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Recent reviews

W
27 Nov 2020 · MoveAdvisor
2.0 out of 52.0
The people were professional from quote to move BUT when I tried to get claim - no follow up. Email is dead link. No one answers the one number - the other is unavailable. wound never recommend
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M
12 Nov 2019 · MoveAdvisor
1.0 out of 51.0
I hired this moving company on short notice due to having to move within 2 weeks. When they first came to pick up my shipment, the man was asking me for cash so he would not charge me extra on my bill for packaging and stair charge. Also, asking me to leave my house while he was there to go to the bank and get him cash. He charged me for my staircase which I was aware of. The shipment took almost 2 months to arrive at my house. The day before it was to arrive, I was notified that my shipment weighed twice what it was originally estimated at. I calculated all my items and I could still not seem to comprehend how it could weigh so much. I was told that my shipment was already loaded on the truck and that if I wanted it to be rescaled, I would have to pay $300.00 extra. I paid the $1728.57 because I did not want to be charged even more! When the shipment arrived, I was notified that my 4 tires and rims had not been delivered. My father loaded all the items that had arrived onto a trailer and took it to an industrial scale where the total weight came to 700lbs. My dad then took tires and rims similar to the ones I had and it came to 43lbs per tire/rim combo. He also took pictures of the entire process. In total, my entire shipment should have came to 900lbs or less, not 1422lbs as the moving company’s scale weighed it as. I finally received my tires after many calls going nowhere, finally getting my dad to call because they were obviously scamming at 20 year old female. My dad and I have been calling to be reimbursed for the overcharged but the manager keeps telling us “our work against yours”. We took pictures of the whole process. I am very displeased with my experience and service. This company is a huge scam and needs to be shut down!
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M
9 Sep 2018 · MoveAdvisor
1.0 out of 51.0
From start to finish, my experience moving 15 x pieces from Toronto to Vancouver was terrible - rude drivers & packers, unprofessional, unreasonable .. bordering on being a scam artist-they would not release the packages before I paid them the higher amount (Almost x 2 than quoted). Then they charged me 3% for using VISA - never mentioned in their quote or ANY communications. Tried to contact senior manager/CEO but personnel won't release name or contact information. See my full review on YELP. This company should not be in business!
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S
11 Jul 2016 · MoveAdvisor
1.0 out of 51.0
I just moved from Vancouver, Canada to open my companies new restaurant in Orlando. Before I went to Orlando I was sent by my company to Miami first for 6 weeks first to help at our restaurant there and than officially moved to Orlando on June 1st. Back home my parents had shipped 21 boxes of my personal belongings to my new residence in Orlando. The 21 boxes where shipped on May 20th 2016. When my stuff arrived on June 13th 2016 the box count was only 19. When I asked the driver if their were anymore boxes he said that was all he had. I first figured perhaps my parents condensed some boxes but after I received all my stuff I noticed that my expensive Meat Slicer that was given to me by my deceased Grandfather was missing and 7 of my Culinary Cook Books that were given to me from family and Chefs I had worked with in the industry, I first called the companies front desk and they told me I had to contact the warehouse that only has an email address and no phone number, I emailed them and they responded to me saying they would look for my belongings and I described to them everything that was in the boxes I let it go by for a week hoping for a response and got nothing than I reached out to them again asking if they found my stuff and replied offering me $25.00!! as a "We are sorry we lost/stole your stuff" If I accepted the $25.00 that would mean I could not write a negative review, take legal action or contact the Better Business Bureau. I emailed them back in complete insult that they thought $25.00 would solve them losing prized posessions given to me from family, especially my grandfathers meat slicer. They than came back and offered me $50.00!! The total cost of everything in those boxes was just over $1000.00!! and had sentimental value to me. I than asked them for clarity on the matter or else I would contact BBB and than after a couple days they just never responded. I paid this company over $3000.00!! to move not some of my stuff but ALL of my stuff. It is a little ironic that my two boxes that have some very expensive cooking supplies and books in them just happened to go missing. This company has taken no accountability or responsibility for losing/stealing my things. They tried to bribe me to keep my mouth shut about my experience and I cannot allow any other person to go through the same experience I have gone through with this company. I trusted them with my belongings and they clearly after I paid them didn't give a care in the world about what happened to my personal belongings. I cannot describe how upset I am especially knowing the had my grandfathers meat slicer taken from me and there is nothing I can do about it. This is not the way to treat anyone who pays a company to do the job they say they will do. -- .
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G
11 Aug 2015 · MoveAdvisor
1.0 out of 51.0
The movers arrived with an old unmarked truck. They were not prepared to pack anything, even though I had arranged for full packing. I had to take the driver to a place where he could pick up packing material. The people doing the pickup were not very professional. The move was from Victoria, BC to Cochrane, AB, and it took them 2 weeks to finally deliver, for a cost of $4,429.00. My furniture was actually loaded and unloaded 4 times. First to a storage facility in Rchmond, BC, where it sat for a week, then to a facility in Calgary, then to a truck for delivery which broke down and finally to a rented UHaul for delivery in Cochrane.All this loading and unloading resulted in the loss of a valuable dining room chair and the virtual destruction of a bookcase. When I put in a claim they offered me $50.00 if I would refrain from giving them a bad review, which I declined. Don't be fooled by their ads, this is a very poor company to deal with.
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