27 Jan 2026 · MoveAdvisor
1.0 out of 51.0
Whatever you do, do NOT use this service. They are NOT registered with the BBB or the Canadian Movers Association, and it's no surprise given their lack of professionalism and accountability. This is not a business - it's a scam.
Our experience with 401 Movers was absolutely unacceptable. From start to finish, they failed to deliver the service we paid for. They repeatedly missed pickup and delivery dates, provided no proactive communication, and only responded after we repeatedly called and emailed. On delivery day, our belongings arrived several days late in the evening, leaving us without furniture, clothing, or essentials for multiple days while caring for pets.
The movers who finally arrived were clearly untrained — mishandling items, ignoring instructions, and creating unsafe situations (including one worker bleeding in our home, which we were left to clean). We were promised escalation to management after repeated complaints, but no one ever followed up.
The company appears to be extremely small, possibly only one or two people handling everything, and there is no accountability or professional structure in place. Based on our experience, we strongly caution anyone considering this company — the stress, repeated delays, and unprofessional behaviour were far beyond what any reasonable customer should endure.
Trust me - go elsewhere.
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