the day before the movers arrived 3 men, with the leader being Juan. .As they started hauling stuff out, they broke open a case of tape, and brought in boxes and cardboard for no apparent reason? My son and I were both confused, the three movers spoke Spanish, and only one spoke broken English. And asked me if I spoke Spanish, ? I replied no.They packed things that we had no need for with all this additional packing materials, on stuff we had already securely packed and taped. Note, we had done an excellent job having moved a total of 11 times over the years.Our so called moving consultant Robert Stevens told us, they would break down things, like beds, tables, etc. They in fact attempted to charge us to do that. While they were carting things out, we noticed they were putting boxes together, while at the same time we were doing a final walk through with the new buyers of our home and they were very aware we were distracted. And my son believed they were simply adding empty boxes to the load. Or placing already packed boxes in the boxes they assembled. After everything was on the truck, the lead man Juan, informed us there was twice as much stuff as was on the estimate, which we were in total disbelief as my son and I did a box count the night before and there were no 80 boxes, and twice as much goods, when I protested Juan, told my son and I that, “he could eyeball it and could tell there was twice as much cubic feet as there was on the estimate. No measurement was taken when asked, , the truck was closed, no weight was given to us, and if we wanted the stuff taken off the truck we were told, “you’ll still have to pay the same amount if now we have to unload it”. This is a clear definition of what has taken place here.Extortion.Extortion is the crime of obtaining money or property by threat to a victim's property intimidation, or false claim of a right. Extortion can take place over the telephone, via mail, text, email or other computer or wireless communication.If any method of interstate commerce is used in the extortion, it can be a federal crime. - In my conversation with Robert Stevens I told him clearly I would advise of my final destination, (as on the contract he had put Ft Pierce Florida) which he believed was the warehouse for the Southeast. And it was so clearly noted on my so called binding moving estimate that I the customer would let them know the final destination. The operative words here are, “will advise is in the contract On or about August the I asked them to store it for one more month, they had told me it would cost $350.00 As I was working on a rental location close to Atlanta. And I needed them to hold the shipment and he said they would as I had paid several hundred over the binding estimate..in their New Jersey warehouse I checked with them a few weeks later, and was told again “we are holding it in NJ.” When I called for delivery to Atlanta, some man named "Leo " told me my stuff had been moved to Florida, I asked why on earth would you do that ? He said he had been given a Florida address and had already attempted delivery? Being this was a blatant fabrication by him, I asked him to where? He could not tell me he said I I will check and call you back, he never did.I called him 2 days later after calling 2-3 times a day and informed him no one had given him any address anywhere from my household and he was in error. I further explained to him the sales rep Robert Stevens had been told the day we booked the move we most likely would be in Atlanta and that we were still up in the air, we were told “no problem, we have a warehouses in both Atlanta as well as NJ.so when I want delivery, advise them”. When I called to speak to the dispatcher to set the delivery address, (Leo) got very angry started swearing and informed me it would now cost an additional $1700.00 ? I stated that "nowhere in the contract did I give him Florida, or any address to deliver to until this phone call, And there exists no contract of any kind for tho be shipping it all over the place. My only call for delivery was to take it to the Atlanta area where we wanted it. He started screaming again, and he said "if I didn’t pay it by either cash or credit card, I would never see our chit again" and hung up on me once more.> This is called coercion, or pretty damned close to it I called back a few days later, and asked if we could use a credit card for this bill which now had tripled ! I was then informed if I used a credit card he was going to add additional another 5% onto the bill as he preferred cash.(no paper trail I am sure) Adding to the already over charged amount of almost an additional $2900 in addition to the nearly $2900.00 I had already over paid on an estimate of $2600.00.and at the time of pick up told the driver Juan, that was all I was going to pay, and refused to sign the electronic invoice which he then later signed my name and it emailed to me. My research say’s Forgery is the faking of a signature without permission, making a false document or changing an existing document without authorization. When I addressed it with the salesman Robert, he said “its no big deal, they do it often which enables them to actually transport my goods and not to worry about it, I paid already by check” This is blatant robbery, as attested by the original invoice, the jacked up invoice by Juan, the charge s to haul it from their warehouse in Florida to Woodstock GA. And never once did I ever get a bill of laden, a letter of explanation, a tear sheet, a weigh or scale slip. Documents forged, coerced and threatened with the disappearance of my property. I have sent both police and FBI 40 complaints for the very same activities in part and in whole by this company and have attached for them to this series of mails. which is in less than a year an extraordinary number of complaints all indicating the same modes operand This Company has a track record of these activities, and I have supplied law enforcement with multiple examples of their practices. Most people are simply happy to get their stuff returned, and put this horrible experience behind them. I on the other hand am not willing to be taken advantage of. The 21 complaints with The BBB end up getting closed after 90 days automatically, as I was told the usual reason, consumers don’t bother or are too busy to keep the process going. All the BBB does is note there was a complaint and after 30-90 days close the file,but does note complaints were made and leave out the details.In addition the single government agency Federal Motor carriers Safety Administration Household Goods Program who’s website at a minimum is t difficult to maneuver or make consumers aware that there even is a place to lodge a complaint, has four complaints this year, most people again just let it slide, I am sure if one was to dig deeper, yet a lot of people simply allow it to happen and don't file a complaint or post it. And for the record, at no time did I advise them to move my furnishings from NJ to Florida provide an address, and at no time did I agree to a surcharge, short of being coerced and at no time did I get a tear weight or any kind of accurate measurement of my goods. No such documents exist, and I never have seen anything from them. And to add to this, when I called them on the 15 of September to provide a delivery address, Leo was about as rude as you could be, telling me when asked if they were still going to reassemble my furniture, he said “ NO ! we just going to throw it all against the garage “ I called again on the 21 they did have the correct address for delivery,then informed me, we will try and get it to you between the 1 and 5th of October. Which is totally different than what he told me the week before? So in conclusion, this company or companies in this shell game, has made a practice of scamming people and ripping people off. I have been coerced,threatened, overcharged, a victim of forgery and in essence blackmailed to pay up or else! And I for one have already over paid, and fully expect the Sheriffs department and the FBI To look at all of this and proceed with a criminal investigation as this is clearly criminal. Please also note I am a senior at age 66 and that brings with it additional issues.

