12 Mar 2021 · MoveAdvisor
1.0 out of 51.0
*** If you're only reading google reviews, do yourself a favor and look at all the other websites offering reviews like facebook/yelp. I'm certain most of the google 1star reviews are countered by a 5star review from either a friend or social media coordinator. Also, go checkout why they have an F rating with The Better Business Bureau. Wish I had known! Most of the negative reviews I've read are pretty consistent with my complaint too!!
It has been over 3 months since my move and I still do not have a resolution for the one of a kind extra large mirror/frame that was broken on the move. Beware of this company. After doing my own research after the move, I should've asked for an itemized receipt, my moving contract, and insurance information. I do not believe this company is insured as advertised according to another review. They may be insured by Uhaul, which is why I also sent a complaint to Uhaul.
I choose this company because they had performed good work for me in the past for small local moves. The owner Mark is friendly over the phone however, he has made this move the most stressful/worst experience I've encountered with a moving company.
First, Mark (owner)& I discussed how he would be sending a larger truck for the move because we had quite a bit needing moved. It was also planned that the movers would be loading the truck and then leaving the next day. His crew did not have the correct information at the start of loading day and came unprepared to load. They showed up with a smaller truck & thought they were only prepping furniture for the day and then loading the next day. I did respond poorly to the crew when they showed up not prepared for the job. After speaking to Mark he was able to give them their correct instructions and the truck was then loaded on the day planned.
The next day 12/5/20 the movers got everything unloaded at the new house only to find that my extra large mirror broke. When I asked why the broken mirror was loaded back in their truck, they said their boss told them to take it back to Corpus. I had them leave it at my house because it sounded like they were going to throw it away. I wanted to try to repair it as it was a one of a kind piece. There was also a ceramic 3ft Christmas tree I found broken a week later, but I did not report because I was able to fix it on my own. Whoever from the crew broke it hid it behind large artwork - sneaky.
Mark said if I was able to repair the mirror send him the receipt. However, the 3 different frame shops I went to in Houston said the frame was not repairable because the material it was made out of. I let Mark know it was not repairable and he said he would pick it up to see if he could find someone to repair the mirror, which I appreciated greatly until he never followed through. It has been over 3 months from the date of the move. Mark has given me many excuses on why he still has not picked up the broken mirror to see if he can have it fixed. I call & text frequently and my calls are not returned in a timely manner. He did plan to pick the mirror up February 28th, but here we are 12 days later and he has not. It's like he told me what I wanted to hear over the phone and then just did nothing.
I emailed him a formal complaint 3/4/21 and had received no response. When asked for insurance company's information, it has not been provided. The FMCSA will not take complaints because it is considered a state level issue, but they did directed me to file with the TX DMV. So I've submitted a complaint to the DMV, The BBB, Uhaul, and all forms of popular social media.
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