27 Nov 2019 · MoveAdvisor
1.0 out of 51.0
After getting a quote for 3 hours from Paulina, I got concerned when the movers took 2 hrs and 45 minutes to load sealed boxes and wrapped furniture from a storage unit. I had to start moving some of the items myself to pick up the pace. When my wife called to ask if that was normal (and why), got the run-around from Paulina, and eventually spoke to Jim who accused her of micromanaging, shouted at her over the phone, threatened to have the guys turn the truck around, and after she got scared and apologized explaining that she's pregnant, was just in the hospital, and stressed out, Jim told her "I'll give you a pass because you're pregnant". After hearing what happened, I called and he denied everything and said there was no problem. When the movers arrived, they insisted that they needed to be paid in cash before they could unload the truck. Thinking everything was fine, I tried to explain nicely that no one mentioned this before. When I called the office, Jim said he refuses to take a card form us because "you people are being difficult", which I asked him to repeat (and he did). Was taken aback, but went ahead and got the cashier's check. Was told by mover after finished "gratuities are appreciated". I did not respond.
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