4. G

   George M.

   Source: MoveAdvisor

   3 Sep 2015Paid $7,000

   Misleading, horrible service!

   Never use this misleading company! I contacted them in early July to have a late August delivery. Seems like a reasonable amount of time to get 1250 Cu.Ft. of stuff across country. Well, pick up was on the 10th of August, a day that they provided to me for "logistical" purposes. They said they would pick up then so that there would be enough time to get our belongings there. Fine. Well, 16 days later our stuff was still sitting in a warehouse and had not even left for the west coast. Why? I have no idea, nobody will call me back or email me back. I have been trying for days and days to get in contact with "dispatch" and my sales agent to see about a delivery day. Today, the 3rd of Sept. a male with a thick accent says they will deliver at 2 pm. Thanks for the warning and ability to plan for the delivery. You understand most people work for a living. At least it wasn't late at night like some of the other suckers who have hired this miserable company. I have a long background in service and I can tell you from my expert opinion, the service that you get from this company is non-existent. They will be misleading and make statements that seem like promises but beware of all of the fine print. You are at their mercy and they will deliver at the latest possible time.   Not sure yet is my stuff is lost, damaged or otherwise abused. This remains to be seen. I'll keep you up to date but don't expect all of your stuff to there and in good shape. Advice, move on to a reputable company!

5. L

   Len C.

   Source: MoveAdvisor

   19 Aug 2015Paid $4,000

   Moved from PA to Florida.

