Global Moving Services

Reviews

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1. T

   Tia D.

   Source: RemovalReviews · Kingston, ON

   3 Sep 2020Partial movePaid £3,000

   Refund.

   I booked my move from France to Canada with GMS on a recommendation. Initial contact was good and seemed very professional. However, due to unforeseen circumstances I had to cancel my move. I had paid in full but gave more than the required 10 working days notice for a full refund. It has now been five weeks since the cancellation and I’m still waiting for my refund! The contact I have tells me that she has asked the accounts department to inform me when I should receive my money but I have heard nothing from them!! Not at all happy with this company!

   Response from Global Moving Services

   Dear Tia, We'll look into this immediately; this is a highly unusual circumstance and we will get to the bottom of it asap.

2. S

   Sion P.

   Source: RemovalReviews · London, UK

   30 Jan 20233-bedroomPaid £2,500

   False Advertising

   GMS provided an estimate of 5-15 days to deliver my goods. It took 35 days. I had to chase them multiple times for updates, and they never advised me that the festive period would have an impact on my goods. As a consequence none of the Christmas presents arrived for my family and GMS demonstrated zero concern or ackwnowledgement for how misleading they are. I would never advise using GMS. and I have used many removal companies.

3. U

   Ullrich K.

   Source: RemovalReviews · Perth, WA

   20 Jan 20231-bedroomPaid EUR 5,000

   Long distance move from Berlin Germany to Perth Australia

   My goods were picked up in Berlin on the 22.9 22 ,the packing service were 2 Hungarians with no english or german language knowledge which only put a bit of packing tape on our prepacked boxes .Our valuable palisander sideboard was not packed at all, only a blanket on top. Since then, I have been in contact with the companymanytimes.I never got contacted by the company,I always had to chase them . The standard answer is only "We will enquire with the manager.It is now 4 months. The only thing which has changed is that it has been escalated from enquirery to urgent enquirery and that the manager working from Rotterdam has been cc'd. I have written to her (Yasmin Wright) directly but I havent heard back. I am ready now to take legal action and would like to know from other costumers if anybody has done that. Please contact me on ukeck@hotmail.com or +61466457264 Thank you Ullrich Keck

4. A

   Andy M.

   Source: RemovalReviews · Alexandria, VA to Enfield Town, UK

   18 Dec 20224-bedroomPaid £9,000

   Not a good service

   We used GMS to move from the States back to the UK. We have been disappointed with them. It took from Aug 9th to Dec 8th to receive our items. Our items sat in a warehouse from August 9 until Oct 29 before it was placed on a ship with no explanation. We were told that all furniture that needed to be dismantled would be reassembled - but it wasn’t. Communication was difficult. My advice is not to use this service for international moves.

5. R

   Rebecca I.

   Source: RemovalReviews · Vancouver, BC

   28 Aug 2022StudioPaid C$10,000

   NEVER use

   - Pick up and packing in France - one poor guy was sent to pack up, arriving late at night - started then when I was not ready at all and ended up packing vital items like car keys and a lap top. He was stressed and overworked and clearly did not do a good job with all the breakages. He was from a Dutch company, and informed me that if I had gone to them directly I would have saved at least 1000 euros. - Cost - was around 10,000 CAD, plus the number of items that we have had to source or replace while awaiting for the shipment totalling around 2,000 CAD. This was much higher than I have ever paid before and it was blamed on COVID = Delay - this was also blamed on COVID, yet parents at my son's daycare here who moved from France in the height of COVID received their shipment within 2 months. - Communication - was negigible throughout - I think I received 4 messages in the nine months. I even tracked the location of my own shipment - Emotional stress - they have no idea what it feels like when you think everything you have lost may have disappeared - Apology/humility - there has been no apology or humility at their end. This is the basic of customer service. I paid fully up-front and so there was no concern at their end if anything was delivered, what state it was in, how long it took - Drop off of items - men were in a hurry, did not undo the boxes (apart from may be 10). I ended up paying my cleaners 250 $ to help me open them as my son was sick and I was working full-time. All in all it was one of the worst experiences I have ever had. I have moved 3 times overseas and have never had these issues.

6. A

   Anna S.

   Source: RemovalReviews · London, UK

   4 May 2022Partial movePaid £2,000

   Strongly not recommended.

   Strongly not recommended. They have an extremely "fraudulent" way of doing things. The way they pack is ridiculous, creating extra volume which they then charge very expensive for. They lost two packages of my moving and - after months in which they completed their investigation - they released that they had lost two packages, and that in the absence of my private insurance, they would have returned 40 £, totally regardless of the value of the things contained in the two boxes who have lost. They practically do not refund you even the cost of the volume occupied by the boxes that have not arrived at their destination. Stay away from this company.

7. E

   Elizabeth W.

   Source: RemovalReviews · San Michele Salentino

   25 Apr 2022Partial movePaid £1,931

   DO NOT USE GMS

   International move from southern Italy to Cape Town RSA on 19th October 2021. I am a 69 year old pensioner and the have all my history in boxes. Up front conversations and packing were good. Price seem reasonable at the time. I was given an estimate of between 6 weeks and 3 months for my belongings to arrive in RSA. Then everything went downhill. It is now over 6 months and my belongings are still in Rotterdam and GMS will give me no indication of when or even if they will leave Europe. They don't answer my emails unless I spend a fortune in phone calls chasing them. Do I have to spend even more nowjust to get back what I own. And will I get it all back undamaged? Elizabeth Walker

8. I

   Imke P.

   Source: RemovalReviews · St Anton am Arlberg to Holgate, NSW

   22 Jan 20222-bedroomPaid £5,400

   international shipment

   Shipment from Europe to Australia is suppose to take 8 to 16 weeks. My belongings didn't even leave Europe till 3months after pick up. 5 months later we still don‘t have our belongings.

9. L

   Lorraine P.

   Source: RemovalReviews · Crosshaven to Apex, NC

   24 Dec 20212-bedroomPaid $6,500

   DO NOT USE GMS!!

   This moving services company doesn’t even deserve one star!! Do NOT use this company. They will bleed you dry of all your money with hidden fees and delays of transit which we have no control over. Poor communication and never updated about the progress of our items from Ireland to USA. The person managing our move (Richard Glass) was always out on leave and never responded or kept us up to date with anything unless he was asking for more money. There are way better moving companies out there so save yourself money and stress and go with another company. Now they are holding our belongings for ransom unless we pay another 50% on top of what we’ve already paid. They are liars and do not deserve any business from anyone!!!

10. L

    Lisa S.

    Source: RemovalReviews · Toronto, ON

    5 Oct 2021StudioPaid £1,575

    Most disappointing move ever, loss of goods

    Move from France to Canada January 2021. The collection team brought flimsy used cardboard boxes and did not pack anything for shipment in a container (no packing material used, items loosely put in boxes). I started packing things myself with my own supplies from a previous move, while they loaded the truck. None of my goods were labelled or identifiable when put into their truck despite my concerns. When they left I was worried that the whole company was a scam, the collection being so unprofessional. The GMS Office did repack my items and sent me photos of proper boxes, but there was no guarantee all of my belongings were shipped. Initial phone contacts with the office were very professional. I was most disappointed to have lost my most treasured possessions. Also prior to collection I had been asked via email if any people at the home vulnerable to COVID-19 (yes), but the drivers had to be persuaded to use masks.