US Van Lines

Reviews

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1. S

   Sandy M.

   Source: MoveAdvisor

   11 Oct 20192-bedroomPaid $660

   Sandy M.

   Not often does a company live up to expectations but US Van Lines here in St. Louis exceeded them. From the first call by Sherry offering to help with my move to the 3 movers (Otis, Arthur & Edon) that showed up moving day, it was an awesome experience. They were professional in every way and worked very efficiently. In no time my property was taken down condo steps and then placed in my storage unit while I look for my new home. I will be calling them back for the final move. Thanks to all!

2. A

   Antonio B.

   Source: MoveAdvisor

   21 Jan 2016Paid $1,100

   Outstanding Moving Company with Outstanding Staff!!

   Since receiving my initial quote from U.S. Van Lines and receiving my household from Missouri to Florida, I received outstanding customer service! The quote I was given was very accurate, and when the drivers arrived, they came prepared, was very experienced and knowledgeable. What I really liked the most was the expedient delivery. I was given a window of time for up to 14 days, and my delivery came so fast, it was beyond my expectation! I would definitely use this company in the future. There were no hidden fees, no hidden costs and everything went smooth. My furniture arrived in the same condition that I left it. I would definitely refer my friends to this company and will definitely use this company in the future for my moving needs! Thanks U.S. Van Lines!!

   Response from US Van Lines

   Antonio, Thank you so much for your awesome review! Please let me know if there's anything we can do for you in the future! Warmest Regards, Missy Z. Marketing Director US Van lines.

3. A

   April R.

   Source: MoveAdvisor

   17 Jan 2016Paid $1,500

   Great Movers!!

   This company moved our four bedroom home from St. Louis, Missouri to North Carolina. As a family of six with four young children, we have got tons of stuff, and everything from important items to the smallest toys were packaged well and handled with care during our cross country move. Nothing was broken or damaged or missing. We would use them again in a heartbeat!

   Response from US Van Lines

   April, Thank you so much for the awesome review! We're so glad that you had such a great experience! Please let us know if you ever need anything in the future. Warmest Regards, Missy Z. Marketing Director US Van Lines.

4. E

   Ebony M.

   Source: MoveAdvisor

   14 Jan 2016Paid $100

   Great job!

   I recently moved into my new home and as we know, buying a home is stressful enough let alone moving. US Van Lines took away all the stress that comes with moving! The workers were very professional and courteous, making sure I was satisfied every step of the way. After the move was done, all of my items were in their right place with no damages. If I ever have to move again, I'll be back!

   Response from US Van Lines

   Ebony, Thank you so much for the great review! We are so happy to hear that we did our job, which is giving you peace of mind and removing stress from your life! (and.. you know.. moving your home!) Please let us know if you ever need any help in the future! Warmest Regards, Missy Z. Marketing Director US Van Lines.

5. P

   Paula R.

   Source: MoveAdvisor

   13 Jan 2016Paid $2,178

   Awesome Guys!

   They moved my family from Saint Louis to Rolla MO. They were on time, very polite, and since I had less boxes than I expected, it actually cost less than our quote. This was the first time my husband and I used professional movers, so we had no idea how much stress we would save moving this way! I am very pleased with them and would gladly reccomend them to our friends and family.

   Response from US Van Lines

   Paula, Thank you so much for your awesome review! We do our best to slightly over-estimate on the number of boxes you have so we don't have any sticker shock issues. I love letting people know their move is going to cost them less than they thought! Please let us know if you need any help moving in the future. Warmest Regards, Missy Z. Marketing Director US Van Lines.

6. C

   Craig K.

   Source: MoveAdvisor

   13 Jan 2016Paid $2,260

   Couldn't recommend highly enough.

   US Van Lines made my move to St. Louis as easy as I could hope for. The movers were professional and took great care not to damage any of my belongings. 10/10 times I would recommend working with US Van Lines. It was a wholly positive experience and should I decide to relocate again, they will be the first call I make. I've been tasked with moving across the country before and know how stressful the entire process can be. Even though this move was in state, U.S. Van Lines saw to it that this process was as painless as possible for me and my family.