   CAUTION-CAUTION-CAUTION----  In my opinion I would NOT recommend this company. Estimate was double what they told us! They Lied to us about the delivery, which was scheduled for July 6th. They said because of the Holiday, it could be a day or two later. Well one week later they said our stuff would arrive the following week. It didn't! and when I called I was told to call the driver to find out. Long story short, after speaking to the driver, who by the way was an independent contractor and was very nice, told us he was never scheduled to pick up our stuff until that week!! Which means they lied to us about the delivery. So all this time our stuff was sitting in NJ.(while we were sleeping on the floor in our new home!) When the mover showed up, his helpers never did, so he ended up unloading the truck by himself which took ALL DAY! Once he unloaded the truck, he couldn't re-assemble our furniture because nothing was labeled and we would have had to open every box to find the material, so we told him just to leave! A lot of things were damaged..looked like the fork lift went right through the box..moving from truck to truck..luckily nothing major. I would recommend contacting a well know company who will come to your home and discuss the entire move. READ ALL THE FINE PRINT, and make sure they do all the moving themselves and do not sub it out to other movers. STAY AWAY FROM THIS COMPANY!

6. S

   Shawn B.

   Source: MoveAdvisor

   19 Aug 2015Paid $7,000

   Beware!!

   Stay away from this company, they lied from day one!! My estimate was 4,500 including a motorized scooter. After the truck was loaded and I had no other option, I was told the price was now 7,500. They added fees for everything. Good luck trying to get Robert or Leo on the phone after they have your things, a true hostage situation. Every day the drop off date and time changed, this was so stressful but again you are stuck. Boxes came completely open and crushed. The driver was very nice but alone, he had to post a craigslist ad to get local moving help. I was alone and very uncomfortable with this situation. These were random men in my house, not bonded movers. Good luck finding them again if something was stolen or broken or worse. After they unloaded the truck and took my payment, they told me the scooter was never loaded!! They knew this before leaving New Jersey but didn't have the room so they decided to keep my vehicle, Seriously!! Plus I paid an extra 250 to have it moved, are they kidding!! I left endless calls, emails and texts but no answer, BIG surprise. Moving to another state is so stressful, handing over all of your things to strangers is so stressful and this company magnified the situation by 100%. Do yourself a favor and read reviews, especially on BBB.  .

7. G

   Gregory

   Source: MoveAdvisor

   17 Aug 2015Paid $8,468

   Moving from New York to Virginia.

   1. Company promised to charge based on pounds but actually charged using cubic feet. 2. Final price exceeded the estimate more than 2.5 times 3. Crew was late more than 3 hours both for pickup and delivery 4. Pickup and delivery were finished in dark, making no control possible. 5. Delivery crew (2 persons) was unprofessional and not sufficient for the job. They (and  the pickup crew) seem to be exhausted from long hours 6. House floors and walls were damaged on delivery 7. Several pieces (glass shades, mirror) were broken. 8. Some fixtures were misplaced/lost, so some furniture was not reassembled  .

8. T

   Thomas S.

   Source: MoveAdvisor

   11 Aug 2015Paid $5,700

   Don't Hire This Liars!!

   This company is HORRIBLE, I had a Move from Florida to Oregon which I was told would not be a problem. First they changed the pick up date from Saturday to Sunday because, The truck which was picking my stuff up was the same truck that was going to take it to Oregon Which WAS A LIE!! instead it took my things to their storage facility where it sat until they found a truck to take my things to Oregon. mY THINGS WERE PICKED UP ON JUNE28th AND DIDN'T ARRIVE UNTIL JULY 29TH!!. I WAS WITHOUT FURNITURE FOR A WHOLE MONTH!!Plus "JOHN " lied to me and said the movers and truck wihch was was going to handle my things were all going to me TOP Qualiy Mover Employees and Vehicles Another lie The movers that picked up my stuff were contractors and the first thing the did before even look at my things was hand me a bill which was well above the price I agreed upon from $4800 to $5700. and the driver that FINALLY dropped are stuff off hired day laboers to unload the truck and which point they Damaged numerous items. PLEASE DON'T RECOMMENED THIS COMAPNY TOO ANYONE THE ARE A BUNCH OF LIARS WHO WILL SAY WHATEVER THEY CAN TO GET YOUR BUSSINESS!!

