5 Sep 2024 · MoveAdvisor
1.0 out of 51.0
This is just a terrible company. The men doing the moving are ignorant. They do not know what they are doing.
The supervisors and managers are arrogant. They spoke to me like I was a child who did not understand what I was talking about.
I could see the damage done to my goods, but I guess that doesn’t count.
I hired them to move some of my possessions that were in storage at my sister’s place in Alberta to my new apartment in Vancouver BC. I took the week off from work so I could get all the boxes ready for loading, see them get loaded, and then receive them.
We arranged for them to arrive on a Tuesday, load the goods, and deliver them on Thursday. I booked my flight home for the Wednesday. The movers did not show up until the Thursday, after I had to fly home, leaving my sister to supervise the loading. The excuses were that the other job they were doing was taking longer than expected, and there was some mechanical issue with the van. The movers did not arrive with my goods until the following Monday, after I had gone back to work. They unloaded my goods starting at 7 pm, until about 10.
A lot of the boxes had damage to them from being put under a great many other boxes. Even some plastic totes suffered damage. A rare Star Wars portfolio was bent out of shape, making it useless as a collector’s item. And on and on.
I noticed one of the movers piling boxes up against the blinds on my balcony door. I asked him not to do that, and moved the boxes away from the blinds. The very next load, he did it again, and he actually broke off one of the slats.
When I spoke to the company to complain about the damage was when the arrogance of the manager came through. I could hear the sneer in her voice as I catalogued the damages. After a few days she came back with an offer of $3.00 to repair the blind. That was it.
I heard from them again a few days later, asking if I had any extra boxes among my goods. Apparently the other move that was in the same van had some boxes go missing. If you use this company, do so at your own risk, and expect your goods to be damaged, if not missing, after the move is done.
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