31 Jul 2026 · MoveAdvisor
1.0 out of 51.0
I chose AAA Movers after getting several quotes and selecting the company that best fit my needs. I’m not someone who automatically believes online reviews—I prefer to judge a company based on my own experience.
Initially, everything went well. The quote process was smooth, communication was good, and the actual moving day wasn’t terrible. The three gentlemen who handled my move were friendly, professional, and worked hard. A box of ornaments was broken during the move, and my two beds weren't reassembled correctly at first, but we quickly figured it out together.
Unfortunately, that’s where the positive experience ended.
After the movers left, I realized two boxes of expensive dishes were missing. I later learned a large construction-size garbage bag full of my daughter’s stuffed animals and clothing had been left in their truck, but no one contacted me about it. I called the company more than a dozen times before getting the bag back, but my Crate & Barrel dishes have never been found.
I was told the movers never found the dish boxes, yet they disappeared during my move. The company initially offered only $60 in compensation. After I reached out 20+ times, they agreed to increase the refund, but three weeks later it still hadn't been issued. Multiple emails went unanswered, and when I finally reached someone, I was simply told they were "looking into it." As of today, I still have no resolution, my dishes are still missing, and the amount of time I've spent chasing updates has been incredibly frustrating.
To make matters worse, I received unexpected text messages from one of the individuals involved around 3:00 a.m. that made me uncomfortable and were completely inappropriate.
While the movers themselves were kind and worked hard, the lack of accountability, poor communication, unresolved missing property, and poor customer service after the move completely overshadowed the positives. Based on my experience, I cannot recommend AAA Movers.
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