Global Moving Services

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. P

   Paul P.

   Source: RemovalReviews · Orinda, CA

   20 Sep 20193-bedroomPaid £10,500

   Avoid at any cost.

   I have dealt with a dozen moving companies so far and GMS is the worst by a fair margin (full container France-USA). The salesperson I deal with forgot to follow up on my import docs (despite my calls/emails) so they left my furniture rot in their warehouse for weeks. Rather than acknowledge their mistake and at least apologize, the customer support manager sent me a copy of their T&C alongside a pompous email stating that I have no recourse. Cynical, unprofessional, careless and pedantic beyond belief.

   Response from Global Moving Services

   Dear Paul, We're very sorry that you feel this way about the service. I have looked into your file and can note that our operations team did chase you for your documentation and received no response for some time. Documentation is detailed at the time of booking and is normally required by the date of collection to ensure that there is no delay with the service. Looking over your file I can see that this is the primary cause of the delays to your shipment and it is unfortunate that this minor element can often lead to a chain reaction and larger delay than envisionsed, in the same way one being 30 minutes late for a doctors appointment may lead to one having to rebook for 2 weeks later; we accept this is extremely disappointing but it can often be the unfortunate nature of things. I can assure you that in any event where this happens the goods are secured safely within a temperature controlled facility and are not likely to decompose, we take great care in our clients belongings and due to our duty of care in this instance the storage element here is completely free of charge whilst we await the next available sailing. Our customer services department are more than happy to continue discussing things further with you to try to improve your experience. Kind Regards, Global Moving Services.

2. G

   Gina H.

   Source: RemovalReviews · Hudson, OH

   16 Jul 2019StudioPaid $3,000

   Worst moving experience with GMS.

   I moved from France to USA. Not only they lost all my paintings - two cartons- and a carton of books but they did nothing to find them. I have paid extra insurance that GMS recommended. The insurance, in the beginning tried not to reimburse me and finally they gave me 500 usd for lost merchandise of more than 2.000 usd value. The director and all the people I was talking to, simply DISAPEARED when they lost my cartons.

   Response from Global Moving Services

   Dear Gina, We're very sorry about the items in question. Items going missing is a rarity but we are always the first to own up to any errors made. Please note that the intial response from our insurers was due to your claim form being overvalued against your insurance declaration. I've just reviewed your documentation and you insured the items in question for a maximum of $500. This means that we actually awarded the maximum possible to you for the error that was made. We feel we have acted very much in your favour, but please do contact us to discuss further if you believe we have not done so. Please contact us at customerservices@gmail.com.

3. A

   Aidan M.

   Source: RemovalReviews · Ballarat, VIC

   2 May 20193-bedroomPaid EUR 13,000

   Move from Germany to Australia.

   We moved from Germany to Australia with GMS. Sales Lady was helpful until we signed the contract and paid the money. On the day of the move the shipping container needed to get upgraded - We had to pay and extra one third of the overall cost on top, then the insurance was also on top - another 5th of the price and custom clearance in Australia was another 10th of the price extra. The stress was unbelievable considering that this was an all inclusive service. Although sounding lovely and the price was initially great, don't be fooled. The company takes you for a ride and do not care about the stresses of moving. To end the sad song, a number of our items arrived broken.

   Response from Global Moving Services

   Dear Aidan, Thank you for the feedback regarding your move. We are saddened to hear that you were not satisfied with the service. Although we try to provide fully inclusive moving costs, insurance almost always will come as an additional offering. I would note that customs clearance is always included as standard and what you may be atually be referencing is the Australian Quarantine Inspection Fees. Unfortunately there isn't much any moving company can do about these charges when they are applied. We do not wish any of our customers to go away unhappy with the service in question so we do encourage you to get in touch to discuss this further at customerservices@gmsmove.com.