9. J

   Jenn

   Source: MoveAdvisor

   24 Jun 2015Paid $4,300

   **worst Experience Biggest Scammers**.

   Please save yourself the headache and unnecessary stress and read all the negative reviews about this company and you will notice a consistency with them. I recently dealt with this company and I have to say I don’t normally take the time to write reviews but this company had me so stressed out over a recent move I made from PA to NV that I had to take the time to write a review to hopefully keep others from falling a victim like I did. I will try and keep this review as short as possible but feel it is important to provide as much detail as possible to provide truth to the reasons I am giving this company a HORRIBLE review! I will also be filing a claim with the BBB after I complete this review, as will the other 3 people that I referred to this company!  This company, and all parties involved are the biggest scammers when it comes to bait and switch! I unfortunately referred several people to them that were also moving right around the same time that I did and they all had the SAME experiences that I had. I truly believe that the positive reviews that are done on this website are done by friends and family of the company in order to try and cover up the bad reviews that are the TRUE words from customers.  I dealt with Robert as my Sales Rep and from the start he seemed to very organized and on top of things, as the reason for me referring 3 other people to this company. He provided me with a quote of $2785 for approx 750 cubic ft (I have a 2 bedroom apt, no appliances and only a bed and small dresser in the 2nd bedroom). I went over every item that I had in my apt with Robert and then he provided the recommendations for additional boxes, etc  that would be needed. Since he is the professional I trusted he was accurate with what he was quoting me on. Other companies that I received quotes from where around $3500 and these were all companies that came onsite to do a walk through with me.  I expressed my concern to Robert based on what other companies provided me for a quote and Robert was quick to promise me their goal is to be price competitive and that the price he quoted me would be the best and lowest. Robert had me convinced that using TP was the best option for me, I proceeded by paying a deposit to secure the date that I needed the movers to arrive and pick up my stuff. I was also very upfront with Robert on my pick up date and my delivery date that I was on a strict schedule based on availability of resources on my side to assist me with the delivery of my goods once they got to NV and he again ensured me I would be taken care of and all dates were secured and all pricing was also secured. He even went as far as putting me on hold so he can 'verify with the owner’ that everything was okay.  The movers showed up on my promised moving date but they were about 3 hours later than the promised time. Okay not a big deal, but unfortunately that should have been a sign to me that there was where the HELL would begin. First of all it was a team of 3 guys, one lead guy, who was so rude and arrogant, and the minute he walked through my apt he immediately stated that my quote was way off and the price you were quoted wasn’t going to be accurate so I asked the question of okay what price are you thinking, but of course he couldn’t give a straight answer of what amount I was looking at. Next he proceeded to tell me that stuff that I had packed wasn’t an acceptable packing method and I would need to get (purchase) boxes from them in order for them to move most of my stuff (hanging clothes need to be in wardrobe boxes, and all items must be in bins or boxes, no exceptions). I immediately got on the phone with Robert and explained none of this was explained to me and I would NOT purchase wardrobe boxes. Well of course Robert, with scamming sales man charming ways, again proceeds to tell me no worries we will compensate you for the wardrobe boxes and apologized to me for the miscommunication and ensured that everything would be okay. I was very honest with Robert and stated I ready at that point to pull the plug and tell the movers to leave but Robert insisted everything would be okay. He went on to say that because I referred so many other customers to him that he would be make sure that I was taken care of. Well once the movers were all done moving everything they came back with an updated quote of $6800. ARE YOU KIDDING ME?? So I once again IMMEDIATELY got on the phone with Robert and was very firm with him I was NOT agreeing to that price and they could unload my stuff and I would be happy to contact one of the other companies that were more upfront and honest with pricing since they did a walk-through of my apt with me and still came out cheaper! He again insisted that he spoke to the owner of the company, Leo, and what I was quoted was all I would pay and not to worry about it. That Leo would handle everything once my stuff was brought back to the warehouse. Robert went as far as telling me that the crew that was at my apt to move me was not a ‘typical crew that they use’ that they had so many moves scheduled this day they it was a last resort crew since they wanted to ensure that my moving date was completed as promised and he would provide the feedback to Leo to ensure they don’t use this crew again for a while. So my stuff leaves and I think well I am at least 50% done with this move, but it only got worse.  