7 Feb 2020 · RemovalReviews
3.0 out of 53.0
Abels were fantastic throughout the whole process except their customer care team at the office. On furniture delivery day I was waiting for our solicitor to exchange contracts and collect our keys and I had countless calls from the office threatening to charge us more if we didn’t get the keys ASAP, this was at 12pm! Everyone knows you can’t do anything until you get the keys and the estate agents won’t hand them over until the money has been exchanged. She was rude, and made the whole day more stressful! We finally exchanged at 2pm and the removal team were so helpful, they didn’t rush and they were so understanding. It’s such a shame the people in the office aren’t as helpful or understanding.
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