Abels Moving Services

Reviews

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1. B

   Burak Y.

   Source: RemovalReviews · London, UK to Berlin

   10 Feb 2020Paid £970

   Moving With Abels is Easy!

   Thanks to all Abels Moving employee, they all are very kind, friendly and helpful in all the stage of my moving to Berlin from London. There is no damaged or stolen items. I really suggest to Abels moving for International Movings.

2. D

   David

   Source: RemovalReviews · Peterborough, UK to Lincoln, UK

   6 Feb 2020Paid £3,000

   First Class Move!

   My wife was 9 months pregnant at the time we moved. We purchased the full service from bales including packing. The quality of care and professionalism was great and basically we were able to relax and watch TV whilst they got on with it. At the other end all items were undamaged and they rebuilt our nursery furniture and bedding. As with many things it was worth selecting a premium operator. Say sorry to grandma What was happening anyway can you play nicely okay you’re both feeling a bit poorly just sit down and watch the television okay yeah listen.

3. Z

   Zoe G.

   Source: RemovalReviews · London, UK to Isle of Man, UK

   6 Feb 2020Paid £10,000

   Consistent life savers!

   Abels has helped me move house several times over the last 30 years - including overseas - and I don't know what I would do without them. They are the most professional company with the kindest and most considerate members of staff (both in the back office and crucially on the trucks). I have since recommended them to friends and family and everyone has the same experience. Super value for great service by good-natured moving professionals.

4. M

   Maxwell J.

   Source: RemovalReviews · London, UK

   29 Nov 2017Paid £5,245

   London to New York.

   A really good service. Surveyor was really well informed answering all my concerns. The packing team were great, full of humour, tolerated my little ones, whilst doing a top job. Shipment arrived and delivered without too many challenges, their US partner did just as they said. One chair leg damaged but the insurers are on the case. Would certainly recommend.

5. B

   Beverley D.

   Source: RemovalReviews · Maidstone, UK to Munich

   28 Nov 2017Paid £6,000

   Move from Sussex to Bavaria.

   Abels offered a detailed and professional service from the initial meeting and survey to delivery and placement of belongings the other end. The crew arrived on time as agreed, smartly dressed (with tie) and keen to get started. They worked methodically through the house and out buildings expertly packing and keeping all areas clear as they went. I would highly recommend Abels as a top quality removal company with good overseas expertise.

6. I

   Ines C.

   Source: RemovalReviews · Paris to Cambridge, UK

   9 Feb 2020Paid £1,106

   Very helpful.

   Abels was very professional and helpful, especially the collecting and delivery employees. There was a bit of a bump with sorting out the collection date, but in the end everybody was helpful and sorted everything out to make as easy as possible. The items were delivered in pristine condition in the same week of collection. Everything was super quick and all the logistic details and payment was easy enough to go through.

7. A

   Amy F.

   Source: RemovalReviews · Norwich, UK to Bath, UK

   7 Feb 2020Paid £2,500

   Excellent Removal Service, Poor Customer Care.

   Abels were fantastic throughout the whole process except their customer care team at the office. On furniture delivery day I was waiting for our solicitor to exchange contracts and collect our keys and I had countless calls from the office threatening to charge us more if we didn’t get the keys ASAP, this was at 12pm! Everyone knows you can’t do anything until you get the keys and the estate agents won’t hand them over until the money has been exchanged. She was rude, and made the whole day more stressful! We finally exchanged at 2pm and the removal team were so helpful, they didn’t rush and they were so understanding. It’s such a shame the people in the office aren’t as helpful or understanding.

8. S

   Simon G.

   Source: RemovalReviews · Norwich, UK

   7 Feb 2020Paid £900

   Moving items from storage.

   Costly compared with other removers. Whilst the two individuals who came were very good and professional they were put in a difficult position as no one had checked the inventory as to what was in our containers. The individuals were concerned to find a piano and slate bedded snooker table which they were not expecting. We would not use Abels again due the extortionate handling charge they applied to get items out of storage if we had used another firm to deliver.