I was promised May 16 of the date that my stuff would arrive but got a call from someone at the company on Sat May 10th to advise they need to know if the window of time May 14-18 would be okay for delivery as they needed to get my stuff on a truck that was leaving with within the hour or else I wouldn’t have my stuff until after the 23rd. So let me get this straight I was promised a price, that was a lie, and I was promised a date and now that was a lie…..So I proceeded to hang up and call Robert who once again advised everything would be okay, was it possible for me to contact my apt complex and see if I could get my move in date moved up a day or two just to ensure I had a window of time covered in case they were able to show up early? I was NOT happy about but try to understand the logistics of the move across country and the regulations of the drivers, so I contacted my apt complex, had the Property Manager go through all types of approvals and paperwork to get my move in date moved up 2 days (realizing this date was only about 4 days away) and had to run back to my apt complex and sign the updated lease, all while also trying to stay focused on starting a new job. I did all that only to have them call me later in the week and tell me that my stuff never left on Sat night and that the driver would be there Sat May 16th as promised! At this point I am SO mad! To make matters even worse, it was Leo, the arrogant owner of the company, that called me to tell me this information and then he wants to start talking about the price I was quoted and how they aren’t going to uphold that price that the $6800 is the price I will need to pay. So I proceeded to express my concerns to Leo about how this whole moving process was handled. Also noting that I did make several calls to Robert who wouldn’t return my call or answer my phone call, but amazing that when I blocked my phone number and call him he answered the call but immediately hung up once he heard my voice. So Leo and I didn’t have the most pleasant phone conversation and all he did was feed me a line of crap about how he needs to feed his family and he has been in this industry for over 20 years and there is no way he could provide moving services for under $6800 from PA to NV and make any money off the deal. I threatened legal action, threatened to contact BBB and social media blast his company and it was amazing how his whole tone changed. Long story short I was able to get him down to $4300 but it was still $1500 more than what I was quoted and I wasn’t happy I just wanted my stuff to arrive being that I had lots of sentimental stuff that was moved or else I would have probably said keep my stuff I can replace everything and it would be cheaper.    So my stuff arrives on Sat May 16th, it was a team of 2 guys who immediately start talking tips and making sure I take care of them, blah blah blah….like I didn’t have enough BS with this company already…..I just ignored all comments but again started opening boxes and realized that all my dishes and several of my glasses were broken. So I proceeded out to the truck to look at the logistics of how they had stuff packed and I noticed boxes with FRAGILE written all over them were packed on the floor of the truck with plenty of other heavier items on top. I even took a picture of the truck with the packing just to have it in case it was needed. Overall my experience with this company was beyond BAD and there is NO ONE in this company that you can trust. They are all scammers and they know exactly what they are doing and it’s really sad that taking advantage of people during the duress of moving only to find their own lively hood is okay. I am really hoping I get answers from the BBB and I will continue to share my experience on social media sites and maybe even contact my local news company, but I still feel I deserve the $1500 back that I was over charged and this company should be shut down before they take advantage of another person! Thank you for your time!  .

10. D

    Donald N.

    Source: MoveAdvisor

    20 Jun 2015Paid $3,400

    Dishonest.

    Top Quality Moving Services - Representative John Zellers lied and told me that Top Quality Moving Services owned the trucks and employed the drivers and crew. When the move took place, "3 hours late" the driver explained that they are not employees of Top Quality Moving and the fact I owed 300.00 in addition for 2 bulky items. They flat out told me I pay or they will not move my goods. I could not reach John Zellers at the time this occurred. These 2 bulky items were included with the original estimate and photoed on an inventory sheet that John Zellers used to create my estimate. They basically held my move hostage. Needless to say I paid the additional cost as not to delay the event. The next day John Zellers called me and told me it was to late for him to do anything about the overcharge. When my goods arrive at the new location I was again told I owed 250.00 more as the distance was 75 feet from my house to where the truck was parked. I tried to contact John Zellers but as usual, he was not available. I paid the additional cost to have my belonging delivered. Messages were left for John Zellers and he has yet to return my calls. Highly recommend NOT using Top Quality Moving Services 100 INDUSTRIAL PARKE DR N COOL BAUGH, PA 18466 John Zellers 201-355-3545 http://topqualitymovingsys.com.