5 Sep 2022 · MoveAdvisor
1.0 out of 51.0
Absolutely terrible - after our experience, I wouldn’t hire them if their services were free. In fact, I would’ve rather paid double to a better company with better service. Don’t make the same mistake as us - the amount of negative reviews this company has online speaks volumes. Our move was handled with such inept, it’s mind boggling these people do this for a living. We confirmed with them a month before our move in writing/text the details of our move - including our address with apartment number and the fact it was stairs, no elevator. You would think as a moving company that does this for a living that they would’ve taken that information and did what they had to do with it at that time, rather than wait until the literal day of our move - first they tell us on the day of the move that because of the stairs now they have to pick up a helper on the way to help that would add to our cost. Then we get another call asking if an 18-wheeler will fit into our apartment complex - when the answer was no, we were told they were going to have to rent a van (at our expense) and shuttle our items in. When we tried to argue this, he was rude and said he “normally doesn’t touch jobs under $3000” and made it seem he was doing us a favor and acted with such ignorance as though they’re operating some high-end moving service, which is laughable after the fact. When they received our apartment information the month prior, they should’ve asked us this then, not the day of. They were extremely late (hours) and didn’t show up until almost 8:30 at night with zero communication, apology, or even any care. We didn’t get any type of communication until I called their main number, even after explaining we’ve been waiting an hour and a half at this point with no one picking up the phones - no apology. Worst of all, a majority of our boxes showed up extremely bent, re-taped, ripped and damaged, even the ones marked with bright red fragile stickers - that clearly meant nothing to them. After opening our boxes it was clear these boxes were extremely mishandled, flipped upside down. Many items of ours were broken, especially several pricey ones. Our 70” tv was damaged as well which couldn’t be known until we powered it on. Overall such a terrible experience, save yourself the trouble and go with a more reputable company who will care about their clients.
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