9. L

   Livia L.

   Source: RemovalReviews · London, UK to Sevilla

   2 Apr 2021Partial movePaid £3,777

   Worst experience ever

   I had to pay 1500 pounds just for them to pick my furniture from Greater London and having them in their storage in Suffolk while hiring another company to do the moving to Spain. Basically I have been stolen 1500 pounds. Also their client service was horrible. DONT USE ABEL FOR INTERNATIONAL MOVINGS. The original cuote was 3,777 pounds to move my things from London to Spain. At the end, I am paying 1508 pounds for nothing and 3,200 to another company.

10. D

    Dahlia A.

    Source: RemovalReviews · Southend-on-Sea, UK

    28 Oct 2019Paid $4,985

    As most, a rip off company deluxe.

    I contracted to move my belongings from the USA to Britain. I contacted and contracted with Abel's moving, having read they were good. This is not so as I will now list why! Understandably they don't move in the USA so they contracted out to a US company, I don't know who it was. The company came with the truck on the May 3rd and loaded my belongings. I had originally said I had about 200 cubic feet of items. I later did the maths and came up with 295 cubic feet. Several days later I was notified by Abel's that the US movers claimed I had 386 cubic feet and I now owed them another $2000. What was I to do, they had my items and I had to pay. I was told by Abel's that it would take up to 6 weeks to get my stuff delivered in England once it shipped. I had to wait for a authorization number from UK Customs service for the items to be unloaded in the UK but that doesn't mean it couldn't have been shipped before that arrived. I was then let know by Abels that the US company was going to start charging me storage if I did provide the customs number. I have no control over UK customs so why get nasty? I asked why the stuff hadn't shipped yet and they gave me some lame excuse. My belongings shipped in the 2nd week of June. Then in the first week of July I'm notified by Abel's that they were contacted by the US movers informing of an error on their part. My belongings had been shipped to Hawaii instead. After much complaining about this mistake, Abel's got the US company to cough up all of $400 US dollars. It is now August and I'm living in the UK out of 2 suitcases. This money was to buy some clothes with, big whoop! What about some compensation for this massive error? Abel's did not go to bat for my cause and said I was lucky I got anything at all. When my load arrived in the UK at my place of storage. I find that there were two custom built wooden crates with all my stuff in them. Mind you the one crate was only 2/3 full. I did the measurements and calculated the volume they would have held and amazingly it came out to 386 cubic feet. My belongings only took up 295 cubic feet of that space, this included several boxes they had put in to fill up holes in the packing area. I complained to Abel's and they then tell me that USA carriers ship by overall weight and this was what the figures were actually based on. Hmmmm! seems no one informed me of this and when I complained, it didn't make any difference. The one wooden box had most of the top ripped off and junk, I.e, wood bits and packing all over my load. I complained about this to no avail. All in all, Abel's doesn't even handle what is shipped, nor to they see it and above all, they don't care. They nor their foreign company representatives have no accountability and they can talk their way out of the mistakes they make like shoddy care salesman. As has been my previous experience with supposed professional movers, I'd never use them again. If possible, I'd rent a boat and truck and do the moving myself (not that I could in this case).

    Response from Abels Moving Services

    Dear Dahlia, We understand and share your disappointment with the error in your shipment going to the incorrect country. The level of compensation made by our US partner was to compensate you, whilst you waited for your goods to be shipped to the original destination. At the time your items were collected in the USA you had not applied with HMRC for your goods to enter the UK without taxes and duties. Abels duty of care was to ensure you did not receive taxes and duties from HMRC as a result of your not applying for a TOR. Declaring all your goods when moving is important as you shipped a greater volume than you indicated you needed to have shipped. This increased your move cost from the quotation you accepted which showed the volume you planned to move. We once again acknowledge your feedback, which Abels has discussed with you over the last few weeks. Regards Abels Moving Services.