   Response from US Van Lines

   Craig, Thank you so much for the awesome review! I let the guys see your awesome review and they went on and on about how funny you were and how it was a pleasure to work for you! Please let us know if you need any help in the future! Warmest Regards, Missy Z. Marketing Director US Van Lines.

7. D

   Debra G.

   Source: MoveAdvisor

   10 Jan 2016Paid $3,000

   Move from St. Louis, MO to Sarasota-Bradenton, FL.

   Thank you very much for such a smooth move. The quick and efficient manner in which both the pick up and delivery was handled eliminated unnecessary stress! Rodger, who worked both pick up and delivery, was friendly, professional and proficient! Sharon, who handled the logistics and paperwork, was patience, courtesy, and exceptional! We would most certainly use Van Lines again and highly recommend their services to others. Thank you for again for such remarkable service and your friendliness and professionalism! Quick service, great customer service, and all our belongings in tack - 5 stars!

   Response from US Van Lines

   Debra, I was so excited to see this awesome review from you! Our guys said they had a great time on your move. Thanks for being a great hostess! We look forward to helping you in the future. Please don't hesitate to reach out! Warmest Wishes, Missy Zarbock Marketing Director US Van Lines.

8. C

   Catherine T.

   Source: MoveAdvisor

   30 Dec 2015Paid $4,200

   Moving Review.

   Everything went as planned, on time as expected. Communication was very good throughout. Movers were professional and helpful. We had no damage, no problems. Overall very good experience. A very professional representative came to our house twice before the move to estimate costs and was very helpful. We did our own packing and unpacking and the rep gave us helpful pointers. Pickup and delivery were as expected and without problems. Thank you.

   Response from US Van Lines

   Catherine, Thank you so much for the awesome review! We appreciate it! Please let us know if you need anything in the future! Warmest Wishes, Missy Zarbock Marketing Director US Van Lines.

9. K

   Kevin K.

   Source: MoveAdvisor

   28 Sep 2015Paid $5,100

   My US Van Lines experience.

   FANTASTIC..My wife and I moved from St. Louis, MO. to Bradenton Florida and used US Van Lines. We did not know the final destination address until 2 weeks after our house was packed up and trucked away. They stored our items (for no additional charge) waiting for our call, and delivered within the 14 days from request date as they state in their contract. We had major concerns when contacting companies due to reading reviews,but are so glad we chose US Van Lines. Our items were packed by experts, stored and delivered on time with nothing missing, and not one item damaged. The best part was the 2 gentlemen that delivered our items. We had Mike and Anthony. They arrived about 7:30pm (we said it was okay to come that late) and they worked until midnight. They were the friendliest, most professional we could have ever expected. If I ever move again. And I sure hope I don't, I will definitely be calling US Van Lines again. They ranked an 11 on a scale of 1-10 in our eyes.

   Response from US Van Lines

   Kevin, Wow! What an incredible experience! We loved working with you, too! Mike and Anthony are *very* hard workers and I am excited to pass this review along to them. They definitely deserve an "atta boy"! Please let us know if there is anything we can do for you in the future! Enjoy Bradenton! Missy Zarbock Marketing Director US Van Lines STL MO.

10. E

    Ellen

    Source: MoveAdvisor · Philadelphia, PA

    21 Sep 20211-bedroomPaid $3,000

    Long distance review from Missouri to Pennsylvania

    My children hired US Van Lines to move their apartment from St. Louis to Philadelphia. They signed a contract stating that the delivery would be made WITHIN 14 days. At the two-week mark, the kids called to get an estimated time frame and they were told "14 business days not 14 calendar days". That time frame has now passed so they called agin today. They were told that there is no truck available, they no longer have access to any trucks and the items are (reportedly) still in Missouri. The movers are unable to give any time frame... Weeks? months? years? After several hours on the phone, they have now recommended that they have the kids' lawyer contact them. I suppose they have said this as they have breeched the contract. This does not seem to be a reputable company if this is the only solution they are offering..And my kids are still sleeping on the air mattress !